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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I went here yesterday to find my wedding dress . The experience was ok, but the shop was a bit chaotic. The line to checkout took forever because it was an bit unorganized. I also saw other customers being offered special things like a shutterfly gift card. There was one rung up on my receipt but it was never offered to me. I also wasn't told whether I would get a garment bag with my dress or anything . My cashier seemed as if she was ready to break and was kind of rushing through my closing out where the lady before me was ... read more
Business response:
Hello Jamie. We would like to apologize on behalf of David?s Bridal for your recent experience in our store. Despite being in our busier season, we always try to ensure that every guest still gets the attention and time that they deserve. We are sorry that on your visit we did not live up to that standard and will be sure to pass along your feedback so that our team can grow from it. Thank you, Ellice J.
Not very pleased. I received a phone call my dress was ready for pickup. I went to my alteration appt. Sat there for 20 minutes for them to tell me my dress haven't even arrived. I was told that they tried to call me the day before and received a busy signal. How do you get a busy signal on a cell phone? I'm not sure. Never heard that one before. I was fairly upset when I left. You'd think if they couldn't get through on the phone (for whatever reason) you would try the next day, you know? The day of my appt. which I had sch... read more
Business response:
Hello Rose. We are so sorry to hear about the confusion with your dress. Our want all of our customers to be well informed through every step of this process, and apologize that we fell short of that. We would love to look further into your situation for you. Please email us at DBcares@dbi.com (attn. Ellice) with your information so that we can do to. Thank you, Ellice J.
I would prefer to give NO stars, but that isn't an option. I casually walked into David's Bridal today. I did not have an appointment, as I was just casually & completely unexpectedly in the area with some time to kill between meetings. It was a busy place, but not terribly so. I walked past more than a dozen employees, possibly close to two dozen. I wandered the entire store, looked at shoes, wedding gowns, dresses, & veils. I spent more than 20 minutes in the store. Not once was I greeted. Not once was I asked if I had an... read more
Business response:
Hi Josie, we are so sorry to hear that our team disappointed you during your recent visit to our Calgary store. Thank you so much for taking the time to share this feedback with us, so that we can improve on the service we offer. We would love to have you back for a more personal experience. If you would like to do so, please email us at Dbcares@dbi.com (attn:Jill K) so we can set up a comeback appointment for you. Thank You , Steven E.
Awful service... they didn't even no how to measure us correctly... just an all around bad experience..
Business response:
Hello Chelsea, we would like to take this opportunity to apologize on behalf of David's Bridal for your recent visit. We are committed to providing every guest with exceptional customer service, and we did not live up to that standard for you. If you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Cierra S. ? City/Store Location). Thank you, Cierra S.
The ladies in alterations were very nice, I wish they would give you more information regarding alterations prices. They dont price alterations prices any where. When making my appointment originally I asked how much I should budget and was told by the sales staff $200 - $250 so I did. They basically took me in the fitting rooms, got me in my dress and pinned and marked my dress on where we needed to make changes. It was after this that I found out my alterations were around $400 which is roughly the same price I paid for th... read more
Such an unprofessional environment! I went in today to check some bridesmaid dresses that I found online. A few associates made eye contact with me and did not even ask to assist me or asked if I needed help. They were pacing back and forth not assisting anyone else and continued to make eye contact, but still did not acknowledge that I was in the store! I can see from recent reviews, I am not the only one who experienced such unprofessionalism and lack of customer service! Absolutely ridiculous!
Business response:
Hello Luckie, we would like to take this opportunity to apologize on behalf of David's Bridal for your recent visit. We are committed to providing every guest with exceptional customer service, and we did not live up to that standard for you. Thank you for sharing your feedback. We will be sure to address this with our team to ensure this does not happen again. e would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: Cierra S. ) Thank y... read more
I am in my best friend's wedding and we came to David's Bridal for the bridesmaids dresses only. We had such an awful experience here from the moment we checked in until the moment we walked out the door. I'm really glad the lady who helped us urged me to buy my dress that day because it was going to take "14 weeks to come in". I just got my email today that my dress is ready to be picked up.... it's been 6 days since the appointment. "Shit show" describes this business really well.... there isn't a single positive thing... read more
Business response:
Hello Amanda, we are very sorry to hear that you were disappointed with your experience. Our stores can be very busy at this time of year. This is no excuse for the service you were provided. We would really like to help you along your journey. We know this time can be very stressful and it?s our job to make this as easy as possible. We have forwarded your feedback to our management team to ensure we can provide the best experience for all of our guests. We would love to help. If you are interested in returning or hav... read more
VERY POOR customer service. Poor attention to detail. Too focused on "making a sale". Spelled my daughters name wrong. Pulled all of the wrong style dresses even after looking at photos.
Business response:
Hello Candace, we are sorry to hear that your and your daughter's experience with us fell short of your expectations and that our staff did not seem attentive. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you and your daughter with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, please send us an e-mail at: dbcares@dbi.com (Subject: Attn: Chri... read more
Business response:
Hello Danielle, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience in store. If you are interested in providing more details please email our corporate address dbcares@dbi.com (Subject: Attn Ross A) Best wishes. Ross A
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,521 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 7:30 p.m.