Crest Cadillac

Robcgoe 

on DealerRater

4 years ago

Had lots of engine work done, but engine bay was very dusty and looked barely touched. Seems tech couldn’t be bothered to wipe off oil and dust or replace a missing panel fastener. Also I was not happy that a previous service was done for a persistent vibration when driveline warranty will expire soon. 

#bmwfanactic 

on DealerRater

4 years ago

After purchasing the vehicle from Crest, I started having issues with the vehicle on my way home from the dealership. The check engine light came on and the vehicle lost power. I contacted Drew Lippincott, the salesman, the next morning. Drew stated the check engine light came on twice while he was driving the vehicle. Of course, Drew did not reveal that to me until I called him after purchasing the vehicle on the morning of Aug. 18, 2020. Drew reassured me the vehicle went through a rigorous presale inspection and also was ... read more

Make It Right! 

on DealerRater

4 years ago

Purchased expensive 2020 Cadillac XT4 Sport with less than 10 miles October 2020. Since FOUR days after purchase, the check engine light continues to come on. On numerous occasions, advised that it was okay to drive unless light was flashing unlike what booklet states. I feel like I bought this vehicle used with 2K+ mikes from a corner lot. Denied taking it back or switching vehicles saying it was too late, but that it was a simple fix and that they'd make me love the vehicle again. Well, guess what? Going on five months lat... read more

Star5chef 

on DealerRater

4 years ago

Crest Cadillac is the worst car buying and service I have ever experienced! The salesman Ed is a scammer. He misrepresented the deal! He lied to me! General Manager is terrible! He never resolved my issues! Service department is deplorable! Never fixed my ATS after numerous attempts! Service advisor Drew outright lied to me about warranty coverage! Drew tried to scam me by trying to sell me service is not needed or under Cadillac scheduled maintenance! Yesterday brought my car dirty on the outside! Problems were never fixed ... read more

C.Fields 

on DealerRater

4 years ago

Waited 2 hours for loaner car, even though we scheduled an appointment over a week in advance. Manager called and stated that he apologized, but there “was nothing he could do”. Loaner car had sunflower seeds in the center dash. Floor mats were in disarray and inside of car was filthy...all during a pandemic when cars are supposedly cleaned extremely well to prevent germs. Took 4 days to do a simple brake repair. Then, when dealership called to tell me what else was wrong, they quoted me nearly DOUBLE what other dealerships ... read more

karettop2002 

on DealerRater

5 years ago

I am disappointed with Crest Caddilacs service.First they took most the day to diagnose the issue with my car and then they lie when they were suppose to be done with it which was Saturday. The service rep said it would be done on Saturday.She was at work that day so another rep was suppose to call me when it was rwdy for pickup. He never calledHe told the rep who handled the cars repair that he called and left a voice mail. He lied there was no voice mail. So I had to call the dealership and have them send an urgent message... read more

Im2bizzie4u 

on DealerRater

5 years ago

Serviceman ordered work that he did not get authorized by me. This cost me close to to $1400. Robbery! Told me it was a leak, turned out he had them replace my entire shock. Robbery! When I got there they told me I would get a loaner vehicle. It took so long to get the loaner that I had to leave and go back to work. I called later that day and the next two days trying to get a loaner vehicle and was given the run around. Finally they offered me one 3 days later. Never mentioning my efforts or apologizing for not responding. 

moose 

on DealerRater

5 years ago

I purchased a CPO Cadillac. The Salesperson Kodie was nice and the vehicle was great. The Finance Manager was very friendly until I told him I did not want to buy an extended warranty. He tried to tell me that I did not know what I was doing and needed to buy the extended warranty. He even offered me a lower interest rate to change my mind. When I refused, He became very rude and callis towards me. He also was set on the bank for us to finance through. When I question the interest rate and asked what GM Financial was offerin... read more

Bunnysam126 

on DealerRater

5 years ago

Was happy with the repair of my car but not happy with the service we received from the service man "Paul". Called several times to talk to Paul and he never called back after 2 days. An urgent email was sent to him to call my husband, he never called. I had to call and talk to someone else to find out the status of my car. When asking Paul why he would not return our call he told my husband he was just busy. After 2 days of calling I think somewhere in there he should have made time to call. That's his job!