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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I am not one to complain about much, but this store is very unorganized. My friend had us order our bridesmaids dresses here and it turned into a disaster. She told them multiple times which ones she wanted and when they ordered the wrong ones. I had to drive back to exchange it (with another one of the bridesmaids dresses because somehow our orders were put together? ) And after complaining they offered to ship it for free. Two weeks later I got a phone call they were in and to pick them up in 7 days. I called AGAIN and onc... read more
Business response:
Hello Emma, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
Not the best customer service. It's like they lost sight of what wedding shopping is all about. Whom ever is on your sales floor has to know how to SELL. The lady that assisted us was not on her A game. We walked out and purchased a dress at another place near by. They focused on us and adding small necessary touches. You have to know your product to be able to sell it and you have to want to assist and level with the customer!
Business response:
Hello Lisa, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
absolutely a joke!!! your bathroom was stopped up and there was another working bathroom ( for men) that one of your employees told me I could use and 2 others said I could not. one of your employees Jennifer actually tried to stop me whilst I was opening the door to use it. she also rolled her eyes at me for another customer to see and the 4 ladies that were with me saw. unprofessional and rude. either act the way you're supposed to act when people are thinking about spending money or get another fucking job. grow up! ... read more
Business response:
Hello Jenny, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). We will be sure to s... read more
All you future brides to be, do NOT waste your time at David's Bridal in Evansville. Worst experience ever. Customer service was terrible, they kept bringing me dresses trying to get me to put them on rather then the ones I picked out, my stylist was no where to be found half the time, my bridesmaids had to help with EVERYTHING, stylist was rude and cocky and looked like she hadn't showered in days, and stylist and seamstress bickered at each other the whole time. We were all very uncomfortable. Whether I found a dress I lik... read more
Business response:
Hello Kendra, We are so sorry for the experience you encountered with our Evansville location, and would love to speak with you further regarding your visits with David's Bridal. Please feel free to contact us at dbcares@dbi.com, (Attn: Jill K. - 202) if we can personally assist you further. Warmest Regards, Jill K.
I'm going to start off this review by saying how disappointed and disgusted I am with the service I was given at the Edmonton location bridal shop. I live 4 hours away and made the travel to come for my appointment and it was one of the worst experiences I have ever had. I arrived and my consultant was 20 minutes late to help me, which I wasn't even upset about because I understand that happens at times. When she comes to me, she says in the most monotone unimpressed voice "so your getting married. Congratulations." And star... read more
Business response:
Hello Nicole. We are so sorry for the experience you encountered during your first shopping experience with our Edmonton location. We would love the chance to celebrate this once in a lifetime experience with you. The information you provided has been forwarded to our store operations team, to ensure additional coaching is provided to the appropriate associates. If we can assist you further, please feel free to contact us at dbcares@dbi.com, (Attn: Jill K. - Edmonton location). Warmest Regards, Jill K.
When I went to find my wedding dress, I had the best associate, she was helpful and paid attention to me even though she was running in between me and another bride. She answered all my questions fully & helped ease my anxiety about finding the right dress. I couldn’t have been happier that day. When I brought my bridesmaids, it was an entire different story, I had already been in once with only 2 of my girls, but picked our dress on that day. Today, I went back in with all of my girls to have them all put it on and confirm ... read more
Business response:
Hello Stacy, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Business response:
Hello Houston, we are so sorry to hear that you are unhappy with our services. We apologize for not being able to provide you with a 5 star experience. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Steven E). Thank you, Steven E
Terrible customer service. Didn’t listen to the requests of the bride. When they realized the appointment wasn’t going well they asked for help. We offered suggestions, and dress styles she liked. Apparently the woman didn’t like our suggestions. So she turned us over to another consultant. Who walked away and left us unattended. We left after 20 minutes of no assistance.
Business response:
Hello Brandi, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we meet that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. If you are interested, please email us at dbcares@dbi.com(Attn Steven E.) Thank you, Steven E
Terrible customer service..consultant (Michelle) was not listening to what the bride was looking for in a dress..another friend with us gave suggestions and also pulled dresses and consultant was very obvious in her comments and body language that it irritated her..Michelle then let Jimmie take over and Jimmie promptly ignored the fact that we were still there..she began working the register and tending to other customers. I would NEVER recommend David’s Bridal to anyone.
Business response:
Hello Ali, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,728 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.