Customer Messaging Reports

Improve CX with messaging insights

Monitor active conversations and response times by location and employees to ensure consistent, high-quality experiences.

Customer Messaging Reports
Experience Score

Quantify customer sentiment

Quickly gauge how happy each customer is in real time through their Experience Score, an all-in-one metric to capture the voice of your customer and measure customer experience.

Experience Score
Messages Received

Monitor message volume

Monitor your businesses’ number of customer contacts over time — then filter data by location, source, or customer sentiment.

Messages Received
Active Conversations

Keep tabs on ongoing conversations

Filter conversations by leads and customers to uncover ways to optimize your responses, drive higher conversion, and ensure customer satisfaction.

Active Conversations
Response Time

Track agent productivity

Monitor average response times across locations, sources, and employees to ensure speedy and superlative experiences across touchpoints.

Response Time
Google Analytics Integration

Track Webchat performance with Google

Integrate our Webchat reporting with Google Analytics to better understand the entire customer journey from acquisition to conversion.

Google Analytics Integration
Dashboards

Focus on the metrics that matter

Visualize your messaging performance the way you want. Easily create and share dashboards to keep everyone on the same page.

More about Analytics
Response Time
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