This profile has been claimed by the business owner or representative.
David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
My daughter's consultant was Keisha. She was perfect! She was so helpful, never rushed us, even went back and brought out other dresses with ideas. Our bride tried a few multiple times and Keisha was warm, friendly and accommodating. The one negative was the absolute chaos going on around us. People brought young children that they left to terrorize everyone one else -- I don't blame the kids -- they were left unsupervised for close to two hours so they did whatever (wrestling, stepping on wedding gowns, rolling in the floor... read more
Business response:
Hi Cindy, and congratulations to your daughter! We are sorry about the atmosphere of the store on your recent visit. Despite being in our busier season, we strive to ensure that all of our guests enjoy their time with us. Thank you for sharing your feedback. We will definitely share your compliments with Keisha! Best wishes, Ellice J.
The dress fitting was fine. I was retrying on a dress without the bridal party. They tried to over charge me. They charged me for a plus size dress when I didn't need a plus size. And they said my dress wasn't a bridesmaid dress but offering $20 off, it was a special occasion dress. Since it was a "special occasion dress" the $20 coupon didn't work. I had the bride and complain, bridezilla to the rescue. The manger finally switched my dress to the normal price, not the plus size and gave me a coupon for the "special occasio... read more
Business response:
Hi Elaine, we are so sorry to hear that we have disappointed you during your recent visit. Thank you so much for taking the time to provide us with this feedback so that we can improve on this matter in the future. Best Wishes, Steven E.
I bought a dress from David's Bridal for my son wedding , I had 2 fittings and came back to pick up my dress on my appointment day by arrived 35 min early only to find my dress is not done and to make matters worse, it was on their sewing table balled up and no one was working on it. The dress should have been done by now and pressed instead of an unfinished dress bunched up on a table. When I spoke to the seamstress she simply said " oh you are 35 minutes early " . Poor customer service and lack of concern for their custom... read more
Business response:
Hello Susan, we are so sorry to hear that our alterations team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to talk with us further about this, please send us an email to dbcares@dbi.com with the store location and ATTN Jessica H in the subject line. Thank you, Jessica H.
Honestly I wish I could say I had a great experience but sadly I didn't either time. Thank god for my MOH and my wonderful BM's they found a dress they all loved and we figured it out, no thanks to the lady who helped us all she did was Measure them wrong and look up to see if they have that dress in their sizes which ended up being wrong. She didn't even upload it to my account so they all knew which dress. You also scheduled way too many people to come in during our time it was a mad house and no one could find any sizes t... read more
Business response:
Hello Danielle, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
This store's service is extremely horrible. After emailing the corporate HQ about this I have had no response in over 4 days. The employees to managers are inept and provide terrible service to Brides to be. They have my fiancee upset and stressed in a time which should be happy. The location lost her and her bridesmaids information, sizes, dress types and cannot find the information and seem to not care about the people who are spending money there. We have driven over 70 miles up to them over 4 times to get it right. If i... read more
Business response:
Hello Daniel, We are so sorry to to know that your experience with us was less than rewarding. We would love to look into your fiances order for you. (dbcares@dbi.com, Attn: Ellice J- Jacksonville) Warmest Regards, Jill K
Our experience was BAD!! Would not recommend them!!
Business response:
Hello Denise, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with the store location & ATTN Brittiany D in the subject line so that we may talk with you further about this? Thank you, Jessica H.
I really enjoyed my time, but it was hard to feel pretty when they didn't have a corset extender for me to try my dress on, I love the dress but I hope when I go for my fitting they have what I need to make sure it fits me perfectly. Also, I told my assistant that my niece was here a month before, and had nothing but good things to say..... She wanted to keep her dress a secret. But when I picked mine, I said lets trade pics, to my horror we bought the same dress...� I pray they can help me find a jacket to wear over mine, a... read more
Business response:
Uh Oh!!! Thank you so much for sharing Inga. We are thrilled we were able to help you with our selection. Congratulations on your engagement and best wishes. If there is anything we can do please reach out to us. Ross A.
My salesperson did not appreciate the importance of me finding the right dress. I felt unimportant, rushed and a hassle to her. I did find my dress and ordered it but my overall experience was lousy.
Business response:
Hello Leah, we are deeply sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. We at David?s Bridal are committed to providing our customers with exceptional customer service. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, pl... read more
I was extremely disappointed that I was told I had to make an appointment and the person that was supposed to be assisting us was working with a bride at the same time, so her focus was strictly on her. My bridal party and I were the ones running back and forth for dresses and when we needed assistance, I had to go search for her. At one point, I showed her the dress that I was going to buy from another bridal store and asked her if she had one similar that I could look at. Without even looking, she stated that she did not h... read more
Business response:
Hello Cindy. First and foremost on behalf of David?s Bridal I would like to apologize for your recent visit to our store. Our number one priority is to ensure our guests have a wonderful experience and we are disappointed that we did not provide that for you and your bridal party. We appreciate you taking the time to share you experience. It allows us to see where we can grow as a team and as a company. We will definitely share your response with the appropriate parties. Thank you, Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,522 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 7:30 p.m.