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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Business response:
Hello Amanda, we are so sorry to hear that you are unhappy with our services. We apologize for not being able to provide you with a 5 star experience. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Steven E). Thank you, Steven E
I went to try on different dresses and my specific consultant was not helpful at all. I felt so incredibly rushed and was only allowed to try on a certain number of dresses. When I tried on one that I picked out and liked she just disappeared. So since I was so rushed I settled for it. Now I feel like I’m stuck with the dress that I am not even in love with. Wouldn’t recommend this bridal shop to anyone. Update! Today I went back to try on other dresses and talk about exchanging the original dress. First off, I received mu... read more
Business response:
Hello Summer, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
I was in on a Saturday, which I understand is the busiest day, and I expected my associate to be placed with 2 brides. She began working with me first, and after pulling 4 dresses, we decided to go ahead to the dressing room to get started. While I was getting into my FIRST dress, I heard the manager calling for my associate outside of my dressing room door. My associate then left to go meet her other bride. This is completely understandable as I stated earlier, however, my associate never came back.... I was ‘paired’ with a... read more
Business response:
Hello Charlyte, we are sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, please send us an e-mail at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Locatio... read more
Although the prices are good on dresses, the alterations or grossly overpriced. The wait times are horrific, and they clearly have no idea to multitask, and offer efficient customer service. Fairly disappointed.
Business response:
Hello Stacy, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I’m only giving them a 1 because I can’t go any lower.. i had an appointment for my bridesmaids to get their dresses scheduled since November 12th. The service was HORRIBLE! Our consultant Jeanna was no where to be found ever we had to keep going to the front to have them send her back to us. So consistently pulled the wrong dresses in the wrong sizes. I had to ask her to measure my girls 4 times. I bought my wedding dress at the David’s Bridal in Horsehead NY and let me tell you it was as so worth the drive. Dreading going ... read more
Business response:
Hello Courtnee. We would like to take this opportunity to apologize on behalf of David's Bridal for your recent visit. We are committed to providing every guest with exceptional customer service, and we did not live up to that standard for you and your party. If you have any concerns moving forward, please let us know at Dbcares@dbi.com (Attn.Ellice/WilkesBarre). Thank you, Ellice J.
I was so excited to go dress shopping... Its supposed to be a good experience.... This place took that from me.....Any one getting married or in need of a formal dress... Never ever ever go to Davids Bridal. Worst experience ever when I went. Was in tears in dressing room cause sakes lady was horrible and wouldnt listen.... I felt like the fat lady shopping in the skinny store having to settle for whatever i could put on cause they didnt have what i liked for me. Told her about 10 times im not wearing a jacket under my dre... read more
Business response:
Hello Rebecca, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Unfortunately, we do not give cash refunds in store. We will send you a check in the mail for your refund.Thank you for taking the time to share your experience with us, Steven E.
I was put in a room today by a young man to try on my purchased brides maid dress he put no name on the door and there apparently was no lock—workers opened the door twice with out knocking first while I was undressed and walked away without apology. My prior visit when I asked simple questions about my dress I received quick no for answers and no explanation given after the fact. Information on the bridesmaids dresses was also incorrect when I showed up to try on the dress much to the brides dismay. From beginning to en... read more
Business response:
Hello Staci, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). We will be sure to s... read more
I do so wish I did NOT have to check any stars. We were totally ripped off to the tune of almost 60%!!! Shopped with my daughter for her prom dress 2 wks ago and had a mediocre experience. The consultant was basically not helpful. Plus, she only told us after we had paid that the purchase was a final sale??! Repeat, I was already charged for a $200 dress and was signing the cc receipt before we were told about the final sale :/ The following week we found the exact same dress for sale online at Dillards for $88 so I wanted s... read more
Business response:
Hello Beth, we deeply apologize that you are unhappy with our policies. We understand your frustrations and will be sure to provide your concerns to our team. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
Business response:
Hello Jennifer, we are so sorry to hear that you are unhappy with our services. We apologize for not being able to provide you with a 5 star experience. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Steven E). Thank you, Steven E
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,728 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.