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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Superior service as always! Blake and his team always go above and beyond. I will never service my car elsewhere. Their service team is honest, reliable, trustworthy, and efficient. 10/10 would recommend!
Business response:
Thank you for your glowing review! We’re thrilled to hear that Blake and his team continue to provide you with superior service. It’s wonderful to know you find our team honest, reliable, trustworthy, and efficient. Your loyalty and recommendation mean so much to us, and we look forward to continuing to exceed your expectations every time you visit.
Jay was amazing! Everyone was very patient and made sure I was in and out within 2 hours. I was able to explore of the package options and features the QX80 has to offer. The staff walked me through all the features and assured I understood how to operate them. The sales manager and salesman Jay provided excellent services and assured I received the best value and features on the vehicles I selected. I excited to be a part of the Crest family and look forward to years of great customer service.
Business response:
Thank you so much for your fantastic feedback! We're thrilled to hear about your positive experience with Jay and the rest of our team. Ensuring our customers feel supported and informed is always our top priority, and it’s great to know we were able to provide that for you. We’re delighted you had the opportunity to explore the QX80’s features and options and that our team made sure you left feeling confident and satisfied with your purchase. Welcome to the Crest family! We’re excited to be a part of your journey and look f... read more
Worked to service vehicle despite unusually bad weather. Keep me informed on progress of service.
Business response:
Thank you for recognizing our team's commitment to customer service, especially during challenging weather conditions. We understand that automotive service doesn't stop when the weather becomes difficult, and our priority is always to support our customers. Your appreciation for our team's dedication and communication is deeply valued. Keeping customers informed about their vehicle's service progress is a critical part of our commitment to transparency and exceptional customer care. Even when faced with unusually bad weathe... read more
I have purchased several Nissan products over the years, this is my first Inifiniti purchase. This was a truly exceptional experience.
Business response:
Thank you for sharing your outstanding experience with your first INFINITI purchase! We're thrilled that this transaction stood out as truly exceptional. We take great pride in ensuring that each customer's journey meets the highest standards of service and satisfaction. As a long-time Nissan customer transitioning to INFINITI, we understand the importance of making your first luxury vehicle purchase memorable. We're honored that we were able to create an experience that not only met but exceeded your expectations. We apprec... read more
CLAY BRIGGS AND DESHAWN GREEN THANK FOR ALL YOUR HARD WORK AND YOUR HELP YOU guys are very helpful and kind. I just purchased my 2025 toyota Camry today January 18, 2025
Business response:
We are delighted to hear about your exciting new vehicle purchase and your positive experience with Clay and DeShawn! Your review highlights the exceptional customer service and support that our team strives to provide. Purchasing a new vehicle is a significant milestone, and we are honored that Clay and DeShawn helped make this process smooth, helpful, and enjoyable. Their commitment to being kind and supportive reflects the core values of our dealership. We appreciate customers like you who take the time to recognize the h... read more
Saturday understandably busy but this center needs more help. 3 hour wait for flat tire plug. And. It did not last. I’m at discount tire today. My service attendant was fantastic.
Business response:
We apologize for the significant inconvenience you experienced during your service visit, particularly the extended 3-hour wait for a simple flat tire repair and the subsequent unsuccessful repair. While we appreciate that our service attendant was fantastic, the overall experience clearly fell short of the efficient, reliable service we aim to provide. To fully address the issues with your service experience, we encourage you to contact Jeremi Chapman directly at JChapman@vtaig.com. Jeremi is committed to understanding the ... read more
Professional as always! Ran a little slow this time around but always informative to me as the ciustomer. Thanks!
Business response:
Thank you for your balanced review highlighting our consistent professionalism and commitment to customer communication. We appreciate your acknowledgment that our team remains informative, even during a service visit that ran slower than usual. We understand that service timing is important to our customers, and we always aim to be as efficient as possible. Your feedback helps us continually improve our processes and minimize wait times. We're grateful that despite the slightly longer service experience, you felt well-infor... read more
Very pleased with the service management team’s customer concern and the quality of the work performed.
Business response:
Thank you for your positive review confirming the high standards of our service management team. We're pleased that our commitment to quality work and customer care was evident during your experience with us. Your recognition of both our team's technical expertise and their customer-focused approach is deeply appreciated. We strive to ensure that every customer receives not just excellent mechanical service, but also feels genuinely supported throughout their visit. We value customers like you who take the time to acknowledg... read more
What stood out about Blake Jenkins was his willingness to work with me and my insurance company at odd hours. It was a 'Great' dedication and excellent delivery on his part
Business response:
Thank you for your outstanding review highlighting Blake's exceptional commitment to customer service. Your recognition of his dedication, particularly his willingness to work with you and your insurance company during unconventional hours, truly sets him apart as an outstanding professional. We are proud that Blake demonstrated such flexibility and went above and beyond standard service expectations. His commitment to solving your needs, regardless of timing, reflects the high standards we strive to maintain in our customer... read more
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 8,068 reviews.
When is Crest INFINITI open?
Crest INFINITI is open now. It will close at 8:00 p.m.