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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
We had the worst experience not once but twice at the only 2 locations in San Antonio. Would not recommend going there. The first location we went to (Ingram) did not even TRY to find a purse that was left behind. When we called they said it wasn’t there. We were looking back at pictures of our dresses and saw the purse in the photos. It wasn’t until we called and threatened to go back with the cops that they found it. The second location (Plaza)management was rude. We originally had 4 dressings rooms for 4 bridesmaids. Then... read more
Business response:
Hello Synthia, we cannot apologize enough for the negative experience you had from our team. We always want to create memorable uplifting experience for all our guest and we are sorry that was not your experience. Our team will be reaching out to the appropriate team to address these concerns with both locations as we are always looking to improve our customer experience. Thank you, DBI
RecommendedThey know what they are doing, they don’t rush you in to anything you don’t want. They don’t rush you in and out. You take as long as you need.
Business response:
Hi Mike, we are so glad our team was able to provide you with an excellent customer service experience. Thank you, DBI.
Sale associate that helped us with our bridesmaids dress shopping appointment was the absolute rudest. She acted like she didn't want to be there and that she was bothered that my bridesmaids wanted to try on various dresses.
Business response:
Hello Olivia, we are deeply sorry to hear that your recent visit left you feeling uncertain. At David's Bridal we strive to create a wonderful experience for all of our guests and we did not live up to that standard for you. It is not our intention to upset you and we will assure you that our team will be using your feedback in training and coaching to ensure better customer service in the future. We would love to have you back for a more personal visit. Please email us at Dbcares@dbi.com (Attn: city/location) so we can set ... read more
BEWARE!! I went to this store to order a dress two weeks ago. They did not have it in store so they did an online order and shipped to my house. They did not warn me about their horrible return policy. I placed the order on Jan 4 and I guess they only give people a week to return (by Jan 11) but I didn’t receive the dress until January 15th. How can I return something that has not even arrived at my home? How can I return something I have not even tried on? The next option is to do an exchange. I declined because there is... read more
Do not buy here!! This is the worst customer service I’ve ever experienced. Purchased a flower girl dress over the phone and before I gave the girl my credit card info I asked if I could return it if it doesn’t work out bc the wedding is in California and we may not go bc of uncertain times. She said yes within 7 days. I called on the 7th day to return over the phone and was told it could only be returned bc they needed my signature. Really?? REALLY?? You didn’t need my signature for the purchase so why do you need it for th... read more
Business response:
Hello Dung, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Hi, I had my appointment today and the woman who helped us out today was very nice and kind. What I did not appreciate was it seemed that they only carried sizes 0-6. Then they jumped to size 23 and up. And these were the only bridesmaid dress sizes they had in store, for guests to try on. Where were sizes 8-22? I feel like this is not body inclusivity. You can’t just say you carry plus sizes and not everything in between, and get to call yourself a body positive environment/store. Because to be a store or a brand that is co... read more
Business response:
Hello Marissa, we are deeply sorry to hear that we did not have the dress styles you wanted to try on hand. At David’s Bridal, we celebrate beauty in all forms and we would like apologize for any frustrations that we may have caused you. Our team try's to stay stocked with as many as possible for our guests, but being an off the rack store our inventory is subject to change. We appreciate your feedback on our inventory system, and will be sure to share it with the appropriate parties as we are always looking for new opportun... read more
I am looking to emailing someone regarding dissatisfied services I do not live in Edmonton so emailing the correct person to fix the problem I figure that would be easier then taking to staff who’s hands are tied
Business response:
Hello Jewels, for further assistance please email us at dbcares@dbi.com (Attn: Edmonton) with a detailed explanation of your concerns. Thank you, DBI
Alterations team is amazing!
Business response:
Hello Nicole, we are so sorry to hear this. So that we can learn more, please email us at DBcares@dbi.com (Attn:Huntsville) with more details. Best, BrittianyB.
Disappointed with our trip yesterday. The manager quickly shut down the bridal party helping the bride pick out choices. The bride asked everyone in the party to pick out there choices. Unlike the glamorous experience you see on the shows this was nothing close. The manager told us not to make it stressful for the bride. Maybe she read this in a manager handbook but unless you know our friend she thrives on knowing everyone helped choose the best dress for her. I highly suggest a work meeting in how to make someone feel spe... read more
Business response:
Hello Christina, we are very sorry to hear that you were disappointed with your experience. We understand your frustration and we would love the chance to have you all back to deliver a better experience. Please contact us at dbcares@dbi.com (Subject Attn: BrittianyB.) to return. Thank you, BrittianyB.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,037,477 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.