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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Sadly went to the store without an appointment. The lady at the store said we could look around but couldn't try anything on without an appointment. Not even close to like the one in the States.
Every time I made an appointment they would say that I didn’t, they were very absent and not very catering while my sister was trying on dresses, they were not friendly or helpful l, in fact they were very rude to us. Me and my sister remained kind threw the whole experience, then on our fitting day, the seamstress was very inpatient and did not want to listen to my sister’s request. The seamstress kept expressing that we were annoying her and was not willing to communicate. At the end she did what she wanted to the back of ... read more
Business response:
Hello Lisa, we would like to apologize on behalf of David’s Bridal for the service your sister received in our store. Your experience does not reflect what we as a company strive to achieve for our guests. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Bought a wedding dress from another store and scheduled an appointment at David’s bridal for alterations since I was picking up a dress for another wedding there anyway. When I scheduled the appointment over the phone, I was not informed that they only do alterations on dresses bought at the store. I drove an hour with three of my friends to have my dress alterations done and was told when I got there they wouldn’t be able to alter my dress for me. As a customer service-based business, the team should ensure whoever is sched... read more
Business response:
Hello Jessica. We would like to apologize for the miscommunication you had from our team. We strive to keep our guests well informed every step of the way, and unfortunately we did not provide that for you. Unfortunately we do not offer alterations for outside vendor gowns due to liability. We will be sure to share your experience with our management team to ensure it will not happen again. Thank you, April B.
There was a constant barrage of sales pressure throughout the entire process that really turned us off of this store completely. Our consultant appeared to only care about making the sale and was not helpful at all in finding us the perfect dress. We went to two other places that same day and the experience was far better even though we were walk-ins.
Business response:
Greetings Monica. We are sorry that you did not receive more assistance. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. We hope that you will give David's Bridal another chance. Thank you, Steven E.
I made an appointment here for Monday at 1:30. I show up 10 minutes early and I'm told to go look at dresses along the wall. 20 minutes later with no one in site I go to the front for help and again I'm told someone will be right with me. A girl comes up to me and unlocks the dressing room and tells me to try on the 2 dresses that I found myself. Note no one helped me figure out sizing or what type of dress would be most flattering. There wasn't even someone there to help me zip up my dress.When I see the girl again and ask... read more
I love the styles I found and how quickly I was able to find the one. But now that I’ve been called and informed my dress has come in. I tried to call back 5 mins after I got the call and have been trying for the last 2 hours to get a hold of someone to set up alterations since I don’t have a lot of time to get them done (wedding is in 12 days) and I can’t seem to get ahold of ANYONE! Very frustrating...
Business response:
Hello Schylar, we apologize for this inconvenience our team had a network error that interfered our phone system. If you still need further assistance please do not hesitate to reach us at dbcares@dbi.com. Thank you, DBI.
We bought my dress for my wedding at Davids. I could have sworn they said we had free alterations when we bought it but then charged me $90 up front for them. Also they had my wedding date saved as September 17th and it is the 7th but every time i would call they would say the 17th. One of my bridesmaids dresses was ordered way to big but yet she is in another wedding and her dress from that wedding was ordered by davids and it was the correct size. They tried to tell us they ordered it that way because of her hips but then ... read more
Business response:
Hello Johnna, we are so sorry to hear that you are unhappy with our services. Alterations is a separate service. We do not offer free alterations with a purchase. We are sorry for the confusion with the wedding date and sizes of the dress. We will reach out to the store to share your frustrations. Thank you, Steven E
Their prices are one of the best, however it's so rushed and busy, it's almost not worth going and not worth the money saved. The staff isn't able to assist you, they're too busy with other appointments. Not a great experience both times I've been.
I was extremely disappointed in the customer service recently as the team showed minimal regard to a sensitive situation. My mom has decided to choose a new dress for my sisters wedding that is a month away because she will now be walking my sister down the aisle since my dad is now on hospice and will not be with us for the wedding. After explaining this when I came in yesterday evening, I found a dress my mom felt was perfect for this and in her size and asked if they could make an exception to their hold policy, and hold ... read more
Business response:
Hello Lizzi, We would like to apologize on behalf of David’s Bridal for the service you received in our store. Your experience does not reflect what we as a company strive to achieve for our guests. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to talk with us further about this, please send us an email to dbcares@dbi.com with the store location and ATTN Jessica H in the subject line. Thank you, Jessica H.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,039,098 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.