Business Messaging

Engage customers, digitally

Be easy-to-reach with messaging on text, your website, Google search, social, and via a 24/7 AI Chatbot.

Business Messaging
1:1 Texting

Take care of business over text

Nothing converts like text. With Birdeye, you can easily reach customers that don’t respond to emails, attach images and documents, and keep your business landline to stay recognizable.

1:1 Texting
Social Messaging

See social messages in one inbox

All your social accounts. All in one place. Receive incoming messages, then respond and convert across Instagram, Facebook, Google, and more.

Social Messaging
Google Messages

Integrate your Google business messages

Don’t just show up on search. Let potential customers message your business directly from Google Search and Maps — and respond from a single inbox.

Google Messages
Chat Bot

Use AI to engage web visitors

Set up auto-replies during and off business hours for when you’re away and address common questions via an AI chatbot to free up your support team to answer more complex customer inquiries.

Be available to customers all day, all night.
Webchat

Chat leads in real time

Convert customers directly on your website. Birdeye lets you live chat web visitors, automate FAQ answers for quick responses, and text leads even after they leave.

Chat smarter
Webforms

Get more leads with webforms

Quickly convert prospects by sending webform leads directly to your Birdeye Inbox for personalized follow up.

Webforms
Secure Messaging Channel

Message customer through secure channels

Conduct sensitive customer conversations over a secure channel to protect data in transit. Send and receive patient information and documents without a worry.

Secure Messaging Channel
Email

Email with ease

Turn a tried and true channel into something better. Birdeye helps you templatize and standardize your emails for quick and consistent responses.

Email with ease
Receptionist

Transcribe voicemails

Keep the phones running even when you’re away. Birdeye’s automated receptionist answers calls and transcribes voicemails so you can follow up when you’re free.

Receptionist
Video Chat

Make time for face-time

Humanize your customer experience. Move ongoing conversations to video with just one click and virtually show prospects the products they are looking for.

Video Chat
Team Chat

Collaborate for a smoother workflow

Chat with your team, work in groups, send important messages, and keep your teams engaged from the same inbox that powers customer conversations.

Team Chat

Do more with Birdeye Messaging

Inbox

Keep up with your customers, route messages to the right teams, and optimize your communication strategy through a single inbox.

Contact Management

Easily track and manage customer info and interactions for streamlined and more efficient communication.

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Birdeye outranks the competition

Demo Birdeye and outrank yours.

Call us: 1-800-561-3357Book demo
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