Crystal Cove Care Center

Kathleen N. 

on Yelp

4 years ago

i was transferred to this care center for rehab after my femur surgery. The center does not have enough nursing personnel for 3 shifts, the food is awful, not edible, even caused some residents diarrhea, unfortunately I was one of the victims, some CNAs (certified nurse assistant) are helpful and have done the best to provide their service, some are terrible, they shouldn't be in this field. The center has gone 3 times COVID 19 attacked, very obviously this care center didn't comply the SOP to prevent Covid 19 breaking out... read more

Wendy B. 

on Yelp

4 years ago

Neglect..overcrowded..over medication..low staff ratio.. terrible care..no compassion. 

Jackie B. 

on Yelp

4 years ago

Horrible place, poor staff and the physician was arrogant and didn't care about patients. 

E O. 

on Yelp

4 years ago

When my mother was brought from Hoag after neurosurgery to remove a cancer tumor, the receptionist informed him a cloth mask is not acceptable and he needed to wear a blue disposable mask.and visiting hours are from 9. We arrived at 9 the next day and found out a blue mask is not acceptable. We need a 95 mask and a face shield. We left and ran around to find face shields. Upon arriving, they now informed us only one visitor at a time only. My mother is near deaf and needs hearing aids. She had both in her ears when she arri... read more

Robert M. 

on Yelp

4 years ago

Run, don't walk away from this place! We had to put my 96 year old mother here in January 2021after having emergency surgery. We had no choice since most convalescence homes were not taking anyone new due to COVID. She was there 6 weeks. Since she was brought directly from the hospital we were not allowed to see her and the only clothes she had was the gown from the hospital. My wife bought new clothes for her, nightgowns, bathrobes and undergarments. The whole 6 six we never saw her and was only had a telephone conversation... read more

Bonnie B. 

on Yelp

5 years ago

I regret choosing this facility for my 96 year old , WWII veteran Father. He was More than just a treasure to me and my family . He was a valuable resource to many people that loved him and was still sharing his experiences as a World War III pilot that airlifted hundreds of refugees out of harms way in the South Pacific. My Dad had a stroke and came here for a couple more weeks of physical therapy And speech therapy. The highly trained physical therapy department and the speech department were excellent , but they only ma... read more

Vanessa L. 

on Yelp

5 years ago

My mom was in Hoag Hospital and they recommended three different facilities. The only reason we chose Crystal Cove Care Center was because it was close to the hospital and my brother's house. They asked me to pack a suitcase for my mom with comfortable clothes since she was going to be doing rehab, pj's and personal items that she needed. Come to find out after I picked her up from being there for three weeks, she was never able to wear her own pj's (they had her in a hospital gown the entire time) and they made her wear ... read more

Maryam B. 

on Yelp

5 years ago

Let me start by saying I'm a SICU registered nurse at Cedars Sinai in LA. Feel free to look up my name, it's a matter of public records! My grandmother was transferred here from Hoag after an ORIF surgery to fix her broken ankle. They had a Covid outbreak two weeks ago, my grandmother was negative when she left the hospital and was one of the many patients who got infected at this rehab. They have lost her clothing while moving her to an isolation room. Doctor Ianculescu has not rounded on her for days, per staff "she's ou... read more

kristi c. 

on Yelp

5 years ago

My 81 father who has stage 3 cancer, pneumonia, sepsis and a list of other aliments had a horrific experience at this skilled nursing center. Less than 24 hours after his admission, I pulled him and placed him in another facility near by. My father was being picked up by 6pm to be personally transported, but they decided that a gravely ill patient should be dumped in their lobby like a piece of trash to wait for his family to get there. Their complete lack of care and compassion is beyond comprehension. Earlier that eveni... read more