Crystal Cove Care Center

Jeffrey L. 

on Yelp

12 years ago

I would like to provide some feedback on the Crystal Cove Care Center for those who have to make the difficult decision to seek housing for a loved one requiring such a level of care. I placed my mom in Crystal Cove about a year and a half ago. I had evaluated several facilities and my mom's doctor felt Crystal Cove was the best. I toured the facility and was very impressed with the size and the layout. Overall, Crystal Cove is smaller than many facilities. They only take a small number of long term care patients whi... read more

Teresa H. 

on Yelp

12 years ago

Hi my mom was there for about 6 weeks, great staff, the nurses were nice and caring, physical therapy was very good, the place is clean and the staff was very informative with the family whenever we had questions. Quality people!! 

J B. 

on Yelp

12 years ago

Crystal Cove is a lovely, clean, facility that my grandmother stayed in last month. There were big, well decorated rooms that had a lot of space for your equipment and visitors. The customer service was wonderful, the physical therapists were great, her medicines were on time, and the CNAs that were assisting her with showering / activities of daily living were very professional and provided quality service and assistance. They planned a lot of nice activities for the residents, including a Cinco de Mayo party, and from my... read more

Tracy G. 

on Yelp

2 days ago

I have mixed feelings about this place. There are some things they do very well. The best shifts are Days and Swings. However Graveyard is absolutely terrible. My short stint there could have been so much better. I was there for rehab after knee replacement surgery. Graveyard made me anxious and intimidated. I was in a vulnerable place and just tried to ride it out. One final incident was enough for me to speak out. I was told from the get go that Graves had their own program and it was insinuated that I should comply. Why w... read more

Jake M. 

on Yelp

7 months ago

Absolutely horrible care, my 90 year old grandpa is horribly sick and we transferred him into the nursing facility after being sick in the hospital for five days. No one was helpful. After being asked if they would help him go to the bathroom, they stated that a nurse would come by after their shift to check on him (their shift ends after 8 hours). It is egregious that he would be treated like this by NURSING PROFESSIONALS. He is unable to do anything on his own and it got so bad that our family decided to TAKE HIM HOME, in... read more

Karen C. 

on Yelp

8 months ago

Took my mother there for rehab after hospital stay. Because they didn't answer call lights, they put a diaper on her and changed her when they had time. She came home incontinent and weaker than in the acute hospital. Terrible care. I guess they are all like that. 

Scott A. 

on Yelp

a year ago

Matt is excellent! Nursing station is terrible Dr Truong is RUDE and condescending wouldn't even take a phone call to patients took me 10 hours to get a cough drop. Not a place to get better out of sight out of mine! 

Gloria G. 

on Yelp

a year ago

Do not send your family member to this place. They served hardened plastic like food to my Dad. It did not even look like food but pretend plastic food. The spaghetti was hardened and not even edible, you could pick it up with a fork and it was like cement hardened. My dad was dying from stage 4 cancer and was going there for physical therapy for his hip surgery since cancer ate his hip away. He wanted to be able to take care of my mom before he died. I cried to see him there and not have any real help at all. My older siste... read more

Jeff R. 

on Yelp

2 years ago

Two stars is objectively what this place should get - "could've been better", which is a very fair statement. Positives - the PT and nursing staff are pretty good. The rest of the staff are a mixed bag - some are very good and you can tell they truly care for their patients. Others not so much. One of the biggest issues is simply they are short staffed - I understand this is a large facility, but when a patient rings the call button, it shouldn't take 10-20 minutes for one of the staff to even just pop their head in to f... read more