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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
En lo personal me encanto la disponibilidad y el tiempo, que brindan al cliente. Excelente.
Business response:
Hola Rosario, lamentamos no haber podido brindarte una experiencia de 5 estrellas. ¡Nos encantaría saber más sobre qué áreas necesitan alguna mejora para que podamos ofrecerle una mejor experiencia en el futuro! Si desea decirnos más, envíenos un correo electrónico a: dbcares@dbi.com (Asunto: A la atención de: Ellice J. - (Insertar ciudad / ubicación de la tienda)). Gracias, Christine G.
I paid over $200 for a bridesmaid dress, sadly the wedding has been called off. The store won’t accept the dress back or refund me. It hasn’t been touched. I ordered it from the website and it’s been in a cloth bag hanging in my closet for a few months. So upset. Change the return policy.
Business response:
Hello Emily, we do apologize that you are unhappy with our return policy. If the dress was ordered online it can not be returned in store. Please email us at dbcares@dbi.com so that we may try to assist you further with this matter. Thank you, Steven E
Business response:
Hello Erika, we apologize for not providing exceptional service during you visit. If you would like to discuss you experience or may need any further assistance do not hesitate to reach out to us again. Thank you, April B.
Terrible experience with getting my bridesmaids dresses here. First of all to start I made an appointment online and I had 4 bridesmaids getting dresses and my mom and my fiancés mom. When I got that the lady that was assigned to help us was already helping 2 other parties. She was not attentive to us and there was only 2 dressing rooms to share between 6 people. Why does this place offer appointments to begin with if they are busy helping others? I took the time to make an appointment and David's bridal did not block out ti... read more
Business response:
Hello Kristie, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would like the opportunity to explore this matter further for you. If you are interested, please contact us at dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Thank you, Christine G.
we had an appointment for 3 bridesmaid dress try ons & a separate one right after for my best friends wedding dress. our associate was not helping really at all. she’d be sitting in the chairs we had while we tried on dresses, we couldn’t find her a lot of the time, we were out looking for dresses for all of us ourselves, when it came time to try them on, again she was nowhere to be found so we’d be clipping them and adjusting them ourselves, our bride would ask for something specific and she’d give her the opposite.. just a... read more
Business response:
Hello Erin. While we are happy that management was able to step in and assist, we are so sorry that your experience was not better. We are dedicated to taking phenomenal care of all of our guests from start to finish. We apologize for falling short of that for you and your bridal party. We will be sure to discuss your feedback with the store. Thank you, Ellice J.
I was completely appalled by the customer service I received today at David’s bridal in Danvers the customer service here could really ruin your experience thank goodness for blushing bride down the way customer service was amazing and I found the perfect dress and I did not feel rushed
Business response:
Hello Naomi, We are terribly sorry for the experience you encountered with our Danvers team, and would love to ensure future visits with David's Bridal are more enjoyable. It would be an honor to assist you further, even though you have found your dream dress elsewhere. Congratulations on falling in love with the perfect style for you special day, we are so excited for you! Please feel free to contact us at dbcares@dbi.com, (Attn: Jill K. - 35) if we can assist you further. Humbly Yours, Jill K.
My daughters flower girl dress was ordered, but came in to small. The manager, Corrine, went above and beyond to help us find a better fit and made sure it was in stock and would be here in time for the wedding. I did not feel rushed or like an inconvenience. Can’t recommend this store enough.
Business response:
Hello Caitlin! It is awesome to hear that Corrine could provide you with such great service. We love hearing that our staff is going above and beyond for our guests. Thank you for sharing your positive experience with us! Best wishes, Ellice J.
I went to the sixth avenue location in Manhattan on November 25th. I was taken back for my appointment about 20 minutes late. Then someone from customer service came to help me, because the person who was supposed to help me still wasn’t available. The woman from customer service was super nice and helpful. When the woman whose actual job was to help me find a wedding dress (Melissa), she was very unhelpful. Any time I asked questions, she answered very vaguely and didn’t actually answer my questions. My maid of honor had ... read more
Business response:
Hello Kylie. Although we are happy to her that our customer service rep provided you with great service, we cannot apologize enough for your overall experience. Despite needing to work with more than one party at a time, we want all of our guests to have an experience that is personal and informative. We would love to have you back for a more personal experience either with us, or another one of our locations. Thank you, Ellice J.
I am over this store!!!!! The rude people on the phone is just not customer service!!!!
Business response:
Hello Leann. We would like to apologize for the less then professional service you received . The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, we will be sure to address this with our management team. Best wishes, Christine G.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,728 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.