This profile has been claimed by the business owner or representative.
David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I was not impressed by my recent visit to David's Bridal. This was my first time trying on wedding dresses and our consultant was rather impatient and rude. When we first arrived she was still helping another client, which is understandable, but it was evident that she was over booked or had to maintain too many clients that day as she muttered, "I must be taking all the brides today", when she was called to the front to assist. When my family members and I discussed whether we wanted a belt, or slip for the dress, she grew ... read more
Business response:
Hello Hannah, we are sorry that you did not receive more assistance. While it is customary for our stylist to assist more than one customer at a time, we want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: BrittianyB.) Thank you, BrittianyB.
Frustrating that they are not working well with COVID situations.. I’m stuck with a dress that I won’t use and my only option is in store credit. It’s ridiculous that a company this large cannot make adjustments to their return policy during a global pandemic. Definitely will be shopping SMALL stores in the future.
Business response:
Hello Michaela, we are saddened to see that you were not happy with our company polices. At David's Bridal we are always looking for ways to better our customer experience and will be sure to forward your feedback to the appropriate teams. Thank you, DBI.
Very disappointed in this store! Went to buy a bridesmaid dress. Gave me a dress that was to small. Wouldn’t let me try on a size to see what fit told me they could just measure me instead. I tried to be persistent that I wanted to try a dress on they still wouldn’t let me. Dress is here now. Probably 5 sizes to big, and told me alterations would cost over $400, for a simple $130 dress. On top of this, they misplaced the bride’s head band after they told her to leave everything all together in the bag while they pre... read more
Business response:
Hello Hannah, we are so sorry to hear of you and the brides experience. So that we can look into this further for you both and better assist, please email us at DBCares@dbi.com (Attn:Wilmington) with all details. Best, BrittianyB.
PLEASE READ THIS!! DB has the WORST return policy EVER! Let me tell you why. I ordered a (regular) dress in the store in September. It came to the store in November. They advertise 1 week return - ok - that sucks on its own, but ok. So, I came back to return the dress one day after I picked it up and was told that it was after the 1 week BECAUSE THE ONE WEEK RETURN STARTS THE DAY YOU PURCHASE IT - NOT THE DAY YOU GET IT!! And, there's more! So, no money back but you can exchange it - and you have 60 days to exchange, BUUTTT... read more
Business response:
Hello Judy, We sincerely apologize that you are unhappy with our policy regarding returns. While we may not be able to allow the return, your store management team will be able to work with you to provide alternative solutions. If you have any additional concerns, please let us know at DBcares@dbi.com. Best, DBI.
I made an appointment and the whole time all I heard was "we need to hurry we are limited on time". The carpet was dirty and gross with stains. the dresses were so worn, they all looked dirty, zippers were broken on the dresses. I wouldn't recommend anyone going to this place. I ended up going to Atlas without an appointment. Where I was treated like a queen. They had a huge selection, unlike Davids! They were clean and you are treated so special. I could only imagine how much more special id feel if I made an appoint... read more
Business response:
Hello Kimmy Ann, We are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. We are truly happy that you found your dream dress and would love to have a second chance to restore your faith in our brand. Please allow us to assist with any accessories or bridal party attire. Please contact us to discuss your experie... read more
Disappointed with my experience here.... Thankful I brought a friend to help me as there was never anyone around to assist. I made an appointment to reserve my spot, however I’m guessing they were very short staffed? And my consultant was busy elsewhere?? The entire time. I felt rushed, when my consultant was l able to assist me, I was told there was a limit and I could not try on any more dresses (I had not seen that in the terms before hand and was greatly saddened) I had tried on four dresses . Covid is awful enough Not ... read more
Business response:
Hello Suzie Q, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com. Best, DBI
Service was poor, top of only 5 dresses Wasn’t asked if we wanted/ needed accessories. We drove more than hour to be very disappointed. The 5 dress thing is horrible. I did the work for your employee... I won’t be returning.
Business response:
Hello Michele, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. We would love another chance to restore your faith in our brand, please email us at dbcares@dbi.com. We can schedule a second appointment at the same store or if you would like to try a different store we can assist as well. Best DBI
I've been to David's twice now. 1st time was great and fun. 2nd I drove 2 hours away go get alterations and the women got up in my face and said im not touching the dress till its fully paid. Even the girl helping my bridesmaid with her dress said "I didn't even know that because I have mine on lay away too!" on top of that, the girl assisting us kinda got mad at my friend for not putting her mask on when trying the dress on. Also I had to change my wedding because of our Governor's orders and they refused to let my brid... read more
Business response:
Hello Destany, we are sorry that you did not receive more assistance. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Best Wishes, BrittianyB.
Booked the appointment and they have you make a Pinterest for ideas! Made one and I get to my appointment and I had to pick out and find all of my own dresses mind you nothing is organized. What is the point of doing the Pinterest? What is the point of having a stylist? What was the point? You think once you have a dress they would want to put a veil on you and make your vision come to life. Nope didn’t even see any veils! Worst experience and a waste of my time.
Business response:
Hello Julia, We are sorry to hear that your appointment lacked interaction with our staff. We encourage our staff to engage the guest's interest and work with them to find the best style. We want our team to be committed to providing a memorable experience. We would love to have you back to provide you with a much more personal experience, where our staff will be more hands on. If you would like to do so, please email us at Dbcares@dbi.com (attn:Steven E) so we can set up a comeback appointment for you. Thank you, Steven
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,037,477 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.