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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
This pains me to do so. But we bought a pre owned vehicle from crest and the car is just fine. It is what we wanted. The issue started with the kind of bait and switch issue from the sales department to when you go in for financing. We ended up working that out after some pressure from the sales manager. We opted to get the 5 year bumper to bumper warranty so it would be like having a new car. After the sell it just went from Ok, to absolutely terrible. The sales team and the people who do the final fixes are overly aggressi... read more
Business response:
We're sorry to hear that you had a negative experience, but your review lacks specific details about the situation. We'd like to better understand what happened so we can address your concerns appropriately. Please provide us with more information about your experience, such as the nature of the issue you encountered or any specific interactions you had with our team. Your feedback is important to us, and we're committed to resolving any issues you may have encountered. Please contact Caleb Brosin at CBrosin@vtaig.com at you... read more
Seriously this would be a no star review if possible. I’ve been dealing with Crest Cadillac for weeks and I’ve just resigned myself to thinking that they are simply a dishonest dealership with their shareholders interests before their customers. Berkshire Hathaway owns Crest Auto Group, And they intern are owned by Warren Buffett. So the complaints of any single consumer are not going to amount to a hill of beans when it comes to dealing with these people. On around April 24th I bought a 2018 Cadillac ATS, Premium Performanc... read more
Business response:
We apologize for any inconvenience you may have experienced and thank you for bringing this to our attention. We take customer feedback seriously and strive to provide the best possible service to all our valued customers. We would still like to honor our offer to assist in resolving any issues with your vehicle. If you would be willing to bring your vehicle to our service drive, we will do our best to address the situation promptly and to your satisfaction. Please know that your satisfaction is important to us, and we are c... read more
Crest Cadillac sold me a car that was advertised as not being any accidents that in fact was in an accident. And they knew about it. I went in taking the car back, and they offered to buy the car back until they found out that I had already paid money to repair some things on the car, and they were not willing to reimburse me for that in addition to what I paid for the car. So, when I pressed that I would report them, they offered to fix the car admitting that there was fixable damage due to the accident on the vehicle. And ... read more
Business response:
We appreciate your feedback, but we are a bit confused by your review as it lacks specific details about your experience. We genuinely value your opinion, and we would greatly appreciate it if you could provide us with more information about the issue you encountered, the nature of your visit, or any specific concerns you have. Please contact Carla Thompson at Cthompson05@vtaig.com at your earliest convenience.
I took my car to get alignment . Steering wheel was to the left . I get car back now its to the right . When get u alignment it should be centered . I took it back the tech said its aligned when he drove it. Did he check if the wheel was centered probably not . Ok i go home and it still to the right. I go back the next morning i told the service guy i need somebody to ride with me to show them my so we go on ride it and show him the wheel he says i cant tell from passenger side so he drove it and said yea the wheel crooked. ... read more
Business response:
We appreciate your feedback, but we are a bit confused by your review as it lacks specific details about your experience. We genuinely value your opinion, and we would greatly appreciate it if you could provide us with more information about the issue you encountered, the nature of your visit, or any specific concerns you have. Please contact Carla Thompson at Cthompson05@vtaig.com at your earliest convenience.
This place is a joke! ! I bought a car here and had scratches on it. I was told they were going to fix it. The car was painted and they left over spray all over the back. That doesn’t include when I first got the car they tried to tell me they would they would lower my interest rate if I would sign on the extended warranty plans they have that’s kind of fishy because the bank don’t negotiate extended warranty or interest rates !!!!Sad to say, but Clay Cooley has better service than this place.!!!!!! the proof is right there ... read more
Business response:
We appreciate your feedback, but we are a bit confused by your review as it lacks specific details about your experience. We genuinely value your opinion, and we would greatly appreciate it if you could provide us with more information about the issue you encountered, the nature of your visit, or any specific concerns you have. Please contact Carla Thompson at Cthompson05@vtaig.com at your earliest convenience.
We purchased 2 new vehicles and wished we had not purchased from Crest. The service department is a complete failure with a lack of communication, damages caused under their care, and a total lack of respect for the customer experience. If we could help you with any information it would be to say, purchase elsewhere. Don't waste your time and money with Crest.
Business response:
Effective communication is a top priority for us, and we regret that we fell short of your expectations in this area. We understand the importance of keeping our customers informed throughout the process, and we apologize for any lapses in communication that occurred during your experience. In regards to your claim of hail damage- We take claims of damage very seriously. Unfortunately, because it is hail damage, this is considered an act of God and out of our control, therefore, it would be a claim you would need to start wi... read more
I called the day before and scheduled an oil change, When I got there was told it would take a couple of hrs. It took 3 hours from 11 to 2 pm. The solution is simple use another dealership I will. They just don't care. I will buy another car next week.
Business response:
Mr. Noe, On behalf of Crest and the Cadillac service dept, I sincerely apologize if your wait time was longer than usual for your service visit. We understand your time is valuable and 3 hours can be a disruption to your day. I was able to review the service visit and on top of an oil change we did a multipoint inspection, rotated your tires, and cleaned the vehicle. Unfortunately, these things take time and our techs don't want to rush through any of the services they perform. We truly do appreciate you and your business an... read more
If I could put 0 stars I would. My experience has been the most difficult and untrustworthy, after dealing with the senior service executive Jeremy Chapman I will never recommend businesses with this dealership . I purchased my vehicle February 23rd and on march 13th, 17th, and 25th I set service appointments to get an evaluation on my motor because I had to put over 4 quarts of oil in my vehicle every few days . I also had to schedule two additional appointments because they were acting belligerent to the issues regarding t... read more
Business response:
Thank you for your detailed feedback. Please contact Carla Thompson at Cthompson05@vtaig.com at your earliest convenience.
I hate taking my car in for service at this dealership- I feel there are always issues when I book with them. The latest is a miscommunication that wasted 1.5 hours of my morning because the agent that booked my service did not delay my booking for a loaner vehicle; after which, my service on my car then had to be delayed because I need a loaner vehicle. I had the most rude phone I have ever had with a customer service agent with them today as well as the agent did not seem to want to send me a confirmation email concerning ... read more
Business response:
Mr. Sardar Thank you for taking the opportunity to speak with me on the phone regarding your experience. As we discussed, a loan car for a detail isn't a process that we can typically accommodate by Cadillac protocol. I sincerely apologize that this wasn't communicated to you during the time you set the appointment. Our loan car team has an appointment scheduled for May to bring your vehicle in, should something unexpected happen and we don't have availability for a loan car, we will give you a call and make arrangements. In... read more
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 12,064 reviews.
When is Crest Cadillac open?
Crest Cadillac is open now. It will close at 8:00 p.m.