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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I gave David’s bridal another try, that’s where I mess up at. I went to the one in Knoxville in hopes to find a wedding dress. From the start it was good. I finally thought yes I will finally find the one. After searching and trying I find the one. Which I was told when ordering it, the dress will be brand new and it will take two months or so. I order this beginning of January, two weeks later my dress came in to my surprise. Went to go pick it up. Look at it and could tell right away it wasn’t new. But I was told not to wo... read more
Business response:
Hello Brittney, we are so sorry to hear of the condition in which your item arrived to you. So that we can look into this further for you, please email us at DBCares@dbi.com (Attn:Knoxville) with all details. Best, BrittianyB.
The sales team was great, it was a pleasant experience. The alterations team was the complete opposite. I have tried to give Grace over this last year with the pandemic and the craziness of the world, however the alterations department was insanely overpriced and rushed my dress before they closed for Covid (2 weeks from the time I got it fitted). I picked it up curbside pickup and immediately called when I got home to let them know the dress didn’t fit and was so inappropriate in the chest area that I could absolutely not w... read more
BUYER BEWARE!! I purchased a bridesmaid dress that I was told would be returnable without alterations. Sounds reasonable. I came in to have alterations done but DID NOT PAY FOR THEM. This means the alterations wouldn’t be done until I paid for them. I get a call about a month later (MID LOCKDOWN) saying my alterations had been done and I could come pick up the dress. The wedding was cancelled, alterations done without my consent and now I’m stuck with a dress that I can’t return for their mistake. Manager was entirely UNSYM... read more
Business response:
Hello Kelly, we would like to apologize on behalf of David’s Bridal for the service you received in our Littleton store. Your experience does not reflect what we as a company strive to achieve for our guests. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. Please email us at dbcares@dbi.com (Subject: Attn. Jessica H) to discuss further. Best wishes, Jessica H.
My fiancé used David’s Bridal in OkC to find her wedding dress. The experience has been nothing but awful. First, during the appointment with her bridesmaids, they kept calling her by the wrong name. Second, they sent the wrong size in her dress and she had to find a new one. They did help her and she found a better one Which was great. However, she was scheduled to get the dress altered on the 31st of January and a lady calls them asking to reschedule. Mind you we live an hour and a half away and the after we said no, the... read more
Business response:
Hello Chad, we would like to apologize for any frustrations that we may have caused you and your fiancé. We would like to look further into her situation to improve her time with us. Please have her email us at Dbcares@dbi.com (Attn. location), so that we can gather more information and further assist. DBI
Worst customer service ever. Employee ordered wrong bridesmaids dress and it was shipped to my house. I do not live close to this store and was told nothing could be done unless I come in person!I could not ship them the wrong f ing dress they ordered, that I paid for. I asked if there was any way they could grant a small percentage off dress for the inconveniences they have caused and there was no response. Will never purchase from that wedding factory again,I sure hope they treat the bride's better!!!
Business response:
Hello Melanie. We cannot apologize enough for the experience that you've had with us. We want to make sure that you are properly assisted and invite you to email us at DBcares@dbi.com (Attn. Wilkes Barre) with more details. Thank you, Ellice J.
Horrible customer service. The girl who helped us didn’t bring the dresses the bride wanted to see and asked to see. She didn’t keep the brides budget in mind and brought dresses way over budget. She wasn’t very friendly. Seemed as if she didn’t enjoy her job really. We left the Dallas store and made an appointment later that day at the Frisco store where the bride purchased the dress she LOVED (in her budget) and bridesmaids dresses. Should’ve listened and been nice Dallas Store. Love you #CollinCounty!
Business response:
Hi JayKay, we are sorry that your visit with the North Dallas team did not meet your expectations. At David’s Bridal we are committed to offering quality service to all of our guests and it hurts us when we hear that we did not accomplish that. We appreciate your feedback and will share it with our management team so that we can grow from this experience. Thank you, DBI.
I've been in this store twice in the same week and BOTH times the customer service was terrible!! Don't waste your time at this store!
Business response:
Hello Kristan, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. Please contact us at dbcares@dbi.com (Subject Attn: City/Store Location) Thank you. DBI.
Honestly, I was set to buy my dress here. I had it picked out, was about to drop $1200, but after the horrible experience I had, I will definitely not be purchasing. I was rushed through my appointment, and encouraged to buy a dress I was NOT sure about because it was the end of my appointment, and despite asking if they had the specific dresses I wanted to try on (multiple times), I was told they didn’t have them to try on, probably because it was 11:59 and the next set of appointments were coming in. So after being in tear... read more
Business response:
Hello Maeghan, we cannot apologize enough for the negative experience you had from our team. We always want to create memorable uplifting experience for all our guest and we are sorry that was not your experience today. Our team will be reaching out to the appropriate parties to address the nature of your store experience. However, we would love the opportunity to speak with you further to discuss your experience and restore your faith with our team. If you would like to discuss any issues further, please email us at dbcares... read more
DONT EVER SHOP AT THIS STORE. ELAINE ORDER MY BRIDESMAIDS THE WRONG DRESSES, AND THE ONLY WAY I KNEW WAS BECAUSE OF THE PRICE AFTERWARDS. CALLED OFFICE TO GET MONEY REFUNDED AND DRESSES REORDERED AND THEY WERE NO HELP, AND THE CORPORATE OFFICE WAS NO HELP EITHER. THEIR "SUPERVISORS" WORK ONLY 9 TO 5. SAME AS MOST AMERICANS!!! PLUS WHILE WE WERE THERE ELAINE WALKED AWAY FROM US TO ASSIST ANOTHER PERSON THAT HAD AN ASSOCIATE WITH THEM WHILE LOOKING FOR SHOES. YOU ARE BETTER ORDERING ONLINE!! ATLEAST YOU WILL GET THE RIGHT ITEM... read more
Business response:
Hello Vanessa. We are upset to see that you did not have a better time with us and would like to apologize for the confusion. So that we can look into this matter for you, please email us at DBcares@dbi.com (Attn. Wilkes Barre) with more information. Thank you, Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,037,477 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.