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200 E. Broad Street, Suite 300, Greenville, SC, 29601, United States
Get directionsEverybody has allways bin kind to me there..the one problem im having Suboxone does not seem to be taking away cravings ..i am becoming more and more worried about it..i relapsed a couple months ago after being clean for a year...im just very worried
I had my appointment yesterday and am still waiting for my script to be sent to the pharmacy
Business response:
Thank you for providing your feedback and letting us know about this issue, Dennis. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.
The people at the contact center are always nice, but the fact that there's no way to contact the offices directly is a HUGE pain!! The contact center basically acts like the middle man sending messages back and forth between the patients and the offices and it can cause communication issues at times!! For example, i had to wait for someone to contact me back, and the women at the contact center told me that either she or the office will contact me and i waited over an hour and called back and she asked me if they contacted ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Jessica. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'd be happy to assist you.
Unfortunately there is no therapy and that is not a plus. Also the doctors are not working with me since I started there, knowing that I wanted to one day get off of it. They keep tossing me from one doctor to the other and not understanding that I need to get off of it completely. The only way is cutting me off.When you’re working and you’re raising kids and doing things that you didn’t do as much back then, you have to take your time and hold it because they want you to take a blood test her urine test to make sure you’re ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Heyam. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'd be happy to assist you.
Every month the amount of prescribed medication decreases. At first, it was 30 days; then 28 days; and now it’s at 27 days. A typical prescription is 30 days to allow for “things” that come up that cause patients to have to reschedule to have some leeway - some of us actually have to work for a living. At one point, Crossroads tried to have patients pay for a month (4 weeks), yet only prescribe 3 weeks of medication and then come back after 3 weeks to get a prescription for 1 week, then come back again in one week for the... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Casey. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4426, and we'd be happy to assist you.
Where are the real people that review your facility in Louisville Kentucky is what I want to know the patients that actually have been treated there because I sure didn't have a good experience at crossroads ...thankfully center for behavioral health is taking medicaid now and I know a bunch of your patients are expatience are thankful as well because I'm seeing tons of my old crossroad people at center for behavioral health, how many people have y'all lost since they started taking medicaid? you guys must be doing somethin... read more
Sucked to have to redo all the paperwork but pleased with the service
I had a Tele appointment for 10:05 am on sat no one ever contacted me or open up zoom to let me in on my appointment so I’m not going by to be using crossroads anymore
Business response:
Thank you for providing your feedback and letting us know about this issue, Todd. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.
I've been in quarantine and sick with pneumonia for the last 17 days. And was getting scolded like a child and an attitude about no have a therapy session that week.
Business response:
Thank you for providing your feedback and letting us know about this issue, Bradley. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.
Crossroads Treatment Centers has a 4.5 star rating with 19,217 reviews.
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