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Cross Creek Hospital Together with Ascension Seton
- Psychiatrists
- Austin, TX
About this business
Location details
8402 Cross Park Dr, Austin, TX, 78754, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
As the mother of a young man needing in-patient care, I had a terrible experience. Our direct admission took 3.5 hours. I took my son brand new clothes still with tags because it had gone from warm weather to freezing weather. He never got them and I have now called 5 times and each person I talked to, from patient advocate to unit nurse to nursing supervisor, apparently brushed me off saying they would go look for the clothes and then never called me back. When my son was discharged, it had to be on a Saturday and there ... read more
Neglect of patients. I personally witnessed a woman with a spider bite have to suffer for multiple days until the moment she collapsed. The nurses didn't help or believe the woman until she fully collapsed. The woman lost bladder control nothing was done. They left her sitting in her urine soaked clothes on the floor of the bathroom, crying, and begging for EMS. Avoid Cross Creek like the plague! Additionally, reverse racism exists, and is present at this facility. The patients shouldn't have to wear ear plugs, but at Cross... read more
I agree with others that I would give one star if possible and that this place is violating several patient rights, breaking laws, and should be shut down. I went completely voluntary and have sought mental health help before that was life-changing for me which is why its so upsetting that this is some peoples first experience seeking help and that they wont do so again because of this hospital. DO NOT GO OR SEND A LOVED ONE HERE. I have a long story regarding my stay here and will be filing a formal complaint against the ho... read more
Someone stated that if there could be a zero star, that would be what I would give this place! When you can't tell the employees from the patients, yes it's that bad, there's a serious problem. They tell me that they gave me all of my stuff, but I've got two tags on my stuff that are still showing up in the hospital-my wallet with all of my IDs, being one of them, but they won't let me in there to find it. Incompetence at its peak! Thank God I have AirTags on my stuff, or they would falsely claim that I was delusional! It's ... read more
Abusive and Neglectful (no star) As background, Christopher was hospitalized following a broken femur and complications related to his mental illness, including a recent suicide attempt. Upon his admission, Stephanie Hernandez, the caseworker, informed us that he would remain in care for approximately 45 days to address both his physical rehabilitation and mental health needs. However, I was recently contacted by Gabriella, another staff member, who stated that Christopher is now scheduled to be released after only a few d... read more
(this is a long review but worth it please read) this place should be shut down and most staff members should be in jail. i went to cross creek a month before i turned 18 the staff members did not care about anyone i was having health issues to the point where my stomach would hurt so bad i could not get up and the nurses would just yell at me to get up and say theyll get me checked later it wasnt till the end of my stay that someone finally came in and checked on me and i was having a health issue with one of my organs when... read more
A Nightmare Disguised as Care If I could give negative stars, I would. My experience here was traumatic, dehumanizing, and inexcusable. What is advertised as a place for healing and help is, in reality, a cold, chaotic, and at times abusive environment. The staff (with a few rare exceptions) were either apathetic, overwhelmed, or outright cruel. I was ignored when I was in distress, talked down to like I was a child, and treated more like a problem than a person. I witnessed other patients being mocked, overmedicated into ... read more
Understandable that there are protocols & limitations to what admin desk operator can do or information they can provide. Over the course of a week however, I have been stuck in a loop of messages going into a void. (Despite being on the "ROI") These operators are simply rude & unable to communicate with even the amount of empathy required to work a fast food counter. I was hung up on, spoken to as though needing information on one's spouse in a mental wing in another city is unreasonable. This has been more than one person... read more
mi experiencia fue horrible, conoci gente muy linda si pero personas que escogen estar ahi porque son personas sin hogar, sin nada fuera de sitio tan feo o personas que están en la carcel que dicen que mejor son los lugares asi pero que puedo decir yo si no fui tratada como una civil que vive una vida normal y comoda, una persona que sufre de depresion cronica que tiene un seguro y un psiquiatra privado y que es VEGANA y este lugar no cuenta con comida adecuada ya que parece una mezcla de comida de escuela y de prision. no t... read more
Frequently asked questions about Cross Creek Hospital Together with Ascension Seton
How is Cross Creek Hospital Together with Ascension Seton rated?
Cross Creek Hospital Together with Ascension Seton has a 2 star rating with 491 reviews.
When is Cross Creek Hospital Together with Ascension Seton open?
Cross Creek Hospital Together with Ascension Seton is open now. It will close tomorrow at 12:00 a.m.