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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Professional as always! Ran a little slow this time around but always informative to me as the ciustomer. Thanks!
Business response:
Thank you for your balanced review highlighting our consistent professionalism and commitment to customer communication. We appreciate your acknowledgment that our team remains informative, even during a service visit that ran slower than usual. We understand that service timing is important to our customers, and we always aim to be as efficient as possible. Your feedback helps us continually improve our processes and minimize wait times. We're grateful that despite the slightly longer service experience, you felt well-infor... read more
Very pleased with the service management team’s customer concern and the quality of the work performed.
Business response:
Thank you for your positive review confirming the high standards of our service management team. We're pleased that our commitment to quality work and customer care was evident during your experience with us. Your recognition of both our team's technical expertise and their customer-focused approach is deeply appreciated. We strive to ensure that every customer receives not just excellent mechanical service, but also feels genuinely supported throughout their visit. We value customers like you who take the time to acknowledg... read more
What stood out about Blake Jenkins was his willingness to work with me and my insurance company at odd hours. It was a 'Great' dedication and excellent delivery on his part
Business response:
Thank you for your outstanding review highlighting Blake's exceptional commitment to customer service. Your recognition of his dedication, particularly his willingness to work with you and your insurance company during unconventional hours, truly sets him apart as an outstanding professional. We are proud that Blake demonstrated such flexibility and went above and beyond standard service expectations. His commitment to solving your needs, regardless of timing, reflects the high standards we strive to maintain in our customer... read more
Scheduled oil change with Crest Infiniti. Very pleasant on the phone reservation. Upon entering the bay area, we waited 18 minutes for contact with our rep, Troy Dunn. There was a lag time when he was notified and when we met. I had him paged at the service desk. He explained that he had to lower the volume on his device while he was with a customer and missed the notification. Once on the scene, he did an outstanding job keeping us informed with updates.
Business response:
Thank you for your detailed and honest review of your service experience. We appreciate your thorough feedback about both the challenges and positive aspects of your visit. We apologize for the initial wait time and communication delay. We understand that waiting 18 minutes before meeting your service representative can be frustrating, and we take your experience seriously. We will review our internal communication protocols to minimize such delays. We're pleased to hear that once Troy engaged with you, he provided outstandi... read more
I had the best experience i have ever had while purchasing a vehicle at this dealership. Al was super fantastic & went over & beyond to make sure that I got the vehicle I wanted. Everyone i spoke to from Al to the finance office was very nice, professional & made sure I got the vehicle i wanted & the deal I needed.
Business response:
Thank you for your outstanding review! We're thrilled to hear that your vehicle purchasing experience was the best you've ever had. Our team takes great pride in delivering exceptional customer service, and Al's dedication to ensuring you got the exact vehicle and deal you wanted is a perfect example of our commitment. We're particularly pleased that you found not just Al, but our entire team to be professional, helpful, and focused on meeting your specific needs. Your satisfaction is our ultimate goal, and we're delighted w... read more
I would give this dealership 10 out of 10 when arriving to this dealership my service advisor took care of me right away. Robert was great and definitely will go back to him for any of my vehicle needs best service ever.
Business response:
Thank you so much for your outstanding review! We are thrilled to hear that you would give us a perfect 10 out of 10. It’s wonderful to know that Robert provided you with immediate and exceptional service. We take pride in our team’s commitment to customer care, and it’s fantastic to see that reflected in your experience. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back for any of your vehicle needs in the future! Thank you for cho... read more
Excellent service and a clean, hospitable waiting area. I appreciated updates as to the status of my repairs and thorough explanations.
Business response:
Thank you for your excellent review! We're thrilled to hear that you received outstanding service during your visit. Maintaining a clean and welcoming waiting area is important to us, and we're glad you found it hospitable. We also appreciate your feedback regarding the updates on your repairs and the thorough explanations provided. Clear communication is a key priority for our team, and it's wonderful to know that we met your expectations in this area. Thank you for choosing us for your service needs, and we look forward to... read more
Crest took care of my QX60’s first service. Work completed on time and returned the car to me washed and cleaned inside out. Trevor and his Manager Randy are great to work with.
Business response:
We are thrilled to hear about your exceptional experience with your QX60's first service! We appreciate you highlighting the specific details that made your visit outstanding, including the timely completion of work and our thorough cleaning of your vehicle. Your recognition of Trevor and Randy is particularly meaningful. Our team takes pride in providing personalized, professional service, and it's wonderful to know that these team members went above and beyond to ensure your satisfaction. Thank you for choosing Crest and f... read more
Jay was a wonderful and very helpful sales person throughout the buying process. He made the decision easy and seamless for me and my family.
Business response:
Thank you so much for your kind words! We’re thrilled to hear that Jay provided you and your family with such a wonderful and seamless buying experience. Our team aims to make the car-buying process as easy and enjoyable as possible, and it’s fantastic to know that Jay succeeded in doing just that for you. We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back in the future. Enjoy your new vehicle!
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 7,840 reviews.
When is Crest INFINITI open?
Crest INFINITI is open now. It will close at 8:00 p.m.