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Credit9
- Financial Services
- Irvine, CA
About this business
Location details
18200 Von Karman Ave, Suite 500, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Scam. Bait and switch.Do not even go to their website.
Credit9 Debt Consolidation Loans is a huge joke. Don't get ripped off by this clown of a company.
Business response:
*********, While reviewing an individual's account we do our due diligence in determining an applicant's overall rating. There are certain variables that didn't meet our criteria. Here at Credit9, we make sure that our customer service is our top priority and in making sure all operational points are met at a high level. We truly regret any frustration this has caused you.
I keep getting mail from this company although I did make it clear I wanted no more. I did some of my own investigating and found that Secretary of State (**********) issued a certificate of Surrender on 08/11/21. That means the corporation is completely surrendered and the corporate rights, powers and privileges will cease in **********. According to the Sec. of ************** this process is usually undertaken for several reasons; one of which is "Suspicious behavior based upon numerous complaints to our office...". Which ... read more
Business response:
We' sorry to hear about your experience and also want to thank you for sharing your concerns with us. Unfortunately, We are unable to locate you in our system based on the information provided in order to better understand and hopefully resolve your concerns, please email us directly at ***************************** so we can help you resolve this.
I was told that I did prequalify but that "all loan fundings are on hold until further notice. We are not in the position to be able to start lending again and unfortunately do not have a specific date as to when we are able to resume loan processing". Then I looked at the reviews and noted the recent loans that have been given. I reached back out to see why I wasn't selected for a loan and heard back that, "It is case by case we are not approving all files at the moment as we are still on a hold". This made me think that th... read more
Business response:
We appreciate you bringing this issue to our attention and we are very grateful for the opportunity to respond. We understand that this is not the ideal situation however we want to ensure you that we are working diligently to come to a resolution and proceed with your loan funding. We will contact you when we receive any updates. Should you have any more questions or concerns, please feel free to email our Customer Experience Manager directly at *****************************
**************** was horrible. The boy I spoke to treated me like I was dirt. Got hung up on twice, and have not heard back from them.
Business response:
Thank you for contacting us regarding your recent experience. On behalf of Credit9, We want to sincerely apologize for the negative experience that you had with us. We take great pride in giving our 100% every day to provide an exceptional customer customer service in all our department. We do our best to train all of our team members on how to properly handle customers issues. Going forward, we are going to take steps to ensure that this situation does not happen again and provide additional training sessions. We are always... read more
Called and spoke to a woman with the alias of Carola. When answered, I heard that I was calling Americore which was really confusing to me because I thought I was calling credit 9. When I asked where am I calling she laughed and said where are you calling, you are calling ********. And laughed again. I let her know that she shouldnt have such an attitude when I was genuinely confused. I asked to speak to a different representative in which she then replied you can call again. When asked to speak to a manager she said I dont ... read more
Business response:
We' sorry to hear about your experience and also want to thank you for sharing your concerns with us. Unfortunately, We are unable to locate you in our system based on the information provided in order to better understand and hopefully resolve your concerns, please email us directly at ***************************** so we can help you resolve this.
I felt I was suckered into accepting a loan from credit 9 because they first quoted me a great deal then when I was going to accept it the quote changed to a higher amount and higher payment amount. I was going to decline but then I was told that I need to because one of my creditors is legal and probably have to go to court, it's like a pretty painting was put in front of me but then when I accepted it it all changed.
They do not stand their statements. Used COVID FOR months as an excuse. Where is that in the contract? It is not. Pathetic.
The person I spoke with disappeared after I spoke with him. His name is *********************. Terrible customer service. He said he likes to help people but the minute I questioned if it was one of those debt services you pay for, he never called back to discuss my options. Extremely unprofessional..
Frequently asked questions about Credit9
How is Credit9 rated?
Credit9 has a 4.7 star rating with 9,022 reviews.
When is Credit9 open?
Credit9 is open now. It will close at 6:00 p.m.