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Crown Nissan of Decatur
- Car Dealers
- Decatur, IL
About this business
Location details
165 W Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything was great and went smoothly. Customer service was great and they went out of their way to help you. Only thing that didn’t make sense is my SUV didn’t come with car mats and a liner for the trunk and it was a platinum edition. All the other Rogues came with floor mats and a liner for the trunk. The car salesman did get me car mats to fit inside the SUV but they were not the ones that fit my vehicle. I was thankful he went out of his way to do this but it did not make sense why they wouldn’t just order them for my ... read more
Business response:
Thank you for your wonderful feedback about your experience at Crown Nissan of Decatur. We're thrilled that everything went smoothly and you were pleased with our customer service. We understand your concern about the missing floor mats and trunk liner for your Platinum edition Rogue. While we appreciate our sales team provided alternative mats, we recognize that having the proper accessories for your specific vehicle would have been ideal. Your feedback helps us identify areas where we can better serve our customers. We tru... read more
Friendly Told me what was done and what will be needed done before long before too long
Business response:
We are glad to hear about your positive experience with our team. It's wonderful to know that our staff provided you with friendly service and took the time to clearly explain what work was completed on your vehicle. We truly value when our team communicates effectively about upcoming maintenance needs, as this helps our customers plan ahead. Your feedback about the helpful and transparent service you received means a great deal to us at Crown Nissan of Decatur. We appreciate you taking the time to share your experience and ... read more
I got a fan deal. Donavan helped me transfer things to the new car and even plugged in my AllState device.
Business response:
We are thrilled to hear about your fantastic experience with us! It sounds like you received an excellent deal and had wonderful service throughout your visit. We're so pleased that our team member went above and beyond to help transfer your belongings to your new vehicle and took care of setting up your device for you. These thoughtful touches make all the difference, and we're delighted that your experience at Crown Nissan of Decatur exceeded your expectations. Thank you for choosing us for your automotive needs!
No comment ,It depends on how early you get there for your appointment.Sometimes the wait is bit long
Business response:
We sincerely value your 5-star rating and understand that timing can make a difference in your service experience. Your observation about arrival times and appointment scheduling is helpful feedback. We recognize that wait times can vary depending on when you arrive, and we strive to manage our service flow efficiently. Crown Nissan of Decatur appreciates customers like you who take the time to share their insights, as it helps us continue improving our service process for everyone.
It went good for the most part. Taking delivery of the vehicle 6 minutes after close seemed to be an issue with this dealership. Had to transfer stuff from cars in the rain with kids all the doors to the building were locked. The salesman was there but he could not get in the building at all also to even get a pen so we could sign over our trade in car title. Did speak with the sales manager the next morning and he made it right offering an extra oil change and gas fill up upon both oil changes. LJ was very good with people ... read more
Business response:
We appreciate you sharing feedback regarding your delivery experience and the circumstances surrounding the vehicle transfer process. Our team aims to provide a smooth and accommodating handoff experience for every customer, including clear coordination during timing-sensitive deliveries. We are pleased to hear follow-up support and communication helped address remaining concerns after the visit. Please reach out to Ryan Grinestaff at Rgrinestaff@crownnissandecatur.com.
It is an outstanding place to purchase a vehicle. Friendly. Very personable. Always very accommodating.
Business response:
Thank you for your wonderful feedback! We're thrilled you found our team friendly and accommodating. Your kind words about your vehicle purchase experience mean a lot to us. We appreciate you choosing Crown Nissan of Decatur!
Great customer service and professionalism. Cory was a pleasure to work with, we'll be back
Business response:
We are overjoyed to hear about your wonderful experience with our team. It means so much to us that you felt the service you received was both excellent and handled with such care. We're thrilled that Cory made such a positive impression and that working together was such a pleasant experience for you. Your kind words about the professionalism you encountered truly brighten our day. We look forward to welcoming you back to Crown Nissan of Decatur and continuing to provide you with the outstanding service you deserve.
Everyone is very kind and helpful and they work hard to get your appointment set as soon as possible. We were very pleased with the whole experience.
Business response:
Thank you for your wonderful feedback! We're thrilled that our team was kind and helpful, and that we could schedule your appointment quickly. Your positive experience means a lot to us and motivates us to continue providing excellent service.
Employee was courteous and polite. Facility was clean. Service was quick! Easy to schedule service.
Business response:
Thank you for the positive feedback! We're thrilled you found our staff courteous, our facility clean, and our service quick and easy to schedule. We appreciate you taking the time to share your experience and look forward to serving you again.
Frequently asked questions about Crown Nissan of Decatur
How is Crown Nissan of Decatur rated?
Crown Nissan of Decatur has a 4.6 star rating with 949 reviews.
When is Crown Nissan of Decatur open?
Crown Nissan of Decatur is closed now. It will open tomorrow at 7:00 a.m.