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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Horrible experience, I went with my friend to look for her wedding dress and bridesmaid dresses for myself, she had an appt from 2-3 it was very disorganized, we finally got our appt at 2:30 when we were on time then when we went back the girl helped us with bridesmaids dresses and said that’s all her appt was for....what???the main reason we were their is for her not to find bridesmaids dresses so then she went to complain they said well we will see if a 3 o’clock appt doesn’t show up so we waited around and she was called ... read more
My daughter registered for an appointment on line, when we got there they said there was no appointment and she would have to make another one. Even tho she had proof they would not honor it. She found a very stunning dress some where else.
So iv been in a few times in the last few weeks. The one time I came in with my maid of honor to try on wedding dresses and bridesmaids dresses the girl Kurstin was extremely helpful and really listened to what I was wanting. I give her a 5 Star. But last Saturday I came in with all 4 of my girls to find dresses for all of them and the experience was horrible. We only had one room in a cramped cornor. The girl ( don’t even remember her name) barely checked on us. A few days before this, I came in with my mother to try on wed... read more
Business response:
Hello Kearcy, we are very sorry to hear that your trips to David?s Bridal were less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Horrible experience. I would recommend to nobody! Can’t even believe the comments that was made to my bridal party in regards to a situation that was in their hands, and their hands only. After discovering that the original bridesmaid dress was completely sold out of every store and the warehouse, they recommended that the remainder of the girls who still had to purchase their dress, buy a different style or color. (Not an option at all for me). They told me in store that the dresses couldn’t be exchanged nor returned, even ... read more
Business response:
Thank you so much for reaching out to us Alexandra. We would like to apologize for the experience in store. This is not the way we want to treat any of our guests. We would like our consultants to provide a memorable experience for all guests. If you need any assistance in the future please email us at dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes.
Business response:
Hello Deanna, Thank you for sharing your valuable time and review, regarding your visit with our team. We would love to ensure you are able to find everything you may need for your special day. If you would like to provide us with additional suggestions on how we can improve, please do not hesitate to contact us at dbcares@dbi.com, (Attn: Portland Location). Humbly Yours, Jill K.
Business response:
Hello Kylee, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with ATTN Jessica H in the subject line so that we may talk with you further about this? Thank you, Jessica H.
Awful customer service, awful communication. Rude, disrespectful all the way up to store manager. Don’t waste your time.
Business response:
Hello Lori, we are so sorry to hear that you are unhappy with our services. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Steven E). Thank you, Steven E
Monroe street toledo ohio. Rude staff and management, 6 bridesmaid dresses and my bridal gown purchased at the same time. I nor my bridesmaids were ever contacted when our dresses came in, and then I get a phone call saying if I don’t pick up my dress they’re sending it back (paid in full) they NEVER emailed nor called any of us! didn’t even help me in my dress when I picked it up and the manager raised her voice at my mother on the phone. And I spend hundreds of dollars and I can’t even get my dress in a garment bag, and ha... read more
Business response:
Hello Tori, thank you so much for reaching out to us. We apologize for the service received in store. This is not the way we would like to treat our guests. We take these matters very seriously and would like to formally apologize for the treatment you received. Our mission is to provide a ?once in a lifetime? experience for all guests. If there is anything we can do to help make your event a special memory please email dbcare@dbi.com (Subject: Attn. Ross A.) Thank you. Ross A.
I wish I didn’t even have to give this store one star, I’m in the wedding business and would NEVER treat my brides like this. They were great, until we purchased the product and then they screwed up the orders of bridesmaids dresses, treated the bride with disrespect and still have not returned my call on the complaint. Keep in mind I called the main office and explained the situation to them, they had the store call the wrong person back and question why they wanted a discount and acted as if they had no clue what was goin... read more
Business response:
Hello Kristy, We are terribly sorry to hear that you feel this way, and would love the chance to ensure you are celebrated as you deserve. We want you to know that your feedback is taken very seriously and we will be working to ensure improvements are made. If you would like to contact us at�dbcares@dbi.com, (Please add Subject- Attn: April B. - Store Location) we would be happy to speak further. Thank you, BrittianyD.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,529 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.