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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Absolutely the worse service ever! This store has messed up my whole bridal party order! And they don't answer the phone they do not put the correct information in their system. I hate this store with a passion!
Business response:
Hello Wynona, we are so sorry to hear how unhappy you are with our services. This is not the experience we intend for any of our customers. For more assistance, please email us at DBCares@dbi.com (Attn:BrittianyD). Thank you
Came to enjoy the day and find a georgous dress for my mom. The 'stylist' assigned to us was not helpful in anyway and didnt listen to anything our mom was telling her she wanted.. bringing random poofy stuff when she wanted simple and flowy. Spent more time waiting for her to find and bring the dress than actually trying on.. We will NOT be back!
Business response:
Hello Chrystal, We are terribly sorry for falling short in providing you with a full five star experience. It would be an honor to help assist you further with additional suggestions for your mom's dress. We want to ensure this special time for you is nothing less than rewarding. (dbcares@dbi.com, Attn: Ross A - Des Moines) Warmest Regards, Jill K
Wow. Worst costumer service ever! I would highly recommend going anywhere but here for your bridal or specialty needs!
Business response:
Hello Nicole, we are so sorry that were not able to provide you with a full 5 star experience. We want to thank you for taking the time to provide us with this feedback as we appreciate it immensely as it allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better selections and customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Best wishes. April B
Janie was very rude wont be going back. I have been to this location for several events with friends this is the first time i had service like this. Instead of being attentive to my co worker she was telling another customer she was rocking all the dress that she tried on.
Business response:
Hello Sylvia, thank you for being a loyal customer we are truly sorry to hear that you were disappointed with your most recent experience. We never want to make our guests feel unattended. David's Bridal strives to provide exceptional customer service to our customers and we can't apologize enough that you feel we fell short of that. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: Marquita) Thank you, Marquita D.
Really bad service Janie was rude
Business response:
Hello La Chule, we are very sorry to hear that you were disappointed with our service. This is not the type of service we expect to provide for any of our guests. David's Bridal strives to provide exceptional customer service to our customers and we can't apologize enough that you feel we fell short of that. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: Marquita) Thank you, Marquita D.
I went into my appointment at David's Bridal with an open mind - I have heard from three other brides that they received horrible service at this store but I was intrigued by the large selection of dresses that they offered. We were looking for bridesmaid dresses and wanted to try on a variety to see what style everyone liked most. Much to my disappointment, the service that we received was sub-par. The individual who we worked with did not ask about colours, price, or preferences. Additionally, she did not help zip up dress... read more
HORRIBLE CUSTOMER SERVICE. And the worst part about it, is the worst employee is their store manager, Jacqueline. She not once asked the bride (me) what my issue or concern was and just allowed me to get a FULL refund of $800+. She was rude and if I would have continued, she would have stayed arguing with me. I easily could have spent another $400+ there for my alterations on my dress but because of how awful they made me feel and could careless of my feelings in this whole process, I returned my dress and all accessories I... read more
Business response:
Hello Cecilia. On behalf of David?s Bridal please accept our most sincere apology. Our goal is to make sure every guest leaves well taken care of, and it does not sound like we lived up to that standard. I will make sure to share your feedback with our store. I would love to have someone on our management team follow up with you on your experience. Please email me at dbcares@dbi.com (attn: Steven E) with your contact information so that we can do so. Thank you, Steven E.
This Davids is the absolute worst. My experience there was terrible. I had an appointment and when I got there I had to wait over 45 minutes. Once I actually met with a consultant she was helping 4 other people pick out prom dresses or something. She never really even asked me any questions about what kind of wedding dress I was looking for, just told me to go grab some I liked. She paid absolutely no attention to me. Plus there were no mirrors available to actually look at what the dresses looked like on me at some point s... read more
Business response:
Hello Bethany, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ciara D). Best wishes, Jessica H.
Business response:
Hello Allison, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with the store location & ATTN Ciara D. in the subject line so that we may talk with you further about this? Thank you, Jessica H.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,542 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 7:30 p.m.