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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
From the moment I entered the Service area -- first class service! The customer experience was top notch. My issue wasn't a serious one, but the team treated it like it was the only one. I opted to hang around and wait, and the staff seemed to enjoy going out of their way to make sure all was good with me. They even arranged for me to use a small office so I could take a business conference call. Excellent service!!
Business response:
Thank you for sharing your experience! We’re thrilled to hear that our team provided top-notch service and made you feel valued. It's great to know that they went the extra mile to accommodate your needs, including providing a space for your conference call. We truly appreciate your kind words, and we’ll be sure to pass along your compliments to the team! If you ever need anything else, don’t hesitate to reach out!
Randy greeted me immediately when I exited my vehicle. He was very nice and assured me that I would be able to get a loaner vehicle and that I would be in good hands with Tony. Tony politely greeted me and we went over the service needs of my vehicle. He then took me to Dustin. Dustin personally retrieved a wonderful vehicle for me and verified the cleanliness of the vehicle. The process was easy and the service was impeccable. When I picked up my vehicle, Tony was there to make sure everything was taken care of properly. Th... read more
Business response:
Thank you for sharing your positive experience! We're thrilled to hear that Randy, Tony, and Dustin made your visit seamless and provided impeccable service throughout the process. It's great to know that you felt well taken care of from start to finish. We truly appreciate your feedback and look forward to serving you again in the future!
Very impressive service from A to Z. Both of the valet drivers were kind, upbeat and helpful. Justin is extremely responsive and very helpful.
Business response:
Thank you for your kind words! We're thrilled to hear that your experience was impressive from start to finish. It's great to know that both of our valet drivers were helpful and friendly, and we're especially glad that Justin was responsive and provided the support you needed. We truly appreciate your feedback and look forward to continuing to offer exceptional service every time you visit!
Every time I take my car in for service. I’m greeted promptly and the staff is polite and professional. I recommend Crest to anyone with an Infiniti for service.
Business response:
Thank you for the kind words and your continued trust in our team! We're so glad to hear that each visit has been met with prompt, professional, and courteous service. It means a lot to know you would recommend Crest to other INFINITI owners—we truly appreciate your support and look forward to providing the same level of care every time you visit.
They got my car cleaned up and ready to go, all while I got to enjoy a loan car.
Business response:
Thank you for the great feedback! We're glad to hear your car was cleaned and ready to go while you were able to enjoy a loaner. We always aim to make the experience as convenient as possible for you!
I've taken my vehicle twice to the Service department at this dealership and have experienced reliable, fast, friendly, and efficient service on both occasions.
Business response:
Thank you for sharing your experience! We’re thrilled to hear that both of your visits to our service department have been met with reliable, fast, friendly, and efficient service. Providing a consistently great experience is our goal, and we’re glad to know we've met that for you. We look forward to continuing to assist with your vehicle needs in the future!
The dealership is a nice building, very comfortable and relaxed. The staff is kind and attentive but so patient and chill. Whatever you want is sincerely considered and in our case granted.
Business response:
Thank you for your wonderful feedback! We're so glad to hear that you had a comfortable and relaxed experience with us. It's great to know that our team made you feel well taken care of, and we're thrilled that we could meet your needs. We truly appreciate your kind words and look forward to assisting you again in the future!
My service experience was okay, choice of services was somewhat confusing but I was usually able to contact a person to help me. I spent approximately $6,000 which included a set of tires and my son noticed when I was home they didn’t install the covers on the tire stems. Seems that should be the least they could do. Also didn’t replace some fasteners from other work done.
Business response:
Thank you for sharing your feedback. We’re glad to hear that, overall, you were able to get the assistance you needed during your service experience. However, we are sorry to hear that you are not fully satisfied with your visit. We’d like to make sure everything is properly addressed for you. Please feel free to contact us directly so we can resolve these issues promptly. We appreciate your business and hope to ensure your next visit is even better!
Great service very friendly staff and very knowledgeable thank you so much for the great service again!
Business response:
Thank you for the wonderful feedback! We're so glad to hear that you had a positive experience with our friendly and knowledgeable staff. It’s always a pleasure to provide great service, and we truly appreciate your continued support. We look forward to assisting you again in the future!
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 8,356 reviews.
When is Crest INFINITI open?
Crest INFINITI is closed now. It will open at 9:00 a.m.