Business Messaging
Engage customers, digitally
![Business Messaging](https://cdn2.birdeye.com/version2/v3/pages/2023/products/messaging/business/v1/hero-business-messaging.png)
Take care of business over text
Nothing converts like text. With Birdeye, you can easily reach customers that don’t respond to emails, attach images and documents, and keep your business landline to stay recognizable.
![1:1 Texting](https://cdn2.birdeye.com/version2/v3/pages/2023/products/messaging/business/business-over-text.png)
See social messages in one inbox
All your social accounts. All in one place. Receive incoming messages, then respond and convert across Instagram, Facebook, Google, and more.
![Social Messaging](https://cdn2.birdeye.com/version2/v3/pages/2023/products/messaging/business/manage-messages.png)
Integrate your Google business messages
Don’t just show up on search. Let potential customers message your business directly from Google Search and Maps — and respond from a single inbox.
![Google Messages](https://cdn2.birdeye.com/version2/v3/pages/2023/products/messaging/business/integrate-google-messaging.png)
Use AI to engage web visitors
Set up auto-replies during and off business hours for when you’re away and address common questions via an AI chatbot to free up your support team to answer more complex customer inquiries.
![Be available to customers all day, all night.](https://cdn2.birdeye.com/version2/v3/pages/2023/products/messaging/business/be-availlable-to-customers-all-day-and-night.png)
Chat leads in real time
Convert customers directly on your website. Birdeye lets you live chat web visitors, automate FAQ answers for quick responses, and text leads even after they leave.
![Chat smarter](https://cdn2.birdeye.com/version2/v3/pages/2023/products/messaging/business/v1/chat-smarter.png)
Get more leads with webforms
Quickly convert prospects by sending webform leads directly to your Birdeye Inbox for personalized follow up.
![Webforms](https://cdn2.birdeye.com/version2/v3/pages/2023/products/messaging/business/website-leads-one-place.png)
Message customer through secure channels
Conduct sensitive customer conversations over a secure channel to protect data in transit. Send and receive patient information and documents without a worry.
![Secure Messaging Channel](https://cdn2.birdeye.com/version2/v3/pages/2023/products/messaging/business/secure-messaging-channel.png)
Email with ease
Turn a tried and true channel into something better. Birdeye helps you templatize and standardize your emails for quick and consistent responses.
![Email with ease](https://cdn2.birdeye.com/version2/v3/pages/2023/products/messaging/business/email-with-ease.png)
Transcribe voicemails
Keep the phones running even when you’re away. Birdeye’s automated receptionist answers calls and transcribes voicemails so you can follow up when you’re free.
![Receptionist](https://cdn2.birdeye.com/version2/v3/pages/2023/products/messaging/business/auto-capture-voicemails.png)
Make time for face-time
Humanize your customer experience. Move ongoing conversations to video with just one click and virtually show prospects the products they are looking for.
![Video Chat](https://cdn2.birdeye.com/version2/v3/pages/2023/products/messaging/business/video-chat-facetime.png)
Collaborate for a smoother workflow
Chat with your team, work in groups, send important messages, and keep your teams engaged from the same inbox that powers customer conversations.
![Team Chat](https://cdn2.birdeye.com/version2/v3/pages/2023/products/messaging/business/collaborate-smoother-workflow.png)
Do more with Birdeye Messaging
Inbox
Keep up with your customers, route messages to the right teams, and optimize your communication strategy through a single inbox.
Contact Management
Easily track and manage customer info and interactions for streamlined and more efficient communication.
Start growing with Birdeye today
Get a firsthand look at the capabilities of the all-in-one Birdeye Platform