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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Stay away from victor bad business find another dealer they give you a price to get you in and then don’t honor it.
Business response:
You feedback is greatly appreciated. Please contact our General Sales Manager Caleb Brosin at Cbrosin@vtaig.com
horrible experience with the service here. Completely unprofessional and did not give timely updates and has been hard to work with
Business response:
Your feedback is greatly appreciated. Please contact our Service Director James Freel at jfeel@vtaig.com to further discuss your concerns.
I have nothing to add to this review. There no reason for this to be mandatory. I will not do a survey again that requires this.
Business response:
Thank you for your 5-star review! We truly appreciate you taking the time to share your positive experience. Your feedback means a lot to us and helps us continue providing excellent service.
I am VERY CONCERNED that the diagnostics of my vehicle at 146K miles showed 11 issues requiring immediate attention at a quote for $3400, however, unbeknownst to Crest Svs department I had majority of those svs completed at the 145K mile at another local location. Seriously?! Will never be able to trust this dealership again. Do better. Only redeeming quality of service was Bryan Oldham. He was and has always been great.
Business response:
Sonny, your feedback it is appreciated. Please contact our Service Director James Freel at jfreel@vtaig.com to further discuss your concern.
They have Excellent attention from Service but a terrible shuttle Service With lyft, that shouldnt be offer to customers
Business response:
Thank you for your feedback. We’re glad to hear that you had a positive experience with our service department. However, we’re sorry to learn that our shuttle service did not meet your expectations. Your comments are valuable, and we’ll be reviewing our shuttle service options to ensure we offer a more convenient and reliable experience moving forward. Please don't hesitate to contact us directly if you have further concerns.
The accounts of our vehicles should have stated that I am a veteran, and the system also should automatically deduct 10% off from the tickets. The cashier was not friendly when I asked her to resubmit the ticket with military discount, and also had no response when I thanked her.
Business response:
We sincerely apologize for the experience you had regarding the military discount and the interaction with our cashier. We greatly appreciate your service, and it’s important to us that all veterans receive the proper recognition and benefits. We’re sorry that the process did not go as smoothly as it should have. Please contact us directly so we can ensure your discount is applied, and we can address the issue with the cashier. Your feedback is valuable, and we’ll work to improve in this area moving forward.
I have written extensively on Yelp and Google reviews about this dealership since 2015 but have been a customer since 1996 in sales and service. More details there. Most recent service was for oil change (inspire by discount coupon) and took advantage of tire rotation and software update. All went well except software update wiped out all personalization setups done in last few months; seat position, side view mirror position, HVAC turned off, exit position setting gone. It would have been better customer service to be notif... read more
Business response:
Thank you for your detailed feedback and for being such a loyal customer! We truly value your continued trust in both our sales and service teams. It’s great to hear your recent service went well overall, but we’re sorry for the inconvenience caused by the software update resetting your personalized settings. Your suggestion to notify customers beforehand is an excellent point, and we will share it with our team to improve the experience. Thank you for sharing your thoughts and for your years of support!
Had my car for over 5 months with transmission issues, took it in before that trying to tell them something wrong with it, they said it’s good just needs to warm up, it finally went out and took them over 5 months to fix, not only that my differential went out also the motor for the seat adjust also the dash display went out , had to have it all replaced, we will never buy another Cadillac or recommend it.
Business response:
Your feedback is greatly appreciated. Please reach out to our service director James Feel at jfreel@vtaig.com or our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further address your concerns.
I don’t know how to express my frustration with this service advisor arman he’s been lying to me for todays and telling me my 2021 Cadillac Escalade is gonna be ready for the next day over and over he’s being wasting my time for no, reason he should be told me the truth in the beginning but he keep lying to me , telling me my truck is goin to is ready next day over and over for 10 days so I don’t know when my truck is going to be ready
Business response:
Sergio, your feedback it is appreciated. Please contact our Service Director James Freel at jfreel@vtaig.com to further discuss your concerns.
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 12,064 reviews.
When is Crest Cadillac open?
Crest Cadillac is open now. It will close at 8:00 p.m.