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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I was told by Cars. com there was an Escalade available for $83K. When I responded that I wanted to buy it, a Crest dealer contacted me. He said that the car was ordered specially for a customer and was not available. Bait and switch - very disappointed with these unethical tactics.
Business response:
We are sorry to hear that you were not satisfied with our pricing and availability. We strive to offer competitive and transparent pricing and availability to all of our customers, and we apologize if we fell short in your case. Once Cadillac schedules a vehicle to be delivered to the dealership, the vehicle information is automatically uploaded in our system and third-party companies, such as cars.com, auto-populates the info to their site. This unfortunately happens to all of our incoming inventory, even if it's a customer... read more
Call to talk with Monica Toomb after car was serviced. Told her my sabiltrak keep coming on. She replied and told me it was my battery. I google the sabiltrak it said nothing about my battery. Went to get my battery check they said my battery was fine. I didn’t like the way I was treated if I was a white women I wouldn’t have been treated that way this is my second vehicle from Crest. Screw Crest Cadalliac I will never buy another vehicle.
Business response:
Ms. Jefferson, On behalf of Crest, I would like to extend my sincerest apologies for how your concerns were handled. I will be meeting with service director and master tech to get a better understanding of how to diagnose the issues you're experiencing with the stabilitrak.. I will give you a call to discuss shortly. Thank you.
I purchased a 2018 Cadillac Escalade on Jul 23, 2022. The sales process was solid and the Service Dept has been 4+ star experience. However, it is now Nov 26 and I have not received the title for the vehicle that I paid for in cash. Kodie Cadenhead was helpful in intial troubleshooting and assist to try and correct the delay in the title but no updates since 10/15/22.
Business response:
Mr.Ennis, We are extremely sorry for the delay and any inconveniences you have experienced waiting on your title. Unfortunately, this is an issue we are dealing with from the state level on yours and a few others. I was informed the title has been issued and in the mail. Please contact me directly at cthompson05@vtaig.com should you need additional assistance. Thank you for your business, patience and understanding while we rectify this situation.
I purchased a used car from this dealership group and Felix, my salesperson, was awesome with the sale and how the add-on $1K included wonderful services like how I could just drive through their express service every 6 months for the interior and exterior. When I went back to get my license plates and have them put on I was questioned if I really bought my vehicle there. It wasn't said like they were surprised. It was said in a questioning manner like I was lying. Why would I drive 18 miles out of my way to bring my car tag... read more
Business response:
Thank you for reaching out. I sincerely apologize for the issues you have experienced with our service department. I would like to address these concerns with you. Please contact me directly at cthompson05@vtaig.com or 972-581-1279 so that we can discuss this further. Again, I do apologize and look forward to hearing from you.
Just took my ‘12 CTS in for a check engine light. Treated like xxxx apparently for having a 10 year old car(didn’t get the same treatment when I took in our ‘18 XT5). They tried to scam me into getting another $1500 worth of work that “had to be done immediately.” Don’t take your car here. Go ANYWHERE else!!
Business response:
Hello Mr. and Mrs. Hanes, I sincerely apologize if you felt uncomfortable with the diagnostic results provided to you on your CTS. We never want anyone to feel as though we are "taking advantage/scamming" or misrepresenting a service report. We were successful in having warranty cover a large portion of the repairs necessary to resolve your initial concerns. Our multipoint inspection did find items that, by Cadillac standards, would require "immediate attention". This report also showed the areas that are "OK" and areas that... read more
Shopped but didn’t end up buying. Crest wanted $10k over MSRP for the new car I was wanting. $10k!!!!!! How these guys can sleep at night, I don’t know. Ended up heading over to another dealer in Dallas to get my blackwing after reading other reviews, where they don’t take advantage of their customers by price gouging. This dealership should be ashamed of their selves. .
Business response:
Thank you for reaching out. While it sounds like you ended up purchasing the vehicle you were after, I wanted to extend my sincerest apologies for the experience you faced while attempting to buy from Crest. I will relay your feedback to the sales managers and the General Manager. If you would like to discuss this further, please don't hesitate to reach out to me directly: Carla Thompson, Director of Customer Experience Cthompson05@vtaig.com.
We found a vehicle online and called and spoke to a salesman call Felix. Wanted to come get it he wanted us to finance it in state of Texas. But we are a cash customer. Stated he didn’t think he could do the sales since we were not financing it in Texas. I have never heard of such a thing. They also were charging us sales tax even though we were going to register it in Arkansas. I may be wrong on this but I don’t believe that they should collect sales tax in Texas when the sales tax is due in Arkansas . It’s just asking for ... read more
Business response:
Thank you for reaching out. We collect tax, title and licensing based on the state you reside in and forward all funds via Dealer Doc, a third-party titling company that facilitates the registration for the vehicle purchased to the state in which it would be registered. I would like to look into this deal further. Please contact me as soon as possible so that I can get additional information. Carla Thompson, Director of Customer Relations, 972-581-1279/cthompson05@vtaig.com.
Crest has systematically screwed me for 2 years. After buying 3 cars, Crest has refused to honor the warranty they sold (same company) always siting technicalities . The final straw occurred when I took my car in for normal.maintenance and they informed me the rear differential ( $4000 repair) was broken. After two weeks Crest conspired to come up with a way neither them or warranty would have to pay. Here is the kicker, both Crest and the warranty company are owned by Bershire Hathaway. i had all service done at Crest and t... read more
Business response:
Hello Steve, Thank you for reaching out. I apologize for any frustrations you have been dealing with in our service dept and your Cadillac. I am under the impression you have had a meeting with James Freel regarding your vehicle concerns. If you need additional assistance in a resolution please reach out to me directly. Carla Thompson, Director of Customer Experience. 972-581-1279.
Took my car to Crest for rough idle. They replaced the motor mounts, got car back, idle is worse than when I took it in.
Business response:
We apologize that you are still experiencing issues with your vehicle. Our goal is that every customer leaves completely satisfied. Please contact Carla Thompson at Cthompson05@vtaig.com at your earliest convenience so that we may assist in a resolution.
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 12,064 reviews.
When is Crest Cadillac open?
Crest Cadillac is open now. It will close at 8:00 p.m.