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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I felt the need to share my experience tonight. Me and my friend drove about 40 min. just to go to this store as it was the only thing we had planned to do tonight. Of course we brought our kids along bc they are well behaved and old enough to come with us to this sort of thing . Obviously well dressed and mannered. My friend picked me up tonight which led to me forgetting my mask as I always carry it in my car . When we arrived I asked her to wait with the kids while I went and made sure they had a mask for me to w... read more
Business response:
Hello Cilene, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. To further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN BrittianyB.in the subject line. I will be sure to share your experience with our management team so that we can improve our service. Th... read more
Awful Experience!! Awful Customer Service!! Would Never Recommend!!
Business response:
Hello Bri, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. Please contact us at dbcares@dbi.com (Subject Attn: BrittianyB.) to return. Thank you, BrittianyB.
Awful experience!!! Went in with my daughter to find a wedding dress and was so freaking rushed!!! Only got to try on 4 dresses. Was told that we could look at dresses and then when we did another sales associate came and told us that we couldn’t touch the dresses - wait what??? I’m having to help my daughter put her dress on and take it off and I can’t even look at dresses to take her to try on. Sales lady had 2 brides at the same time and my daughter left crying. Will never recommend this store again!
Business response:
Hello Courtney, we are sorry that you and your daughter did not receive more assistance. While it is customary for our stylist to assist more than one customer at a time, we want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We would love the chance to have you both back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: BrittianyB.) Thank you, BrittianyB.
It’s a crying shame that this is the place to go to get an affordable dress becuase they have the worst customer service. I have been there three times with friends and family to buy dresses and have had the same experience each time. Associates are extremely rude and act as though they don’t have time to help people. There’s no reason picking out a wedding dress needs to be unpleasant for anyone involved. Maybe it’s not all of the associates, but the three I’ve experienced have been unpleasant.
Business response:
Hello Lyndi, we are upset to hear that your time with us was not more enjoyable. We want our guest to have a positive inviting the experience and we apologize for not providing you with it. We will be bringing your concerns to the attention of management to assist with coaching and training with staff. However, if you would like to discuss these concerns, please email us at dbcares@dbi.com (Subject: Attn. City/Store Location). Thank you. DBI.
I bought my dress online and took it to the store to have it altered. The staff was nice. I had two fittings. At my second fitting, the bustle wasn’t laying correct, so my mother-in-law asked them to add a button. They added the button and told me they would steam my dress before I took it home. On my wedding day, I open the bag and my dress is still bustled and had deep creases and wrinkles. We were frantic and called the store. We explained the situation and were told, “I don’t know what you want us to do about it.” I don’... read more
Business response:
Hello Misa, we would like to apologize on behalf of David’s Bridal for the service you received in our store. Your experience does not reflect what we as a company strive to achieve for our guests. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. Please email us at dbcares@dbi.com (Subject: Attn. Jessica H) to discuss further. Best wishes, Jessica H.
Kennesaw, GA location is HIGHLY unprofessional and rude. They're literally robbing brides of their "once in a lifetime" experiences with Lack or professionalism and a majorrrrrr lack of integrity. I am highly annoyed with this specific shop and their crew.
Business response:
Hello Briana, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. We would love the opportunity to have you back so that our team can give you the service we pride ourselves on. Please email us at DBCares@dbi.com (Attn:BrittianyB) to return.Thank you, BrittianyB.
Awful experience. My consultant was so unhelpful. She had 0 personality. She was rude and seemed like it was a bother for her to be there with me. Limited dresses in store and to try on. The quality was not good. I drove over an hour to this store and was extremely disappointed in the dresses and customer service.
Business response:
Hello Kelsey, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. Please contact us at dbcares@dbi.com (Subject Attn: BrittianyB.) to return. Thank you, BrittianyB.
Unaccomadating with covid 19
Business response:
Hello Joshua, we cannot apologize enough for the less than satisfactory experience that you encountered during your visit. We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current Covid policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Thank you, Steven E
Rude and snotty!! Do not shop here!!!
Business response:
Hello Jennifer, we would like to apologize for the experience that you received. This is not the experience that we want our guest to have. We pride ourselves in providing our guest with a memorable experience and we are sorry that we fell short of this standard with you. We will be sure to share your concerns with our executive team, so we can improve on the service we offer. We hope that you visit again, so we can change your view on our customer service. Please reach out to us at dbcares@dbi.com, if you need assistance in... read more
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,037,471 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.