This profile has been claimed by the business owner or representative.
David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Worst place to buy a wedding dress. They lure you in with lower prices than other wedding dress stores but the quality of the dresses is crap! Also I paid 500 dollars for alterations that didn’t even last two hours on my wedding date.
Business response:
Hello Jinny, we give our deepest apologies for the experience with us. We are very sorry to hear that you were unsatisfied with your experience with us. Thank you for taking the time to provide feedback to improve the service in store. If you would like to discuss this further please email dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes. Ross A.
I am truly appalled by the quality of the bridesmaid dresses sold by this company. I ordered a bridesmaid dress here over the summer. When it arrived, I tried the garment on. While I thought it was very unflattering, the girl in the store insisted it was fine and that steaming the dress would help the fabric drape more appropriately. Well that's not the case. After taking the dress to multiple seamstresses, they have all confirmed that the dress is defective. And there's very little that can be done. I immediately went back ... read more
Business response:
Hello Sarah, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the opportunity to explore this matter further for you. If you would like to discuss this matter further, please contact us at dbcares@dbi.com (Subject: Attn: Jill K. ? (Insert City/Store Location)). Thank you, Christine G.
My daughter is getting married in July, over a month ago she made an appointment to look at bridesmaids and Jr bridesmaids dresses. Yesterday was our appointment and it was a disaster from the beginning. While she was told on the phone that she might have to share a salesperson with someone and was told she would be given an hour to shop. I assured her this wasn't how they would want to do business and that we would have time. BOY was I wrong!! We were greeted politely when we arrived (There were 4 bridesmaids, a Jr. br... read more
Business response:
Hello Deb, thank you so much for sharing your experience. We send our deepest apologies for the service you received in store. We want our consultants to provide the best possible service for all guests. Due to such high demand of bridal season and prom wait times are longer than usual. We will discuss this issue with our corporate managers to improve service in store. Again we apologize for any inconvenience we have caused. We appreciate you taking the time to share your experience. We would love to have you return f... read more
Been on hold for 25 minutes trying to reach somebody about getting my dress shipped. Management has been extremely unresponsive to my previous calls. It has been 6 weeks since my dress came in and I still do not have it. Terrible customer service and I do NOT recommend getting Davids Bridal to ship your dress. The 17 dollar charge isn't worth it.
Business response:
Hello Amy, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. If you would like to discuss this matter further please contact us at dbcares@dbi.com (Subject: Attn: Jill K. ? (Insert City/Store Location)). Thank you, Christine G.
I had a 2pm appointment. I called and asked if I could push it back 30 minutes and was told no. I ended my meeting early and got there at 2, ended up waiting 10 minutes for my consultant to help me. I told her the type of dress I was looking for, she told me the dresses are supposed to be in order, but they aren't, she is still working with someone else so look around and let me know what I want her to pull, and went back to who she was with. I was definitely expecting some actual help and guidance. I showed her 2 dresses, s... read more
Business response:
Hello, we deeply apologize that your time with us was anything less than satisfactory. At David?s Bridal, we celebrate differences in all forms?race, creed, gender, size, style, budget?and discrimination has no place in our stores or within our brand. We do not tolerate discrimination or intimidating conduct of or against our customers, team members, volunteers or anyone doing business with or for David?s Bridal. We plan to use this incident to further educate and train our employees to ensure this does not happen again. Tha... read more
I had made an appointment over a month ago for my bridesmaids to be fitted for their dresses. Our appointment was at 12:30pm. We got there at 12:30 and it was so crowded my girls were told they would have to share a dressing room and go one at a time. What’s the point of making an appointment?! Also we were told we only have 7 days to pick up the dress! As a buisness you shouldn’t tell someone who picked you to do buisness with they only have so many days to pick up their “paid in full” dress! I’m not pleased with David’s at... read more
Business response:
Hello Jennifer, thank you so much for providing a review of your experience with us. We sincerely apologize for the service you received during your visit. It is our mission to provide the type of experience our guests desire. We will utilize your feedback to improve our service in store. If you would like to forward additional details to improve our service, please email dbcares@dbi.com (Subject Attn: Ross A.) Thank you and have a great time at the event. Ross A.
One of the worst bridal experiences I have been on. Extremely rushed appointment, unhelpful consultant.
Business response:
Hello Landi, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested, please contact us at dbcares@dbi.com (Subject: Attn: Jill K. ? (Insert City/Store Location)). Thank you, Christine G.
Our experience at David’s bridal was overwhelming. I made an appointment online for 8 bridesmaids and when I called to confirm the timing it wasn’t even in the system because they said making appointments online wasn’t showing up on their system. Luckily they still had an appointment available at the right time. When we arrived we were supposed to had been given two change rooms and we only had one to start. We had no seating available to us the entire time and I had a pregnant bridesmaid with me. Our consultant was very unh... read more
Business response:
Hi Alicia, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve and we will use your feedback to ensure that we do not fall short of exceptional service in the future. If you would be willing to give us another chance or if you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn: Jill K. ? (Insert City/Store Location)). Best wishes, Christine G.
Business response:
Hello Anna, Thank you for sharing your star rating. Please email us at DBCares@dbi.com(Attn:Jill K) if you would like to share more of your experience. Thank you, BrittianyD.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,547 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.