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Corporate
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor service, some food served not fully cooked, no silverware available. Given a plastic fork. Had to refill our own drink glasses. Will not be returning.
Business response:
Jeff , we’re sorry to hear your experience at Black Bear Diner wasn’t up to snuff. We work hard to make sure every diner leaves happy and satisfied with delicious food and great service, and when that doesn’t happen, we want to know about it! If you don’t mind taking the time, please email us at: info@blackbeardiner.com with some details about your visit
Have somebody in the kitchen that really knows how to cook !
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us a little detail about your meal and we will be in touch with you. info@blackbeardiner.com
Disappointed - failure. Murrieta location out of items on menu, limits what you can order. Brisket served that should of been thrown out, cook doesn’t understand hamburger has to be cooked not raw..... employees and management has said cooks have issues.
Business response:
Thank you for providing your feedback and letting us know about this issue, Susan. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please send us a little information; like how to contact you, and the diner this is about to: info@blackbeardiner.com
So my work regular orders from the Black Bear Diner down in West Valley City. it's always 4-7 orders for pick up. Normally things go off with out a problem but today they forgot one of the orders. When I called them, the hostess was impatient with me and said that I got everthing. When I told her all the orders and what we got, she said she would look into it and put me on hold. After the 12 min mark I just decided to go down. I explained that we had 4 orders of chicken fried steak (2 orders on the phone and 2 ordered online... read more
Business response:
Winter Bonza , we’re sorry to hear your experience at Black Bear Diner wasn’t the best it could be. It’s important to us to make sure every customer feels satisfied when they pay us a visit, and we’d like to address this directly. Please email us at: info@blackbeardiner.com with some details about your experience, and a manager will be back in touch with you very soon.
Terrible, cold, overcooked food at the American Fork location.
Business response:
Oh, no! It seems like we missed the mark. If you wouldn’t mind taking the time, please email us and let us know how we could have made your experience better. info@blackbeardiner.com
I went in tonight with my girlfriend and waited 10-15 minutes before being acknowledged, then told us about 10 minute wait, we finally got seated and after being seated 10 minutes we get asked if we want a drink, then the waiter comes by grabs him tip laughs and walks to the table next to us and starts talking sports, not once did he say I’d be with you in a minute or acknowledge us we got up and walked out! One of the worst dining experience ever, horrible customer service!
Business response:
Nick , we’re sorry to hear your experience at Black Bear Diner wasn’t up to snuff. We work hard to make sure every diner leaves happy and satisfied with delicious food and great service, and when that doesn’t happen, we want to know about it! If you don’t mind taking the time, please email us at: info@blackbeardiner.com with some details about your visit
Horrible customer service very loud music coming from the kitchen also too if ur really hungry be expected to wait 40-50 mins for your food.. they are so short staff and I will never be returning.. and don’t expect management to jump in because she’s worthless... and the restaurant is disgusting I also went into the lady’s restroom noticing forget there’s no door on the woman’s stall.. if I’m not mistaken isn’t that a violation of health code.. to my surprise when my food came I was served by a gentleman I was given plastic... read more
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us a little detail about your meal and we will be in touch with you. info@blackbeardiner.com
Horrible place to go, manager like to humiliate people, chair broke, did not do nothing, told us he reserved the right not serve us, after see me on the floor, very humiliating for me and my kids.
Business response:
Thank you for providing your feedback and letting us know about this issue, Veronica Rose. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please send us a little information; like how to contact you, and the diner this is about to: info@blackbeardiner.com
We've tried this diner 3 times now and have not had a good meal yet, we won't go back. Three strikes and your out. We were served brisket and was told it was tri tips, not even close. If we hadn't waited 30 minutes I would have sent it back. Our server, Jason, was great but the food was terrible.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
Frequently asked questions about Corporate
How is Corporate rated?
Corporate has a 4.2 star rating with 3,217 reviews.
When is Corporate open?
Corporate is closed now. It will open at 9:00 a.m.