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Corporate
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered online for take out! I got a call from them asking me if I'd placed an order from a pizza place. I said no...the guy said "Oh, I meant Black Bear Diner." He told me they were out of the brisket and I ordered something else. When the order was picked up, 1/2 our order was missing. We waited another 15 minutes for them to get the missing food. By then, the 1st half was cold. We got it home and the bacon was burnt beyond it being edible. The eggs were supposed to be medium and were hard. The chicken fried steak was not... read more
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us a little detail about your meal and we will be in touch with you. info@blackbeardiner.com
Instruct the employees at the Idaho Falls location about customer service. We should not have to wait to get seated or have our order taken when it's not busy. Nor should we have to wait for our waitress to take our order while she's having a conversation not waiting on them) at the counter with some other people.
Business response:
Thank you for providing your feedback and letting us know about this issue, Richard. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please send us a little information; like how to contact you, and the diner this is about to: info@blackbeardiner.com
hands down the worst customer service and grossest meal I have ever been served.
Business response:
Cecelia Mh , we’re sorry to hear your experience at Black Bear Diner wasn’t the best it could be. It’s important to us to make sure every customer feels satisfied when they pay us a visit, and we’d like to address this directly. Please email us at: info@blackbeardiner.com with some details about your experience, and a manager will be back in touch with you very soon.
Worst customer service possible. Not to mention the overcharge, the half chewed piece of burger in my takeout salad, the manager who promised to refund my payment and didn't. then promised a gift card that was never sent, then promised to send it again and never did. Joke is on us I guess..m
Business response:
Oh, no! It seems like we missed the mark. If you wouldn’t mind taking the time, please email us and let us know how we could have made your experience better. info@blackbeardiner.com
Hello I'm Rodolfo Mayoral I am writting this review because I have been a costumer at black bear diner for about three to four years and I have always been welcomed in that restaurant but today was one of the worst experiences in my life in that restaurant i went to the restaurant today had a cup of coffe as usual but after a while an argument began between the supervisor/manager for day shift and a waitress it seems the supervisor Alexandra was upset because her tables were not clean and sadly she decided to take her anger ... read more
Business response:
Rodolfo Mayoral , we’re sorry to hear your experience at Black Bear Diner wasn’t up to snuff. We work hard to make sure every diner leaves happy and satisfied with delicious food and great service, and when that doesn’t happen, we want to know about it! If you don’t mind taking the time, please email us at: info@blackbeardiner.com with some details about your visit
Service was horrible feed wasn’t good at all. My order was messed up. What food we got was not good at all and our waitress was terrible. Sad we used to eat here a lot but won’t be coming back again
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us a little detail about your meal and we will be in touch with you. info@blackbeardiner.com
I went this morning for breakfast. Had to wait 20 minutes for the food. And then when they brought the order to my table I only received half of my order. Then it took another 20 minutes to get the rest of the order to my table. Poor management reflects for the poor processes . I will never go back.
Business response:
Thank you for providing your feedback and letting us know about this issue, Robert. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please send us a little information; like how to contact you, and the diner this is about to: info@blackbeardiner.com
service has gone Really downhill over the last year. Mgmt. can't seem to keep good kitchen staff or good wait staff. used to be my favorite place, but not now. I blame the Mgmt.
Business response:
Ted Mccann , we’re sorry to hear your experience at Black Bear Diner wasn’t the best it could be. It’s important to us to make sure every customer feels satisfied when they pay us a visit, and we’d like to address this directly. Please email us at: info@blackbeardiner.com with some details about your experience, and a manager will be back in touch with you very soon.
Wayyyyy overpriced for less than average food. I've had bigger and better pieces of fried chicken at fast food joints. At total rip-off!!!!
Business response:
Oh, no! It seems like we missed the mark. If you wouldn’t mind taking the time, please email us and let us know how we could have made your experience better. info@blackbeardiner.com
Frequently asked questions about Corporate
How is Corporate rated?
Corporate has a 4.2 star rating with 3,217 reviews.
When is Corporate open?
Corporate is closed now. It will open at 9:00 a.m.