Business Messaging
Make your conversations unbelievably convenient
Take care of business over text
Nothing converts like text. With Birdeye, you can easily reach customers that don’t respond to emails, attach images and documents, and keep your business landline to stay recognizable.
Manage messaging on all accounts
All your social accounts. All in one place. Receive incoming messages, then respond and convert across Instagram, Facebook, Google, and more.
Integrate your Google business messages
Don’t just show up on search. Let potential customers message your business directly from Google Search and Maps — and respond from a single inbox.
Chat smarter
Convert customers directly on your website. Birdeye lets you live chat web visitors, automate FAQ answers for quick responses, and text leads even after they leave.
All your website leads in one place
Quickly convert prospects by sending webform leads directly to your Birdeye Inbox for personalized follow up.
Send customer data securely
Conduct sensitive customer conversations over a secure channel to protect data in transit. Send and receive patient information and documents without a worry.
Email with ease
Turn a tried and true channel into something better. Birdeye helps you templatize and standardize your emails for quick and consistent responses.
Auto-capture customer voicemails
Keep the phones running even when you’re away. Birdeye’s automated receptionist answers calls and transcribes voicemails so you can follow up when you’re free.
Make time for face-time
Humanize your customer experience. Move ongoing conversations to video with just one click and virtually show prospects the products they are looking for.
Collaborate for a smoother workflow
Chat with your team, work in groups, send important messages, and keep your teams engaged from the same inbox that powers customer conversations.
Do more with Birdeye Messaging
Inbox
Keep up with your customers, route messages to the right teams, and optimize your communication strategy through a single inbox.
Contact Management
Easily track and manage customer info and interactions for streamlined and more efficient communication.
