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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Going to David’s Bridal with a little over half of my bridal party was very exciting- my appointment had been scheduled in advance so we ensured it would be a smooth process once we arrive the day of. However to my surprise my experience was hardly exciting at all after the terrible customer service we received. I was greeted by the consultant who was 15 minutes late, and rushed us over to the juniors section for my daughter and niece, once we found a few we were the rushed to the fitting room area where she abruptly stated ... read more
Business response:
Hello Melanie, thank you for taking the time to provide us with your feedback. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. We will be working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time and attention that they deserve. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. April B City/Store Location... read more
Business response:
Hello Lola, we are so sorry to hear that you are unhappy with our services. We apologize for not being able to provide you with a 5 star experience. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Steven E). Thank you, Steven E
I ordered my bridesmaid dress on feb 24th in store. On March 15th I was called my my dress had arrived in store, I called on the 16th to have my dress shipped to my house. The woman on the phone kept making mistakes and I felt very rushed by her. I had to correct her many times and she kept interrupting me while I was spelling things out. I was not happy with the service I received on that day. On March 29th I still hadn’t received it (the other bridesmaids received their dresses within three days) and I was told by the rep ... read more
Business response:
Hello Alyssa, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jill K.-402). Best wishes, Jessica H.
DO NOT RECOMMEND. We went to look at bridesmaid dresses. We told the woman the wedding was in June. Only 3 out of 5 girls were actually there and we were just going to get ideas. The woman told us if we didn't order our dresses RIGHT NOW there's no way we would get them in time. Freaking out and feeling like we had no choice we picked one we thought would work for everyone. 3 of us decided to order them online and low and behold they're being delivered to us in one week from today. The girl in store said we wouldn't get them... read more
Business response:
Hello Amanda, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com. Thank you, BrittianyD.
Worst customer service ever! I couldn't believe the lack of knowledge or lack of willingness to find the answers to simple questions. I found myself very upset when I left.
Business response:
Hello Christine, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com. Thank you, BrittianyD.
I just left David’s Bridal, I purchased my wedding gown from this location and had an amazing experience. Unfortunately when I went in today to pick up a couple pieces for my gown and asked for help, they acted like I was such an inconvenience to look at a Veil. She didn’t want to even give me the time of day. I own a business that strives for excellent customer service and it is a shame that other businesses could careless about how they treat you. I have worked in the Bridal industry and treating your clients and customers... read more
Business response:
Hello Mindy. We would like to apologize for the less then professional service you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, we will be sure to address this with our management team. Best wishes, April B.
Terrible customer service, rude and mean personnel. Very unprofessional!! Don't waste your time going to Davids Bridal Novi.
Business response:
Hello Laura, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com. Thank you, BrittianyD.
The service here SUCKS!! We went to pick up my sisters bridesmaid dress. We walk in we were greeted asked for her name to pick up. We went to the restroom while we waited. The toilets didn’t flush bathrooms were dirty. The girl helping runs out says “I found it” we try to follow her but she running so we had to find her. She then throws the dress in a fitting room walks away (doesn’t even take the dress out of the bag, check on us, doesn’t make sure the dress fit nothing.) we literally walk out no one said anything to us not... read more
Business response:
Hello Kattie, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
I've been to this location a few times and never had an issue previously, then most recently I've been extremely disappointed and will not be shopping at DB anymore. The staff was uninterested this time around and just left me or my bridal party with their dress(es), didn't offer assistance with getting big dresses on unless you asked. The first time I came here it was amazing since the woman helping me slid my dress over my head and helped me back out and even laid the train out to see how long and pretty it was. We did not... read more
Business response:
Hello Amara. We are upset to hear that your recent experience with us was not as enjoyable. While we do have our return policy printed on our receipts, we also want our staff to be verbalizing this to our customers. Our goal is to provide consistently great service and we apologize for not doing so. We genuinely appreciate the feedback of our guests as it allows us to see where we need to improve. Thank you, Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,729 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.