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Corporate
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Been there twice in the am lately on their location on Arden. Been told both times it’s a 20-30 min wait for one person...and it’s not that busy. Foods great but they never have enough servers to actually serve?? Not worth the drive anymore.
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts.
well for one I'm not impressed with the decor and layout of the food in the container. this was sloppy work. it looks as though they tossed it in the tray and closed it up. and 2 I did not get my garlic bread. I'm not impress with the night shift crew here in porterville. they need to improve their skills a lot better. the soup doesn't smell that great too.
I drove 45 mins this morning to have some of the veggie hash and they were packed. After ordering and waiting forever they brought out something that wasn’t what I ordered and when I asked what happened I was told that they didn’t have the food prepared. So they substituted with other ingredients. (the right vegetables weren’t cut or something like that. Some weird excuse.) They asked what I wanted to do about it, and when I asked if they could make what I actually ordered they said yes. I don’t know why they thought it wou... read more
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. We would like to address this personally. Please email us a little detail about your meal and we will be in touch with you. info@blackbeardiner.com
The first time I ate there I was so impressed and was looking forward to the return trip but it was a huge disappointment. I ordered the chicken cashew Caesar salad and when it was put in front of me it was not even what is on the menu. No red cabbage, no wontons, no croutons....sent it back and when she brought it back it still wasn’t “as described” but said the manager said it was right so I said read the description on the menu. The manager came over and said the kitchen was having a hard time with the recipe??? I have wo... read more
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. We would like to address this personally. Please email us a little detail about your meal and we will be in touch with you. info@blackbeardiner.com
porterville Black bear Their cooks need cooking lessons. The food they served was old and reheated. Worst tri trip and was old meat , green beans had either spoiled bacon in it . Fish was cold and the calamari was over fried. Do not get there fish special.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us a little detail about your meal and we will be in touch with you. info@blackbeardiner.com
Poorly organized mess. No directions for employees. Second time here and it’s just as bad as the first time. Confusion at its finest.
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts.
Overall customer experience is below par. I sent an email to corporate on-line and never received a response. I spent my career in food and beverage working for well respected companies such as Marriott and the Compass Group. In my opinion this company is below industry standard.
Business response:
We are sorry to hear that you were not contacted Dave. If you wouldn't mind giving me a ring directly so we can look into this and get you some resolution. 530.243.2327 ~ Denise Johnson | Communications Manager
so slow the manager gave us the meal on the house. went back a month later and walked out after being seated waiting 45 minutes and couldn't get a answer on how much longer.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. We want to look into this - please email us about what happened, reminding us the location you were in. Thanks again for letting us know.
Food wasn’t the greatest, service was awesome. Unfortunately they do not have military discount, unless ur in active duty (in uniform)... hmm which makes no sense cause they are located no where near a base. FYI, USMC do not walk off base in uniform. Sadly there’s no senior discount also.
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts.
Frequently asked questions about Corporate
How is Corporate rated?
Corporate has a 4.2 star rating with 3,219 reviews.
When is Corporate open?
Corporate is closed now. It will open on Monday at 9:00 a.m.