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Crown Nissan of Decatur
- Car Dealers
- Decatur, IL
About this business
Location details
165 W Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was there to be checked to see if car needed work on a recall and to get oil change. They didn't have it down I was to get oil change as well, but they for me in while I was there
Business response:
Thank you for sharing your positive experience with us at Crown Nissan of Decatur. We understand how important it is to address recall concerns and maintain your vehicle properly with regular oil changes. We appreciate your patience when there was a mix-up with scheduling your oil change, and we're pleased our team was able to accommodate you during your visit. Your flexibility and understanding mean a lot to us, and we're grateful you took the time to share your feedback about how we worked to make things right for you.
Steve does a wonderful job repairing my car. Steve is polite and makes sure the job is done correctly!
Business response:
Thank you for the positive feedback about Steve and our service team! We're thrilled to hear about your excellent repair experience and appreciate you taking the time to share it. We look forward to continuing to serve you at Crown Nissan of Decatur.
The employees were friendly and had me in and out in no time. All problems with my car were taken care of.
Business response:
Thank you for the positive feedback! We're glad our friendly staff efficiently addressed all your vehicle concerns with quick turnaround time. We appreciate you recognizing our quality service at Crown Nissan of Decatur.
Amber coordinated my visit and repair promptly and professionally. She provided explanations to my questions and suggestions on how to proceed.
Business response:
Thank you for your positive feedback! We're delighted that Amber provided prompt, professional service and clear explanations. Your experience means a great deal to us at Crown Nissan of Decatur.
I cannot recommend this service advisor highly enough; they transformed what is typically a routine dealership visit into an experience that felt seamless, efficient, and genuinely enjoyable. Their communication was impeccable, explaining every detail with clarity while keeping me informed at every step as if my vehicle were their top priority. They combined expert knowledge with remarkable warmth and professionalism, treating me less like a customer and more like a valued guest. Simply put, their level of care and excellenc... read more
Business response:
Thank you for this wonderful feedback! We're thrilled that our service team transformed your visit into such a positive experience. It means so much to know our clear communication and attention made you feel valued as a guest. Your recognition reinforces our commitment to maintaining these high standards. We appreciate you taking the time to share this at Crown Nissan of Decatur.
Good took care of problem, Left my Umbrella there. Thanks for all the Help salesman forgot to fill up Fuel Tank.
Business response:
Thank you for your feedback, wmveal! We're glad we could take care of your issue. We apologize for the oversights with your umbrella and the fuel tank not being filled. These details matter to us, and we appreciate your patience. Your satisfaction is important to Crown Nissan of Decatur.
Professional quality friendly service. Flexible and nice relaxing waiting area. Great communication and fair value
Business response:
Thank you for your wonderful review! We're thrilled you had a great experience with our professional service team and comfortable waiting area. Your feedback about our communication and fair value means so much to us. We appreciate you choosing Crown Nissan of Decatur!
The service advisors are amazing. The mechanics are amazing. Everybody is so warm and welcoming, and extremely attentive to fix the problem as quick as possible.
Business response:
Thanks for sharing your wonderful experience! We're thrilled to hear that our service team made such a positive impression on you. Your recognition of both our service advisors and technicians truly brightens our day. We're grateful you took the time to share your kind words about how our team worked quickly to resolve your needs while maintaining that warm, personal touch we strive for.
Courteous very detailed and honest My vehicle was a older vehicle but yet I was treated as if it came off the showcase floor
Business response:
Thank you for your wonderful feedback! We're thrilled you experienced our courteous and detailed service. We believe every customer deserves exceptional treatment regardless of their vehicle's age. Your recognition of our honest approach truly means a lot to our team. Thank you for choosing Crown Nissan of Decatur!
Frequently asked questions about Crown Nissan of Decatur
How is Crown Nissan of Decatur rated?
Crown Nissan of Decatur has a 4.6 star rating with 914 reviews.
When is Crown Nissan of Decatur open?
Crown Nissan of Decatur is open now. It will close at 6:00 p.m.