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DaBella
- Contractors
- Hillsboro, OR
About this business
Location details
3495 NE Aloclek Dr, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I obtained a roof estimate from DaBella a couple of years ago and declined it's bid. Since then I have received countless calls, letters, knocks on my door and flyers hung on my house pleading my business. It is constant! I have requested repeatedly DaBella stop contacting me because there is no possibility I would ever do business with this company. A few weeks ago I warned that another contact from them will result in my filing a complaint. Yesterday I found a large 17"x7" bright flyer hanging on my front door. What ... read more
Business response:
Dear, We follow specific Federal Do Not Call guidelines and will not call anyone on that list. You had requested we not call you anymore regarding our promotions and we gladly accepted your request. The last call made to you was April 27, 2015. As a professional family company we take customer service very seriously, along with the laws we must abide by. Our door hanger policy is very similar. We do not place door hangers on any home that has a “No Soliciting” sign. There is no way we would have known that was your home. Doo... read more
Business response:
Hi [Member Name Removed], Thank you for taking our call, as we wanted to address any and all of your concerns from your free roofing estimate. As a company we pride ourselves on great customer service and professionalism. We are addressing this issue with our representative, as it is never our intent to be high pressure. We want all of our customers to have a great experience and the opportunity to learn more about our company, the differences we provide, along with the top quality American made products we have to offer. Ad... read more
If you like dealing with hard selling salespeople and want to pay way too much for your roof - this company would work for you. The salesperson took 3 1/2 hours of hard sell before we could finally get finished with the appointment. His first number was almost $30,000 (we have a 1500 sq ft, single story ranch on a central hall) not complicated. After 3 1/2 hours of bad mouthing the competition, they left a number of $21,000 and still wanted us to contact them so they could have a chance to meet a competitors price (meaning t... read more
Business response:
Dear [member name removed], We reached out to you by phone as we take all customer feedback very seriously and hope to resolve any concerns you have but we have not heard back from you. You can always reach our Customer Service department at 503-641-7676. We do our best to inform our customers fully of the products we install and the differences we offer, sometimes including comparison to other companies. We do carry a higher grade of product then most home remodeling companies which can make our prices a little higher. Howe... read more
RJ Melendez waspunctual for the appointment andbrought his demo products with him.A friendjust happened to come by that dayshortly after RJ arrived, so she heard everything I did.I confess I can bea skeptic and I am hard wired to ask questions -- LOTS of questions, blunt questions! RJ was a trooper through it all. He said he could check the moisture behindmy siding, andmy reply was,"That's great, but how will I know the reading actually came from my home and it's not just a number you enter on your meter?"He showed me the ga... read more
Business response:
Dear Members, We have reached out to this customer in regards to her concern. We take each and every one of our reviews very seriously, as taking care of our customers is our number one priority. This customer did not reach out to us to resolve her issue prior to her review. We have called this member and she said that she has taken care of this issue. We are happy to hear that her concern was resolved and are sorry that we were not given the opportunity to assist her. We hope that she is enjoying her roof, and that if she h... read more
After seeing all the positive ratings on Angie's List, I bought Angie's List "Big Deal" of $200 for $500 "Credit Towards Any Roofing Project" thru DaBella. It took 3 days for them to respond. When James did call he said "they only do tear off and redo for new roofs" or new roofs, no repairs or moss removal. Interesting...why would you even have a $200 for $500 "coupon". I guess I should have asked for a new $500 roof. I called Angie's List, they were great, saying they would put the $200 back on my card and have their pe... read more
Business response:
Dear Members, We spoke to this member and let her know that we are sorry for the confusion but we do not do any repairs. Some customers do not have any money to put down on a project so the lower amount deals help them and they are able to purchase the deal. We reached out to this member and explained that we do not do repairs or moss cleanings and she was very happy that we called her. She has said that she was satisfied with our call and we also added to our business description that we do not do repairs or moss cleanings.... read more
ROOF ESTIMATE ONLY: DaBella seems to sell and install top quality products for roofs. A co-worker of mine said they do a top notch install. I was very disappointed to hear their salesmen work on commission and I was pressured by Jeff to buy their services the same day he gave me an estimate. He used some mental methods to make me feel bad that I did not purchase is sale that day. I felt like I was talking to a car salesman pressuring me to buy their services. I was disappointed in how Jeff acted during his sales pitch. The... read more
I tried to set up an appointment for a quote on a roofing job. I had to repeat my personal information multiple times to the company representative, who obviously was not listening carefully. While my schedule is flexible and my spouse's is not, I tried to set up an appointment for the onsite rep to come give me a quote for their services. The phone rep would not do this without a guarantee that my spouse would be present. I told them if they were interested in my business, they would be flexible about this. The rep would no... read more
Business response:
Dear Member, We are sorry to hear that the experience you had was not what you expected. We do believe in offering our customers the highest quality and the best looking products on the market. With all of the shingle styles and choices that we offer we find that usually both homeowners will want to be included in the decision making process. Not just for the price but for the large selection of styles in shingles and color choices. We are sorry that we could not work with you on this project. If you change your mind, please... read more
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.3 star rating with 5,024 reviews.
When is DaBella open?
DaBella is closed now. It will open tomorrow at 8:00 a.m.