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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Overall it was a good experience. However, bit disappointed with the after sales support. I am still waiting on my check for trade-in car even after 2 weeks of contract date.
Business response:
Thank you for your feedback, Vinay. We appreciate your positive remarks about your overall experience and understand your concerns regarding the after-sales support. We strive to ensure that all aspects of our service meet your expectations, and we recognize the importance of timely communication regarding trade-in checks. Please feel free to reach out to Caleb Brosin at CBrosin@vtaig.com so we can assist you further with your inquiry. Your satisfaction is important to us, and we are here to help.
Mandy was great in sales, but they either forgot or were unwilling to preform the recall work my car needed which they were not supposed to sell it until it was done per GMs own bulletin. A day after the sale they called me expecting me to take the car to a Cadillac dealer within 2 days to correct their mistake. In addition they sold me a car with a damaged Onstar communication module which I wasn't aware of until taking it to my local Cadillac dealer. The wait time for this part is several months according to the dealer her... read more
Business response:
Your feedback is greatly appreciated. Please contact our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further discuss your concerns.
I purchased a 2024 Escalade V, but within 15 days the engine failed—deeply disappointing. I had already invested $5,000 in accessories, all of which became a loss to me. The dealership wouldn’t take the vehicle back until I escalated directly to GM. Even then, I was only offered options that were either outdated or much more expensive. No real effort was made to offset the financial loss I had already suffered. I was pushed into settling for a 2025 Sport Platinum, far from what I originally wanted. The process took 3 months,... read more
Business response:
Your feedback is greatly appreciated. Please contact our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further discuss your concern.
Never buying a car or using service at crest ever again. Couldn’t even properly diagnose a fix for my car when going through warranty ended up screwing it up took over 3 weeks for a sunroof repair and very poor or lack of communication. Very sad considering I bought 2 cars from crest. Lost a customer here and will be telling fellow friends and family what we think of crests
Business response:
Your feedback is greatly appreciated, please reach out to our Service Director James Freel at jfreel@vtaig.com to further discuss your concerns.
Took a while to get car back, and I do not know the reason why.
Business response:
Thank you for your review and for sharing your experience with us. We're glad to know you received your vehicle back, though we understand that the delay without clear communication may have been frustrating. Keeping our customers informed throughout the process is important to us, and we appreciate you bringing this to our attention. Your feedback helps us improve how we communicate updates, and we’ll make sure it's shared with the appropriate team. We truly value your business and the time you took to provide your thoughts... read more
Awful experience. Had the vehicle less than a month now the engine needs to be replaced. A doomed purchase from the start. Staff needs some cultural training.
Business response:
Your feedback is greatly appreciated. Please reach out to our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further discuss your concerns.
Should not take over 2 weeks to get a loaner car when my car has a check engine light on and is under warranty. The thermostat quit working as did the A/C. When was the last time you drove a car for 2 weeks in a car in that condition? Finally the loaner was filthy. Couldn’t tell if there were any marks on the car during the walk around or not because of the dirt.
Business response:
Your feedback is greatly appreciated. Please contact our Service Director James Freel at jfreel@vtaig.com to further discuss your concerns.
The service reps rarely keep me informed on the status of my car. When I try to schedule an appointment, they are never able to do it on my schedule, it is always on theirs.
Business response:
Your feedback is greatly appreciated. Please reach out to our Service Director James Freel at jfreel@vtaig.com to further discuss your concerns.
I have had my vehicle 28 days and Crest had had it 29 days. I do not understand how it can take that long to make a repair. I also don’t understand that the vehicle has had transmission problems twice, the same exact thing where Service transmission comes up on the dash. My brakes still squeak. I was told that’s normal. I have numerous cars have driven two of your loaners and none of them have brekes that squeak.
Business response:
Your feedback is greatly appreciated. Please contact our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further discuss your concerns.
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 12,064 reviews.
When is Crest Cadillac open?
Crest Cadillac is open now. It will close at 8:00 p.m.