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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Drive an hour ten minutes to this shop. Basically waited on ourselves because our sales associate walked off. When my daughter found her dress the store associate ripped it while removing the security device. So we order the dress to come into the store. They decided just to send it to our home. It came in a rolled up in a T-shirt bag. When I called the store the manager acted like she was doing me a favor by offering to steam hello 180 dollar dress not a t-shirt. Bad customer service such poor service. I wouldn't chance yo... read more
Business response:
Hello Colleen. We are sorry to hear about the frustrations you and your daughter have been having with us. We want our stores to be providing excellent service and we are disappointed to hear that we did not accomplish that for you. We will be sharing your feedback with management to ensure that we do better moving forward. Thank you, Ellice J.
Business response:
Hello Ashley, Thank you for sharing your star rating. Please email us at DBCares@dbi.com(Attn:Jill K) if you would like to share more of your experience. Thank you, BrittianyD.
So I would have given a full 5 stars but I honestly am really upset that I didn’t get the whole ‘ring the bell’ experience. Maybe I’m just being too sensitive but I’m really upset that when I found the dress for my big day there was no excitement. Other than that I did have a rather good visit and am glad I found my dress.
Business response:
Hello Bianca. While we are happy to see that you found your dress with us, we are upset to hear that we did not ring the bell and celebrate with you. We want to give every bride the once in a lifetime experience that you deserve and we apologize for not doing so for you. We will be reaching out to this team in regards to your feedback. Thank you, Ellice J.
I was extremely disappointed with customer service at David’s bridal. The initial dress appointment went well (aside from the store being utter chaos with a ton of other groups trying in dresses). My bridesmaid tried on a dress that she loved - but it had a gap in the material over the chest. We were assured by the David’s bridal staff that this was just a tear in the floor model, and that if she were to order this dress the gap would not be there. My bridesmaid ultimately decided on that dress. We were given the option to h... read more
Business response:
Hello Hayley, Thank you for sharing your valuable time and feedback regarding your visit with David's Bridal. We want you to know that we take all our our customers' feedback very seriously, and will be working with our management team to make improvements. If you would like to contact us at dbcares@dbi.com, (Attn: Calgary Location) we would be honored to speak with you further regarding your experience with our team. Humbly Yours, Jill K.
I found the dress I needed.. Paid for it and they told me they would order it and be receiving it by March 23rd.. About a month later.. Since the dress was going to need alterations I was told I needed to come wearing the strapless bra and shoes that I planned to wear on my special day. I was surprised when they called me a week later letting me know that my dress had arrived.. I was not ready to pick it up because I didn't have the shoes and strapless bra for the fitting. After I didn't show up on the first Saturday after ... read more
Business response:
Hello Idalia, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Brought My Daughter In To Look At Wedding Dresses And We Were Highly Disappointed!! 3 Out Of The 4 Ppl We Spoke To That Worked There Were Very Rude. NOBODY Approached Us At All And When I Did Ask A Question She Didn't Know The Answer.. I Suggest That On The Weekends You Hire More Sales People Because They Informed Me They Were Too Busy... Very Dismissive And Rude. We Ended Up Going To The West Springfield Store Where My Daughter Actually Purchased Her Dress Because They Were Very Helpful And Nice.
Business response:
Hello Darlene, we are pleased to hear that our West Springfield store was able to make your experience much better than your previous visit. We do apologize for the less than satisfactory customer service in the Manchester store. Thank you for sharing with us. Best Wishes, Steven E
Dresses were dirty, wrinkled, and no time to really try things on. Had a 30 minute slot for 3 girls all in the small tiny dressing room. Reminded 15 min in that time was up....
Business response:
Hello Joey, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we met that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. If you are interested, please email us at dbcares@dbi.com(Attn Steven E.) Thank you, Steven E
Just be sure to get an honest return policy explained to you when you purchase. Unfortunately I was told that if I ever had second thoughts or wanted to exchange the dress that if it wasn't altered that I could do so. I believe that they neglected to say 'with in 90 days', of which I would have adhered to and remembered. Just a heads up to brides shopping here, I'm glad I called before going in for my second appointment.
Business response:
Hello Sarah, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. If you would like to discuss this matter further, please contact us at dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Thank you, Christine G.
Business response:
Hello Tera, we apologize for the experience in store. If you need any further assistance, please email dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes. Ross A.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,728 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.