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Corporate
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I won't order again for takeout. 1 burger was ordered Med, it was incredibly undercooked. No horseradish with the Prime Rib. One of the soda cups had a hole in the bottom, and leaked everywhere. And whatever genius packed to to go bag, placed the chocolate cream pie (comes in a go box) into the bag ON IT'S SIDE?!
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us the location that this is about, any receipt copies and an email and phone number to reach you, and we will be in touch with you. info@blackbeardiner.com
my burger was made wrong, when I asked for it to be fixed they just changed the bun on bottom, but sauce was still on the burger when I got back to my car. when I call and ask for refund nothing can be done because I paid with my card. I will never eat here again. horrible customer service. food I can't eat. money wasted. worst service to a mom on mothers day.
Business response:
We are sincerely sorry that your take-out experience was not what it should have been and we thank you for your feedback. If you could provide the date, restaurant name, any ticket information, and delivery provider you placed your order with, and a phone number and email to reach you, we will work to resolve this with you. Please provide any details to info@blackbeardiner.com, thank you.
I do not recommend Black Bear Diner on holidays. Even when ordering online the wait time given is off by like an hour and a half. Today, mothers day, the food portions were smaller to go but the prices are still the same. Quality and presentation were off. On normal days I find black bear to be a nice place to go eat.
Business response:
We are sincerely sorry that your experience was not what it should have been and we thank you for your feedback. If you could provide the date, restaurant name, any ticket information, and a phone number and email to reach you, we will work to resolve this with you. Please provide any details to info@blackbeardiner.com, thank you.
Placed an online order and ordered a dr pepper to drink with my meal. When i get there to pick it up, it is in a what looks like a kids size cup. I asked if they had drinks bigger than that? She got rude and didn’t understand what i was asking so i said so you don’t have cups bigger than that? And she said no. So i asked if she could just take it off my order then because i was being charged $2.69 for a regular drink that was in a kids cup and she just simply said no & didn’t even bother to try and make it right. I just don... read more
Business response:
Randie, we’re sorry to hear your experience at Black Bear Diner wasn’t the best it could be. It’s important to us to make sure every customer feels satisfied when they pay us a visit, and we’d like to address this directly. Please email us at: info@blackbeardiner.com with the location this is about, a phone number and email to contact you, and a manager will be back in touch with you very soon.
Worst breakfast I’ve ever had. Ordered Ham and Cheese omelettes that had NO cheese and the hash browns were not done. DoorDash delivered so not much I could do about it. A complete waste of $20.
Business response:
Debi, we’re sorry to hear your experience at Black Bear Diner wasn’t the best it could be. It’s important to us to make sure every customer feels satisfied when they pay us a visit, and we’d like to address this directly. Please email us at: info@blackbeardiner.com with a phone number to reach you, and the location this is about, and a manager will be back in touch with you very soon.
They have closed during this pandemic after moving into truckstops. Nice people as long as drivers don’t need to eat
Business response:
Jeff, Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts. In these trying times, some of our location have made the tough choice to close temporarily. Please accept our sincere apology. We look forward to re-opening our diner for full service menu offerings as soon as the law allows and we are able. Until then, we hope that you will stay safe and healthy.
They don’t season hash browns. Their “biscuits” are literal bread squares. Undercooked eggs with zero seasoning, not even salt and pepper. Ordered the biscuits and gravy and was grossly disappointed. Won’t be ordering here again. If I wanted to season my own food I’d set 15$ on fire and cook it myself.
Business response:
Cait , we’re sorry to hear your experience at Black Bear Diner wasn’t up to snuff. We work hard to make sure every diner leaves happy and satisfied with delicious food and great service, and when that doesn’t happen, we want to know about it! If you don’t mind taking the time, please email us at: info@blackbeardiner.com with some details about your visit
last 2 times we were dining in the food quality had gone down and the service was slow, when it wasn't busy. This last time we ordered take out and our food was overcooked. The chicken fried steak was hard/tough and tasted like it was cooked from frozen. Hubby's eggs were over hard when he ordered over easy. My scrabbled eggs were dry. Biscuit was hard and dry. Hubby ordered a 3rd egg and never got it. We use to frequent Blsck Bear often, but no longer will we. 3 strikes sadly
Business response:
Angie, we’re sorry to hear your experience at Black Bear Diner wasn’t the best it could be. It’s important to us to make sure every customer feels satisfied when they pay us a visit, and we’d like to address this directly. Please email us at: info@blackbeardiner.com with diner location of your visit, and a manager will be back in touch with you very soon.
My mom and I ordered takeout from Black bear diner today. I ordered the hobo omelette and hashbrowns and my mom ordered the California omelette with hashbrowns. We were both very disappointed, the hashbrowns were burnt on the outside and mushy on the inside, the California omelette had no flavor and almost no cheese, the sausage in the hobo omelette was horribly salty. Thankfully the sourdough toast was good but could have used a little more butter. We were very disappointed.
Business response:
Thank you for providing your feedback and letting us know about this issue, Cyndee. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please send us a little information; like how to contact you, and the diner this is about to: info@blackbeardiner.com
Frequently asked questions about Corporate
How is Corporate rated?
Corporate has a 4.2 star rating with 3,217 reviews.
When is Corporate open?
Corporate is closed now. It will open tomorrow at 9:00 a.m.