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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I am a Crest Infiniti customer for life! Two years ago I leased my first Infiniti in a spur of the moment decision and I've cherished my Q60 Red Sport ... so much so I swore I'd never go back to a practical car. But being frugal became mission critical after my "fun adventures" as a first-time single homeowner! I arrived at Crest Infiniti this morning at 8 am facing a lot of out of pocket expense to care for my Q60 and was beyond stressed. While I waited (with incredible service I might add from Kyle), I sent an email to the... read more
Business response:
Thank you for your positive feedback!
The Crest INIFINITI Service Advisors and technicians have done an excellent job servicing and maintaining my vehicles for more than 16 year. Always a Great Job!
Business response:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
It was an average encounter. I was less than pleased with the cleaning of my vehicle. I’ll be going back to Sewell until my lease is up than I’ll be turning in my keys and vehicle and leaving Infiniti all together - 6 more months to go Also, very smart to get customers to perform a survey on a tablet at checkout before they inspect their vehicle and have finale interaction with the service staff- my review would have changed.
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please contact Darin Partin at Dpartin@crestinfiniti.com at your earliest convenience.
All services were performed as requested by Crest Infinity. Kyle provided updates on vehicle service needs. Great service was provided by Service department of Crest. Thank you.
Business response:
Thank you for your positive feedback, from all of us here at Crest INFINITI!
Great customer service! Diagnosed and communicated with me several times. The vehicle was serviced and ready within a day. My total was less than estimated.
Business response:
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
I had good service but it took almost 4 hours so I rated it a 4. Kyle was very nice and attentive and gave me a 10% reduction since I had to wait.
Business response:
Thank you for your positive review!
Previously I had gone to Sean for service because I trusted his recommendations. When I found out he wasn’t with Crest anymore he highly recommended Troy in service. Wow! Troy has been incredible! I love the Crest family and service I have always received. If you need service Troy will take care of you. I needed coolant flush, inspection and had an AC fan problem. His technicians were able to re-enact my AC problem and I was able to get it fixed under my warranty. Trusting Troy because of Sean’s recommendation was completely... read more
Business response:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Service was convenient, the person I worked with provided me with updates by phone. My advisor informed me that a part needed to be swapped out as per a recall; this was done, and my car was ready in one hour's time. I was also very happy with the loaner vehicle.
Business response:
Thank you for your positive feedback, from all of us here at Crest INFINITI!
Excellent service. My advisor kept me up to date throughout the process. Courteous and dealership had safeguards for Covid, throughout the dealership; including the showroom, and waiting area, and driveup
Business response:
Thank you for your positive review!
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 7,852 reviews.
When is Crest INFINITI open?
Crest INFINITI is closed now. It will open at 7:00 a.m.