Crystal Cove Care Center

Jeff R. 

on Yelp

2 years ago

Two stars is objectively what this place should get - "could've been better", which is a very fair statement. Positives - the PT and nursing staff are pretty good. The rest of the staff are a mixed bag - some are very good and you can tell they truly care for their patients. Others not so much. One of the biggest issues is simply they are short staffed - I understand this is a large facility, but when a patient rings the call button, it shouldn't take 10-20 minutes for one of the staff to even just pop their head in to f... read more

Cathy S. 

on Yelp

2 years ago

Not recommended!! If you want your loved one to stay in bed all day this is the place. Takes asking multiple people multiple times to get any assistance. The physical therapists are good, but occupational therapy is non-existant. All they did was dress my Mom and charge Medicare for it. Nursing staff is few and far between. Patients loved one call 911 themselves because on-site staff is so ill equipped to deal with emergencies. You need to be there all day every day to ensure your family member is being cared for properly.... read more

Velta M. 

on Yelp

2 years ago

Zero stars. If you loved your family, don't send them here. I regret it. Wish I could give zero stars. First off my family stayed with my grandmother round the clock, and it's a good thing. Because I had to beg staff to turn her over in bed, change her diaper and do other BASIC care needs. Staff was more interested in avoiding her, talking to each-other and constantly made me feel as though we were a burden. Especially Tobias (I believe that's how you spell his name.) To make matters even worse, my lovely grandmother r... read more

Ellie S. 

on Yelp

2 years ago

I will start by saying the receptionist was so sweet and a few of the caregivers. My Grandmother was admitted here after a urine infection and ended up not being able to walk anymore. As a care center I was shocked when I would visit her seeing her health decline, when there job is to rehab her back to health, it was the opposite and horrifying to see her look so sickly. She lost so much weight. Was weak and couldn't even talk!she stopped being able to walk. She started losing her energy. And I heard them (don't remember the... read more

Jaeanne K. 

on Yelp

2 years ago

All were below expectations. The nurses were great, but the women workers were very uncaring and unprofessional. my mom asked for help and the worker said she was too busy. when my mom said she had to make a BM the women said well too bad. They were all too busy gossiping in Spanish and totally ignored patients. Very disturbing. I will never recommend CCRC. 

Rick M. 

on Yelp

2 years ago

My dad went here for routine rehab care. He got bedsores and covid. Although the staff is very nice the care is lacking. My father passed away. 

Casey H. 

on Yelp

2 years ago

Under staffed. Residents asked to use the restroom and they tell them that they're too busy. They are not too busy as we followed them around. They were not too busy to take residence to the restroom. One of the residents say she's lucky if she gets to go twice a day or they get threatened that they're going to put a catheter in them. Not cool. 

S G. 

on Yelp

3 years ago

Crystal Cove has good daytime help but come evening service is quite poor. Patients ring their call button in the evening and no one ever shows. Do yourself a favor. Send your loved ones out locally for physical and occupational therapy or bring in therapy into your home. In doing so they can heal in familiar surroundings with family who can see to their needs rather than having to wait all night for someone to come in when they feel like it. 

S. P. 

on Yelp

3 years ago

Crystal Cove has good daytime help but come evening service is quite poor. Patients ring their call button in the evening and no one ever shows. Do yourself a favor. Send your loved ones out locally for physical and occupational therapy or bring in therapy into your home. In doing so they can heal in familiar surroundings with family who can see to their needs rather than having to wait all night for someone to come in when they feel like it.