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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
They shipped my dress without my permission, admitted it was totally their fault, ups shipped it to wrong apartment, fiance saw the dress when neighbor gave us our package, they won't do anything but give me store credit. F U David's bridal!
Business response:
Hello Kayla, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Business response:
Hello Ethan, thank you for taking the time to provide your feedback. We apologize for your experiences in store. If you would like to discuss this issue further, please email dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes. Ross A.
Davids bridal is the worst customer service I️ have ever seen. They can’t exchange shoes ordered online because they come from different warehouses!?!? That makes no sense what’s so ever. The fact that they are Davids bridal product I should be able to exchange at any store...but that’s l okay tho I️ promise I️ will give them no more business from anyone I️ know. To top it off two dresses were either sized wrong or the zipper broke for my dress because of the fabric and cheapness of my 170$ dress. Your lucky we have 4 weeks ... read more
Business response:
Hello Nicole, thank you so much for providing a review of your experience with us. We sincerely apologize for the service you received during your visit. It is our mission to provide the type of experience our guests desire. We are truly sorry our online inventory isn’t able to be returned in store. We will utilize your feedback to improve our service in store. If you would like to discuss this issue further, please email dbcares@dbi.com (Subject Attn: Ross A.) Thank you and have a great time at the event. Ross A.
My sister scheduled an appointment for us to try on dresses. It seems to be pretty crowded when it was our scheduled time. They put everyone in the same area and there was plenty of space on the other side. All the other bridal parties had stickers on their door with the bride's name except for us. The person that was suppose to help us seemed like she had an attitude and did not want to be bothered with us. This caused us to end our dress search here and try another place. The lady that was in charge of our group should try... read more
Business response:
Hello Ja Lisa, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. We would love to have you and your party back, to provide you with a much better experience. Thank you, Steven E.
I had previously visited the store passing through Tallahassee on Wednesday Nov 29, I went in without an appt just to browse, so I understood that I wasn't going to get undivided attention. After looking at the dresses I decided we would use David's bridal for my bridesmaids. We scheduled an appt online for Dec 3, from 5-6, I arrived at the appt a couple minutes late because of traffic, I was traveling from Valdosta, Ga, It's a 1 1/2 drive. The associate that helped us didn't seem very interested. I felt as if my appt was ru... read more
Business response:
Hello Kendra. We would like to apologize for the lack of service you received from our team. From the moment our doors open to when they close we are committed to providing our guests with top quality customer service. We are disappointed that we did not provide you with that and will be speaking to management. If have any questions in regards to our dresses, do not hesitate to ask us at Dbcares@dbi.com (attn.Ellice/Tallahassee). Thank you, Ellice J.
My alterations on my slit of my brides maid dress was messed up and the alterations on the side of my dress did not happen
Business response:
Hello Kristi, We're terribly sorry to fall short in providing you with a rewarding experience during your alteration with our Mishawaka location. We would love to ensure your dress is perfect for the special day. If you would like to contact us at dbcares@dbi.com, (Attn: Jill K. - 182) we would be honored to speak with you further regarding this matter. Warmest Regards, Jill K.
If there was an option for zero stars I would say zero. The only positive about the entire experience is the woman working in alterations who worked very diligently to help make my dress fit after I waited three weeks for my dress to come in , only to realized on alternation day that the store ordered the WRONG SIZE. There was no apology offered , no one from the store even came to speak with me about it. This was after my horrible initial shopping experience , where I had called in advance to ensure the dresses I selected o... read more
Business response:
Hi Casey, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Absolutely disappointed with David’s Bridal as a company completely, they ought to be ashamed of themselves! I went to the store and ordered a dress, I received a call shortly after asking if they could ship my dress to my house, unknowingly how careless they would package my dress and slip and not put in the time or money to insurance my $1000 dress or click to have a signature, I said yes. Anyways, I came home to find my dress and slip all tore up with no box in sight. I called the store they did NOT seem to care at all an... read more
Business response:
Hello Ciera, thank you for your feedback. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:Steven E.) Thank you, Steven E
I went there for my mom and we had an appointment. The lady helping us (Alex) was very nice but she had 2 ladies at the same time. The other ladies that were there didn't allow us to pick out dresses they told us our selections were limited for what we wanted. We were only allowed 1 hour 30 mins but that was shared with someone else. My mom would put on a dress and it would take 10 mins to try on another since she was working with another lady. Very disappointed and will not be back.
Business response:
Thank you so much for reaching out to us Dawn. We are very sorry your consultant was not as attentive as you wished. This is not the type of atmosphere we would like to provide in store. We would love to have you return to give our consultants the opportunity to provide a more intimate experience. If you are interested please email dbcares@dbi.com (Subject: Attn. Ross A). Best wishes. Ross A.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,547 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.