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Crown Nissan of Decatur
- Car Dealers
- Decatur, IL
About this business
Location details
165 W Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Friendly , prompt and excellent service! I like the ease of scheduling service and the subsequent tracking once my vehicle has been turned over to Crown.
Business response:
We are excited to hear about your wonderful experience with our team! Your comments about receiving friendly and prompt service truly mean a lot to us. We're thrilled that you found our scheduling process convenient and appreciated being able to track your vehicle's progress while it was in our care. We strive to make every interaction smooth and efficient for our customers. Thank you for taking the time to share your positive feedback - it helps us know we're on the right track in providing excellent service to everyone who... read more
Joe did well. He showed us what we were looking for. He then asked what we might be looking for, and there was a car that had not been on the lot yet.
Business response:
We genuinely admire your positive feedback about your experience with us. It's wonderful to hear that our team member performed well and took the time to understand exactly what you were looking for. We're especially pleased that he went the extra step to ask about your additional needs and was able to share information about inventory that might interest you, even when it wasn't yet available on the lot. This kind of attentive service and forward-thinking approach is what we strive for at Crown Toyota. Your satisfaction mea... read more
Excellent service at a timely manner service personnel, listen to me and talk to me instead of at me, which was very much appreciated. Thank you.
Business response:
Thank you for taking the time to share your wonderful feedback about your experience with us. We are thrilled to hear that our service team provided you with outstanding assistance in a prompt fashion. It means so much to us that our personnel took the time to truly listen and engage with you in a respectful, conversational manner rather than simply talking over you. This approach to customer care is something we value deeply, and your recognition of these efforts is incredibly meaningful to our team. We appreciate your busi... read more
RJ-test drive and then helped with figuring out how stuff works. Clayton-sold me the car. Explained everything. Can't say enough about his politeness and professionalism. TJ-went back a week later for a tutoring on how to set more stuff up.
Business response:
We are absolutely thrilled to hear about your positive experience with our team. It sounds like you received excellent support throughout your entire car buying journey, from the initial test drive to learning about all the features. We're pleased that our staff took the time to help you understand how everything works and even provided follow-up assistance when you returned. Your feedback about the politeness and professionalism you experienced means a great deal to us. Thank you for choosing Crown Nissan and for taking the... read more
The staff at Crown Nissan are very knowledgeable about every aspect of the cars they sell. Believe me when I say that I needed all the help I could get regarding the technology in the newer models. TJ was so helpful and made the purchase move smoothly
Business response:
We are thrilled to hear about your positive experience with our knowledgeable team! It's wonderful to know that TJ was able to provide you with comprehensive information about all aspects of our vehicles. We understand that navigating the technology in newer car models can feel overwhelming, and we're so pleased that our team was able to guide you through everything and ensure your purchase process went smoothly. Your feedback about the expertise and helpfulness you received means a great deal to us at Crown Nissan. We truly... read more
Love this dealership. Both sales and service have been very good to us over the years.
Business response:
Thank you for sharing your wonderful feedback about your experience. We are thrilled to hear that you have had such positive interactions with both our sales and service teams throughout the years. Your loyalty and trust mean everything to us, and we truly appreciate customers like you who take the time to recognize the dedication our team puts into providing excellent service. We look forward to continuing to serve you and exceed your expectations for many years to come.
Good selection, knowledge and friendly sale man and finance person,, ease of sale, able to quickly reach a deal.
Business response:
Thank you for sharing your wonderful experience with us. We are thrilled to hear that you found our vehicle selection impressive and that our sales and finance teams provided you with the knowledgeable and friendly service you deserved. It means so much to us that the entire process felt smooth and straightforward, allowing you to reach an agreement quickly. Your satisfaction is our priority, and we truly appreciate you taking the time to share these positive thoughts about your visit.
Courteous and friendly. Great service.and eager to be of help with any of my questions
Business response:
Thank you for your fantastic feedback! We are so happy to hear that you had a great service visit and that our staff was friendly and helpful. We look forward to seeing you next time!
Very professional staff. Friendly mechanics and managers. Explained work being performed. Always take my car to them
Frequently asked questions about Crown Nissan of Decatur
How is Crown Nissan of Decatur rated?
Crown Nissan of Decatur has a 4.6 star rating with 687 reviews.
When is Crown Nissan of Decatur open?
Crown Nissan of Decatur is closed now. It will open at 8:30 a.m.