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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I understand you are saying you “have no record” of one of my bridesmaids placing their dress order with you on March 11th between 2-4pm. I have offered to provide the style number, amount paid, and color of the dress but you have declined needing that information. Unfortunately my bridesmaid isn’t able to find her receipt and she paid $170 in cash. I suggest you watch your video from that day or look up the item sales in your system. It took the lady almost an hour to check us out and she seemed like she had no idea what sh... read more
Business response:
Hello Pamela Sherbon. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. Steven E), so that we can gather more information and further assist you. Thank you, Steven E
I wasn't impressed. Went with my Granddaughter to pick up her dress that she previously selected and purchased. Greeted and asked what she needed. She told the lady she was there to try on her dress she purchased. She needed to try it on since she ordered a different size, and wanted to make sure if she needed alterations she could make arrangements for them. They just brought the dress out hung it up and walked off. Finally another lady asked if we needed anything else. So my granddaughter told this one what she n... read more
Business response:
Hello Nancy, we are so sorry to see that our team did not provide your granddaughter with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Worst customer service ever!!!!!! Went to the bridal bazaar and booked an appt at my local shop , with doing this you get a $50 off coupon , score right?! NOT ! My coupon expired 2 days before my actual appointment ! The store claimed they couldn’t do anything about it so they told me to call the 1800 number , so I did , 2 weeks later and after 4 call backs finally someone calls me back , and she basically blamed me for not checking the coupon expiration date .... now I wait on another call back, but I won’t hold my breath ... read more
Business response:
Hi Kristen. We are deeply sorry for any confusion that occurred with your coupon and you experience with expo customer service team. Our aim is to ensure that every part of your process with us is stress free and simple. We apologize that we fell short of that. We will bring this to the attention of our management team to strive to do better in the future. Thank you, April B
Loved the dress colour for my bridesmaids and the fact they were located across Canada, as my bridal party is located across the country. The product and price were great. But as someone who has worked in sales,I do not recommend David’s Bridal as we had horrific experience at the Calgary location. We purchased 7 bridesmaids dresses and 2 mother of bride/groom dresses. Booked an appointment weeks in advance, this was the only chance I got to go with any of my bridesmaids as we are scattered across the country. This appointme... read more
Business response:
Hello Taryn, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jill K.). Best wishes, Jessica H.
I was at David's on Saturday searching for bridesmaids dresses (I am the Bride). I had 5 bridesmaids there to get their dresses (all choosing their own style in the color of my choice). When our consultant was available she was wonderful. Very accommodating for all of my guests and pulled all of the dresses they wished to try on. This was wonderful. My reason for knocking one star was that our consultant wasn't with us for a lot of the meeting. Upon checking in she was still with another Bride. Which I totally get - buying a... read more
Be aware of return policy for any retailer before you buy. This place does not accept any returns. I will make sure my daughter never purchases from them again. Also it should be policy for all potential customers to be informed before they look as to what their policy is. That would be professional on their part. It also should be policy not to sell to anyone under the age of 18 due to their lack of speaking of the policy.Not to swoop in and take advantage of a 16 year old. If I could give 0 stars I would.
Business response:
Hello Tuesday, thank you for your feedback. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com. Thank you, BrittianyD.
I recently just purchased my wedding dress and a ridiculous amount headband from David’s bridal over a week ago. I received an email saying my moms dress was ready for pick up, and I thought that would be a an easy way for me to return the headband that the associate who was helping me PRESSURED me into buying. This headband is $130, and I could definitely use that money toward something more important for my wedding. So I walked into the Madison heights, MI location where I was not asked if anyone could help me for 15mins, ... read more
Business response:
Hello Jenn, we sincerely apologize that you are unhappy with our services as well as our policies. Please know that we do have an all sales are final policy and we cannot stray from that policy for any one customer. If you would like to discuss this further or need additional assistance, please email us at DBCares@dbi.com. Thank you
The visit was ok but if I give you my address and ask for my dress to be shipped please have the common courtesy to ship it instead of holding it at the store but to top it off they sent it to the wrong address and when I called to speak to a manager I never got a return smh
Business response:
Hello Hattie. We are upset to hear about the frustrations with your dress. We want our stores to have accurate information so that they can provide professional service. We would like to hear more about your feedback and invite you to email us at Dbcares@dbi.com (Attn.Ellice/Tallahassee) with more details. Thank you, Ellice J.
I went here 3/29 to look for a wedding dress. When we walked in the lady at the front was nice at first and greeted us. Asked us what we were looking for. I showed her the picture of the dress on my phone, as I was already browsing your website before coming in and the dress said in store only. She rudely said that’s a $99 sale dress and we don’t have it, all we have left is on that rack and pointed to an empty rack with 2 dresses that were clearly too small for me. Instead of offering to check a computer to see if another ... read more
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,729 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.