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Corporate
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We ordered through door dash...when our dasher arrived to pick up order she was told our food was given to someone else and she would need to wait. Frustrating... Finally received our food....waffles came with no butter or syrup! We requested honey mustard for chicken tenders and salt/pepper packets & utensils as we were in a hotel and received none of this. Food was cold, flavorless...such a waste of money! Maybe my dogs will eat it!
Business response:
Heather, it is important to us that all of our guests have a good experience & feel heard if the experience did not meet their expectations. Would you mind sending us a PM so we can follow up? Thank you!
Just got door dash , delivery was fine , but food was not what we ordered, not even close kind of disappointing considering what we paid ...😡 Looked like slapped together crap .
Business response:
Hi, GerryKellie. We’d like the chance to follow up on this. Would you mind PM’ing us so we can assist?
I went there for dinner on Tuesday night. I had the turkey dinner it was cold and not good at all. tbe broccoli was hard and cold and the mashed potatoes were cold. I then thought i.would get the apple cobbler it tasted bad.
Business response:
Sounds like we missed the mark, James. If you do not mind taking the time, please email us at info@blackbeardiner.com with the following details about your visit and we’ll make sure a manager gets in touch! First & last name: Black Bear Diner location (street, city, state): Email address: Phone number (required): Date & time that you visited: The details of your visit: Thank you. We appreciate the chance to look into this.
Ordered a medium steak. This is what I received. Something is cooked onto the steak like it has been reheated multiple times. The steak is like jerky. The restaurant is not answering my call.
Business response:
Hi, Siara. We do apologize about this and would like the chance to follow up. Would you mind PM’ing us so we can assist?
Ordered medium well burgers got medium rare. The fries were cooked several times over not fresh. The ranch was spoiled too. When we addressed the issue's they took the burgers and recooked it. The cook touched my burger and also cooked the cheese off. The waitress even touched our food with her hands. She was was not a good waitress. When we asked for the manager we were told he was the cook for the night. This location is terrible all around.
Business response:
Sounds like we missed the mark, Lisa. We are so sorry to hear that you didn’t get the full experience of feeding your inner bear. :( It is very important to us that every Black Bear Diner customer feels like this is a place they want to visit again and again. We would love to look into this & follow up. If you do not mind taking the time, please email us at info@blackbeardiner.com with the following details about your visit and we’ll make sure a manager gets in touch! First & last name: Black Bear Diner location (street, ci... read more
So are all black bear diners ‘peaceful protesting’ by not following covid regulations regardless of what state our county is in? Or just central Oregon’s?
Ray Thompson at the Beaumont Texas location just spoke to my girlfriend like she's was less than a person. We placed a to go order. While on the phone she changed what she wanted, after picking it up she realized we were charged for both items. she called back and was spoken to like trash and told we could come another time for a comped meal instead of addressing the poor customer service or admitting to the simple error. I will never , ever eat here again.
Business response:
Stephen, we are so sorry to hear about the experience that you and your girlfriend had with your to-go order. It is very important to us that every Black Bear Diner customer feels like this is a place they want to visit again and again. We would love to look into this & follow up. If you do not mind taking the time, please email us at info@blackbeardiner.com with the following details about your visit and we’ll make sure a manager gets in touch! First & last name: Black Bear Diner location (street, city, state): Email addre... read more
The place was empty, but we still waited ten minutes to be seated and when the waitress finally came to the hostess stand the couple that just walked thru the door was seated before us. She completely ignored us!!! Such a shame because we were really looking forward to tying this restaurant. This was the Shenandoah Texas location.
Business response:
Sounds like we missed the mark, Kam. We are so sorry to hear that you didn’t get the full experience of feeding your inner bear. :( It is very important to us that every Black Bear Diner customer feels like this is a place they want to visit again and again. We would love to look into this & follow up. If you do not mind taking the time, please email us at info@blackbeardiner.com with the following details about your visit and we’ll make sure a manager gets in touch! First & last name: Black Bear Diner location (street, cit... read more
If we hadn’t asked for sugar for the coffee from another server we would still be waiting on it. Repeatedly asking for things in order to enjoy our food. Our son had to eat his oatmeal with a fork. Asked to speak to a manager and didn’t see her until I asked for her again. All in all just wasn’t the service we are used to when we go there. :(
Business response:
Amber, we are so sorry to hear that you didn’t get the full experience of feeding your inner bear. :( It is very important to us that every Black Bear Diner customer feels like this is a place they want to visit again and again. We would love to look into this & follow up. If you do not mind taking the time, please email us at info@blackbeardiner.com with the following details about your visit and we’ll make sure a manager gets in touch! First & last name: Black Bear Diner location (street, city, state): Email address: Phon... read more
Frequently asked questions about Corporate
How is Corporate rated?
Corporate has a 4.2 star rating with 3,217 reviews.
When is Corporate open?
Corporate is closed now. It will open tomorrow at 9:00 a.m.