Customer Messaging Reports
Improve CX with messaging insights
Quantify customer sentiment
Quickly gauge how happy each customer is in real time through their Experience Score, an all-in-one metric to capture the voice of your customer and measure customer experience.
Monitor message volume
Monitor your businesses’ number of customer contacts over time — then filter data by location, source, or customer sentiment.
Keep tabs on ongoing conversations
Filter conversations by leads and customers to uncover ways to optimize your responses, drive higher conversion, and ensure customer satisfaction.
Track agent productivity
Monitor average response times across locations, sources, and employees to ensure speedy and superlative experiences across touchpoints.
Track Webchat performance with Google
Integrate our Webchat reporting with Google Analytics to better understand the entire customer journey from acquisition to conversion.