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Crown Nissan of Decatur
- Car Dealers
- Decatur, IL
About this business
Location details
165 W Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Appointment to replace headlight went smoothly. The work was done quickly and efficiently. There were no surprises.
Business response:
We sincerely value your feedback about your headlight replacement service. It's wonderful to hear that your scheduled appointment went so well and that our team was able to complete the work both quickly and efficiently. We understand how important it is to have a straightforward experience without any unexpected issues, and we're pleased that we met your expectations. Thank you for choosing Crown Nissan of Decatur for your automotive needs.
They did an oil change and tire rotation. As usual they were quick and efficient. Great service department
Business response:
We are ecstatic to hear about your positive experience with our service department! It's wonderful to know that we provided quick and efficient service for your oil change and tire rotation. Your feedback about our team's consistent performance means a lot to us. We truly appreciate customers like you who recognize our commitment to delivering reliable automotive care. Thank you for taking the time to share your experience with others.
They changed the oil and fuel filter and that's all They didn't take long to do it.
Business response:
We are delighted to hear about your positive experience with our oil and fuel filter service. Thank you for choosing us for your automotive service needs, and we look forward to continuing to provide you with reliable and prompt service in the future.
Joe was extremely helpful, Mike the financial guy took his time to explain everything to me. The entire team was kind and made sure that we all felt welcome and there was no pressure to pick a car.
Business response:
Thank you for the wonderful feedback! We're thrilled that Joe and Mike provided exceptional service and made you feel welcome with our no-pressure approach. Your kind words about our team mean so much to us. Thank you for choosing Crown Nissan of Decatur!
Great service. Always take care of any problems and concerns. Work always done efficiently and on time.
Business response:
We greatly appreciate your wonderful feedback about the exceptional service you received. It means so much to hear that our team consistently addresses your concerns and handles any issues that arise. Your recognition of our efficient work and timely completion truly reflects our commitment to providing reliable automotive care. Thank you for trusting us with your vehicle needs and for taking the time to share your positive experience.
LJ did a great job, I am not sure why it takes so long, that is not really his fault, it just is what it is.
Business response:
We deeply cherish your feedback and are pleased to hear about your positive experience with our team member. It's wonderful that you received great service during your visit. We understand that timing can sometimes be a concern, and we appreciate your patience with our processes. Your recognition of the quality service provided means a lot to us at Crown Nissan. Thank you for taking the time to share your experience with us.
Overall good experience. Helpful, not pushy, understood what I needed Walked in, got a car and walked out... that's all
Business response:
We are absolutely thrilled to hear about your positive experience! It sounds like our team provided exactly the kind of service we strive for - being helpful without being pushy and truly understanding your needs. We're delighted that your visit was so straightforward and efficient, allowing you to find the right car and complete your purchase smoothly. Your feedback means a lot to us and reinforces our commitment to making car buying a pleasant experience for every customer.
Service is polite and seems fine, haven’t really had a problem to address though
Business response:
Thank you for sharing your experience. We are delighted to hear that you found our service team polite and that everything has been running smoothly for you. Your positive feedback about our service quality means a great deal to us. We strive to provide courteous and reliable service to all our customers, and it's wonderful to know we're meeting that goal for you. We hope to continue serving you well whenever you need us.
They always make sure their customers are taken care of. Pleasant van driver! Check all issues that is requested by customer. Only one thing there was discounts on line. I didn’t have card but they could have checked Nissan website. However staff was excellent!
Business response:
We are overjoyed to hear about your positive experience with our team! It's wonderful to know that we consistently ensure our customers feel well taken care of. We're pleased that our van driver provided pleasant service and thoroughly addressed all your requested concerns. We understand your point about the online discounts and appreciate you bringing this to our attention. Your feedback helps us improve our processes to better serve customers like yourself. Despite this minor issue, we're thrilled that you found our staff ... read more
Frequently asked questions about Crown Nissan of Decatur
How is Crown Nissan of Decatur rated?
Crown Nissan of Decatur has a 4.6 star rating with 791 reviews.
When is Crown Nissan of Decatur open?
Crown Nissan of Decatur is closed now. It will open tomorrow at 7:00 a.m.