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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Not everyone is welcome here.
Business response:
Hello Sarah. We are disappointed to see that you did not have a better time with us and are truly sorry. We would like to hear more about your visit and invite you to email us at Dbcares@dbi.com (Attn.Danbury) with more details. Your feedback helps us improve. Thank you, Ellice J.
Customer service was horrible!! Not a good selection of dresses, DIRTY!!!
Business response:
Hello Donna, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. Please contact us at dbcares@dbi.com (Subject Attn: Steven E.) to return. Thank you, DBI
David's bridal were crap for us. They were great until I choose the dress, after that my 2nd appointment they just showed me where the dress was and didn't even bother helping try it on. They also made me pay $99 for a corroset which I didn't need as it was already in the dress but I didn't know that, a hair price which they popped in my hair while trying the dress on ( I didn't even know I bought it) and also a veil which was $150. They litteraly assume that whatever they put on you, that your going to buy it and they don't... read more
Business response:
Hello Adrianna, we would like to apologize for any frustrations that we may have caused you. We would like to look further into your concerns, please email us at Dbcares@dbi.com (Attn: location), so that we can gather more information and further assist you. Thank you, DBI.
I am still waiting a refund for 5 weeks now. I have been getting the run around from the local Augusta store. I’ve been told that an email was sent on my behalf that was 4 days ago . It took 11 seconds to pay for my gown and 38 days so far since I returned it still nothing !!
Business response:
Hello, we are so sorry to hear this. If additional assistance is needed, please email us at DBcares@dbi.com (Attn:Augusta) with all details. Best, BrittianyB.
I personally purchased my wedding dress here two years ago. Now, my best friend, her family, and I went to purchase her wedding dress there two weeks ago... but her experience was far from mine 2 years ago... Let’s just say, our experience anything but enjoyable. We were greeted by the receptionist, who very courtly informed my best friend that she did not confirm her appt. (Which okay, our fault. Sorry it was an accident; but if she would have taken a nicer tone- things would have gone better.) Next; she says it’s fine we... read more
Business response:
Hello Gracie, we want our team to be accommodating and listen to the wants of our guests and we are deeply sorry for falling short of that. Our team will be reaching out to the appropriate parties in regards to your feedback to assist with training opportunities for the staff as we would never want a bride to leave with this experience. DBI.
My three bridesmaids got dresses here. Because of Covid, only two could go in at a time and one had to go in alone. The woman helping us was rude and acted like she didn't want to be there. On top of that, they messed up all three dresses. They sent one to the wrong address. They ordered another bridesmaid the completely wrong dress. On the final dress, the zipper is sewn diagonally and the dress doesn't zip right. Will never use David's Bridal again.
Business response:
Hello Shelby, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. Please contact us at dbcares@dbi.com (Subject Attn. City/Store Location) Thank you. DBI.
They canceled my lay away 3 weeks after I made a payment. Why wasn’t I told that day I needed to pay it off?? Read your receipt!!!!! I was not told at anytime of the lay away time line. And they kept 10% of my dress price.
Business response:
Hello Beth, we apologize for the frustrations that we may have caused. We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Thank you, Steven E
I just want to say I have never been so upset at anyone or anything like I am with this establishment. What was supposed to be the happiest day of my life almost turned into my worst nightmare. I bought a dress from the Chattanooga, TN location and asked for it be shipped to me due to me being an inconvenient distance away. Today I decided to call and check on my package, and spoke with Deb I believe her name was, the sales manager at this location. After calling me back almost an hour later, she told me that the package w... read more
Business response:
Hello Kaitlan. We cannot apologize enough for the experience you had with us. We want to be taking exceptional care of each of our guests and we are disappointed at the level of service you received regarding your dress. If you still need assistance in this matter, please email us at Dbcares@dbi.com (Attn.Chattanooga) with more information. Thank you, DBI
let's just say I have 8 girls in my wedding party looking at 150 dollar bridesmaid dresses. and where I ended up going to get my dress I spent a good amount so David's lost a good amount of money that could've been made because of rude management, lack of desire to help, and zero customer service and care. would never spend my money there
Business response:
Hello Allie, we are sorry that you and your bridal party did not receive more assistance and your experience was less than satisfactory. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. Our team has since reached out to the appropriate teams in regards to your feedback to course correct the concerns you have brought to our team. DBI.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,037,477 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.