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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Business response:
Hi Kelsie, thank you so much for your star rating! We are thrilled to see that you had a great experience with us! Thank you, April B.
Our consult was very nice even though They were very busy. I was really mad I found the dress i wanted and can't get it since the girl had down the wrong wedding date and it wouldn't come in in time for my wedding!!!! I even confirmed the date when I walked in. She never asked my budget until I was like I'm not trying this dress on its way over my budget. She kept disappearing on us.. good thing i had company to help! We actually had the other lady go find my consult a few times. I felt like she was a newbie which was fine b... read more
Business response:
Hello Kitty. We are so sorry that you time with us was not a more enjoyable experience. We want our consultants to be aware of any information relevant to their dress buying experience and to be fully engaged from start to finish. We apologize for this and will work with management to improve. Thank you, Ellice J.
You'd think that doing the dress shopping would be nothing short of fun! I'll make a long story short. I'm in a wedding and we got our bridesmaid's dresses from this store, and the bride, her dress. Initial visit, we were all excited. It actually was going great. We were told alterations were included in our dresses and coupons could be used. We ended up going back to order our dresses. I went in to pay for mine, asked to be measured again, because I was told 3 different sizes to begin with. Got that done. The girl ... read more
Business response:
Hello Kala, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Steven E.). Best wishes, Jessica H.
HORRIBLE CUSTOMER SERVICE !! I am a bride getting married in October and my bridesmaids are in the process of ordering dresses through David's bridal. My sister found a dress but only a store in Canada (Edmonton) had her size. So we TRIPLE checked both with the store in Canada and again with the store in Novi that if needed we could exchange it for a different dress in the US. Time comes, we call AGAIN this morning and the Novi store AGAIN said this was possible. So we drove all the way there only for them to tell us Karen w... read more
Business response:
Hello Christa, we apologize for any inconvenience that this has caused you. We would like to explore this matter further for you. Should you wish to further discuss this matter, please contact us at: dbcares@dbi.com (Subject: Attn: Jill K. ? (Insert City/Store Location)). Thank you, Christine G.
HORRIBLE CUSTOMER SERVICE !! I am a bride getting married in October and my bridesmaids are in the process of ordering dresses through David's bridal. My sister found a dress but only a store in Canada had her size. So we TRIPLE checked both with the store in Canada and again with the store in Novi that if needed we could exchange it for a different dress in the US. Time comes, we call AGAIN this morning and the Novi store AGAIN said this was possible. So we drove all the way there only for them to tell us Karen was unaware ... read more
Business response:
Thank you so much for reaching out to us Christa. We apologize for the service received in store. This is not the way we would like to treat our guests. We take these matters very seriously and would like to formally apologize for the service you received. Our mission is to provide friendly reliable service and great atmosphere for all guests. Again we would like to apologize our associates were not able to help the way we know we can. If there is anything we can do to help make your event a special memory please email... read more
Business response:
Hello Jenna, Thank you for sharing your star rating. Please email us at DBCares@dbi.com(Attn:Jill K) if you would like to share more of your experience. Thank you, BrittianyD.
I️ would just like to say I️ can definitely say I️ am never coming back to this store ever again. I️ have worked at another davids for three years and I’m absolutely appalled at the way I️ was treated by my stylist Mary. I️ started looking at dresses in the showroom when I️ arrived for my appointment and it took almost 10 minutes for my stylist to come meet me which was weird because the store was not busy at all at that point. She then never even introduced herself I️ had to grab her name from her name tag. She was asking w... read more
Business response:
Hello Carly, we deeply apologize for your time with our team. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN :BrittianyD. in the subject line. I will be sure to share your experience with... read more
Horrible customer service. My dress was a wrinkled mess and when I asked about getting it pressed and streamed they told me it was $40! They explained to me that all their dresses come in small boxes and they can’t help the fact that they come wrinkled. If this is the case they should press them before handing them to the customers. I almost cried when I saw how wrinkled it was. I called corporate and they said the store would only press the outside of my dress, I never went back in because I didn’t trust the manager she see... read more
Business response:
Hello Maribeth. We are sorry to hear that your experience with us left you feeling this way. We would be more than happy to provide you with your complimentary top layer steaming at any of our locations. If you would like to do so, please reach out to us at DBcares@dbi.com (Attn.Ellice/Deptford) so that we can make note in your event. We appreciate your feedback and will be discussing your service with management. Thank you, Ellice J.
When I showed up to my appointmrnt, they showed me the wedding gowns they had available. VERY limited options....barely any dresses. Literally walked in and left 10 minutes later as there were NO wedding gowns that even caught my eye.
Business response:
Hello Shannon, we are so sorry to hear that we did not have a dress that you would be interested in for your upcoming event. As we go into our new season, we will be receiving more merchandise into our stores. We would like to invite you to visit our website to check out our new arrivals! If you would like to confirm store availability, please contact your local David's Bridal where they would be more than happy see if they have a particular style on hand. April B.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,535 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 7:30 p.m.