Cross Creek Hospital Together with Ascension Seton

Solange B. 

on Yelp

8 months ago

mi experiencia fue horrible, conoci gente muy linda si pero personas que escogen estar ahi porque son personas sin hogar, sin nada fuera de sitio tan feo o personas que están en la carcel que dicen que mejor son los lugares asi pero que puedo decir yo si no fui tratada como una civil que vive una vida normal y comoda, una persona que sufre de depresion cronica que tiene un seguro y un psiquiatra privado y que es VEGANA y este lugar no cuenta con comida adecuada ya que parece una mezcla de comida de escuela y de prision. no t... read more

Gisele B. 

on Yelp

8 months ago

just got discharged from here today. came in for alcohol detox and a mental health crisis. i waited in admissions for almost 2 hours while actively withdrawing from alcohol. took another 30 minutes to get the appropriate detox meds. they did it right the first day then just started giving them to me "as needed" they are obviously not familiar with alcohol withdrawals as you can have a seizure and die from them. every time i would ask for something as simple as soap, scrubs , or pads, they would say they'd "get back to me " a... read more

katlyn w. 

on Yelp

10 months ago

(i know this is a long review but please read it its worth it) this is the WORST mental facility i have ever been to. i have been to dell a few times and they're amazing there cross creek was a joke the staff does not give a crap about anyone i was there from January 19th-28th 2025 and i had multiple panic attacks while there due to all the fights and screaming i have bad ptsd with fighting but i usually can handle the screaming but fighting is what triggers me the most so i lost my control and broke down the only staff memb... read more

Sean K. 

on Yelp

10 months ago

1. Do not ever consider taking employment here. You will end up locked down in a Psych facility yourself. Lack of intelligence and professionalism is non existent. Unless Ascension wised up and fired them all when they partnered. a. Unethical and Cruel to patients. b. No support-administration is more concerned with what they are going to order for lunch and how they can spend money on themselves instead providing supplies for the floor staff. I would have to use my own money to provide adequate care. c. Crooks-they c... read more

Tallulah F. 

on Yelp

a year ago

This was my second hospitalization and the second worst hospital I went to out of 6 total. I was 14 and was there in 2020. I was in a wheelchair at the time because I had broken my right leg and sprained my left ankle before the hospitalization. Since I had a cast, I couldn't take a shower without something to cover it. I wasn't able to take a shower till the 3rd day because staff ignored me and even when one finally listened, the staff member wrapped my cast in a plastic bag... and used scotch tape to keep it there... as yo... read more

Philip W. 

on Yelp

a year ago

Ok - reviewing while still here with my son. Been sitting here 5 hours inside an intake room. We've seen people for perhaps all of 15 minutes out of that five hours and the intake process isn't anywhere near complete. This is by far the single worst experience I've experienced at any medical facility in my life. If your life depends on it avoid this place at all costs. 

Jeanie G. 

on Yelp

a year ago

if there was a zero star, that's what the hospital would receive. Roach and ant infested I went four days without any hot water so I couldn't shower,paint peeling off the walls, i saw a therapist a total of seven minutes in 10 days no group therapy no outside exercise no nothing, you get three horrible unhealthy meals a day and sleeping and TV that is all they offer. Of course they love to give you medication so you keep quiet. Some people were given enough of whatever to knock them out for over 24 hours and they never left... read more

Delainey J. 

on Yelp

a year ago

I was here as an adolescent in 2019. It was my second out of three psych wards in Texas under age 18. It was better than Georgetown behavioral health for me personally, but not as good as Dell children's inpatient. It was much more lax than it should be; I was left alone with a patient in a Rec room with access to pencils which was very unusual. Like many psych wards, the techs are often rude, unprofessional, and uneducated. One technician told a patient her suicide attempt was fake because she knew how many pills she took (... read more

Cera L. 

on Yelp

a year ago

Cross creek is the worst hospital in the Austin area. I was living in my car minding my own business in Round Rock, TX. I woke up after a rain storm and could not find my car keys again or my only phone. I was parked outside my bank so my car and myself were protected. In the morning when the bank opened EMS showed up. EMS are the only people that cared and were so so kind to give my breakfast bars and a yellow bag of hygine products. The Round rock PD were all men so it made me uncomfortable when they talked about the bruiz... read more