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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I was very displeased with the overall experience. My consultant was double booked apparently, and if it weren't for my own sister helping me in the fitting room, I would have been standing in the tiny fitting room for ever. I was never asked if I had a budget to stick to, wasn't told prices or that the future fitting and alterations were extra tell after i made the purchase. It was not what I had expected for my first time wedding dress looking experience, just very disappointing.
Business response:
Hello Crystal, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
My bridesmaid dress was supposed to be in by 3/31/18 and just found out now won't be in until 5/24/18 which they are not even sure if that's the correct date! 5/24/18 will NOT be enough time for alterations! They then say they will email corporate, but won't hear back for 4-5 days. Completely unacceptable! I asked how this could be as I was told 3/31/18 and they said it was only for one of the other bridesmaids dresses. How could this be when I paid for and ordered my dress separately and was told 3/31/18? The associate ... read more
Business response:
Hello Stephanie. We are upset to hear about your frustrations and cannot apologize enough for the frustration caused. We would like to see if we can assist. Please email us at Dbcares@dbi.com (Attn.Christine/Littleton) with more information so that we can do so. Thank you, Ellice J.
I bought my dress at David’s Bridal today. The dress is absolutely perfect and got it for a great price. My dress gets 10 stars, the service gets 2. I felt like our consultatant was too focused on the 1-1/2 hour time frame of the appointment. She mentioned several times “we only have a certain amount of time” which made me feel rushed. She also didn’t ask about our budget, and ended up putting me in a dress that was about double what I wanted to spend. Luckily I didn’t fall in love with it. Also I had a fairly large group an... read more
Business response:
Thank you so much for reaching out to us Miranda. We apologize for the service received in store. This is not the way we would like to treat our guests. We take these matters very seriously and would like to formally apologize for the service you received. Our mission is to provide friendly reliable service and great atmosphere for all guests. Again we would like to apologize our associates were not able to help the way we know we can. If there is anything we can do to help make your event a special memory please email... read more
Location: Tulsa Employee/Conaultant: Rachel Experience: 1/10 stars! It is a good thing that this was not my first dress experience because I would have been very discouraged. We arrived and met our consultant. Rachel asked me if I had tried on any other dresses before and what styles that I liked. I told her that I didn’t like a lot of tule/shimmer. I showed her the dresses that I like on me and the styles that I didn’t like. She then he grabbed lots of tule dresses and NO dresses like I explained that I liked. I tol... read more
Business response:
Hello Alicia, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I don’t even know where to begin with his horrific experience. I am a bride getting married in September and this is supposed to be the most exciting time of my life. And David’s Bridal in Oakdale has made it the most stressful. I wish over and over again that I would have never went there. First off they are amazing with their customer service.. until you buy then that “customer service act” flies right the heck out the door. My very first appointment she made me feel super uncomfortable in the room telling me that when I c... read more
Business response:
Hello Steph Marie. We are shocked to hear about your recent visit and would like to sincerely apologize. We at David's Bridal strive for professionalism and great service. The incidents that you described above are unacceptable and we will definitely be investigating this further. If you have any additional details that you would like to share with us please do so at Dbcares@dbi.com (Attn.April/Oakdale). Thank you, Ellice J.
Not even worth 1 star. I ordered my dress online myself because the store consultants at my appointment wouldn’t show me dresses that were in my price range. They only showed me dressed well beyond double the budget I told them. When my dress came in I had to ask for a room to try it on and then had to ask for someone to help zip it. After I had it on and zipped and was ready to take it off I had to hunt someone down to help unzip me. I set an alterations appointment that day and that’s where the real issues began. At my ini... read more
Business response:
Hello Jamie, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. If you would like to further discuss this matter, please contact us at dbcares@dbi.com (Subject: Attn: Ross A. ? (Insert City/Store Location)). Thank you, Christine G.
This was not my first trip to David's, but it will be my last. I went there on a Thursday night with the bride and our little bridal party of 3. Once our consultant realized we weren't buying a wedding dress and our Bride wasnt structured on our color or styles she quickly lost interest and was not much help. When we decided on our dresses she tried to talk our bride into certain styles and other colors that she didn't want. I was extremely dissapointed with her attitude toward us and will not be going back.
Business response:
Hi Tera, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve and we will use your feedback to ensure that we do not fall short of exceptional service in the future. If you would be willing to give us another chance or if you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn: Jill K. ? (Insert City/Store Location)). Best wishes, Christine G.
I first visited David's Bridal on Monday, March 5, my 70th birthday, with my husband and son (who had made a surprise visit to me from NYC). I met with Carla, who treated me wonderfully! She was attentive and caring and all that I could ask for in someone to assist me in picking out and trying on a mother-of-the-groom gown. The second dress tried on was a winner! Wow! Was I lucky! Not wanting to lose this particular gown, and because my husband and son insisted that I continue looking, I put the gown on lay-away. Late... read more
Business response:
Hello Martyne, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. Brittiany D City/Store Location) Thank you. Brittiany D.
Business response:
Hello Kelli Ann, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested, please contact us at dbcares@dbi.com (Subject: Attn: Ross A. ? (Insert City/Store Location)). Thank you, Christine G.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,543 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.