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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
If I can give no stars I would. Worst place ever I walked in yesterday and you go in they ignore you. While no one in the store.. Then you ask to see a dress and they "need to ask permission to show you the dress" . Walked out and highly recommend for people to go else where. Managers please show your staff customer service. A customer doesn't go in to buy a $$ dollar dress they go to spend $$$$ And the service is zero.
Business response:
Hello Shelley. On behalf of David?s Bridal please accept our most sincere apology. Our goal is to make sure every guest leaves well taken care of, and it does not sound like we lived up to that standard. We would love to have you back for a more personal experience. If you would like to do so, please email us at Dbcares@dbi.com (attn:Steven E) so we can set up a comeback appointment for you. Thank you, Steven E.
Business response:
Hi April, thank you for your star rating. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn:Ellice). Thank you, Ellice J.
I had an awful experience at this Davids bridal just last Saturday when looking for bridesmaids dresses. First, it was insanely crowded, which I get it, it's a Saturday whatever. But I had made an appointment so thought it would be ok. Well little did I know how much Davids likes to overbook the same time spot. It was about 15-20 mins past our appt time before we were even called, and in the meantime told to "browse" for dresses we liked, which is a joke in itself. It's so cluttered and full of people shoving past you that i... read more
We had an appointment and the associate name Taylor was suppose to help us but she was no help at all she kept leaving us, she wasn't around when we had questions and wasn't helping my friend trying to find a wedding dress. And when we asked questions she would say I don't know, I don't know she had a terrible attitude. And kept rolling her eyes it was so frustrating.
Business response:
Hello Susan, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN: BrittianyD. in the subject line. I will be sure to share your experienc... read more
We had excellent customer service today, the last time we were there, it didn't go as well BUT let me tell you they made up for it today. Angela welcomed us and took wonderful care of us, plus her staff was very helpful also! If you ever have a problem, don't be afraid to ask for Angela, she will be more than happy to help! Thank you all for a wonderful experience!
Business response:
Hello Denise. We are deeply sorry to hear that your recent visit left you feeling uncertain. We at David's Bridal strive to create a memorable experience for all of our guests and we did not live up to that standard for you. We would love to have you back for a more personal visit. If you would like to do so, please email us at Dbcares@dbi.com (attn: April B) so we can set up a comeback appointment for you. Thank you, April B.
Out of all David Bridals DO NOT PICK THIS ONE ! Worst service ever ! I have always loved David Bridals but they have turned me against the whole company ! Very poor management. They ordered a dress even told us a shipping date and then called later and told us that she had to pick another dress that wasn't available . After I had left and drove 2 hours to get there . After my sister rang the bell in front of the whole stole after being told that one was available we shall see what a lawyer has to say about that ! It was the ... read more
Business response:
Hello Cierra, we sincerely apologize for you recent visit with us. We would like to learn more so that we can better assist you and the bride. Can you please email us at DBCares@dbi.com (Attn:BrittianyD) with her first and last name, as well as contact information. Thank you, BrittianyD.
My daughter had a 12:00 appt which did NOT start on time and the. At 12:40 the girl helping us pretty much told us our time was about up. This left us puzzled, so I was like what do you mean? She said returning customers only get an hour. I said well we talked to 3 people and not one of you all told us that. Feeling very irritated I went and found a manager. I told her the situation and she apologized several times and jumped right in to help because we were ready to walk out. Within 15 minutes of this managers help my daugh... read more
Business response:
Hi Paula. Thank you so much for sharing your experience with us. We are so excited to hear you that the manager was able to give you the excellent experience we strive to give every one of our customers. Congratulations to your daughter and best wishes! Ciara D.
Just a shout out to the David's Bridal rude employees that didn't want to really help us and were snarling their noses at us. Whatever happened to pleasing the customer and showing some care about the customers feelings? I know I'm over weight �! I don't need your looks to tell me that! And I know I wasn't dressed the nicest but guess what I'm a human just like you and I have feelings! But that's ok you just earned yourselves a bad review because my time spent there sucked! The only fun part about it was hanging out with my ... read more
Business response:
Hello Breanna, we are so sorry to hear that we let you down during your time with us. We strive to provide each of our customers with the best possible customer service and we are so sorry to hear that was not the experience you were given. We would love to have you back for a better experience. Please email us at DBCares@dbi.com (Attn:BrittianyD) if you would like to schedule an appointment to return. Thank you
Business response:
Hello Holly, Thank you for sharing your review. Please email us at DBCares@dbi.com(Attn:BrittianyD) if you would like to share more of your experience and let us know how we can better assist you. Thank you, BrittianyD.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,521 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 7:30 p.m.