Customer Messaging Reports
Improve CX with messaging insights
![Customer Messaging Reports](https://cdn2.birdeye.com/version2/v3/pages/2023/products/messaging/messaging-reports/customer-messaging-reports.png)
Quantify customer sentiment
Quickly gauge how happy each customer is in real time through their Experience Score, an all-in-one metric to capture the voice of your customer and measure customer experience.
![Experience Score](https://cdn2.birdeye.com/version2/v3/pages/2023/products/messaging/messaging-reports/experience-score.png)
Monitor message volume
Monitor your businesses’ number of customer contacts over time — then filter data by location, source, or customer sentiment.
![Messages Received](https://cdn2.birdeye.com/version2/v3/pages/2023/products/messaging/messaging-reports/messages-received.png)
Keep tabs on ongoing conversations
Filter conversations by leads and customers to uncover ways to optimize your responses, drive higher conversion, and ensure customer satisfaction.
![Active Conversations](https://cdn2.birdeye.com/version2/v3/pages/2023/products/messaging/messaging-reports/active-conversations.png)
Track agent productivity
Monitor average response times across locations, sources, and employees to ensure speedy and superlative experiences across touchpoints.
![Response Time](https://cdn2.birdeye.com/version2/v3/pages/2023/products/messaging/messaging-reports/response-time.png)
Track Webchat performance with Google
Integrate our Webchat reporting with Google Analytics to better understand the entire customer journey from acquisition to conversion.
![Google Analytics Integration](https://cdn2.birdeye.com/version2/v3/pages/2023/products/messaging/messaging-reports/google-analytics-integration.png)
Focus on the metrics that matter
Visualize your messaging performance the way you want. Easily create and share dashboards to keep everyone on the same page.
![Response Time](https://cdn2.birdeye.com/version2/v3/pages/2023/products/messaging/messaging-reports/dashboard.png)
Start growing with Birdeye today
Get a firsthand look at the capabilities of the all-in-one Birdeye Platform