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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I had an appointment scheduled today for my first wedding gown shopping experience. I'll admit, I was apprehensive because I have seen some bad reviews, but my experience was better than I could've hoped for! Dana was my consultant. She was very friendly, attentive, and patient. I couldn't have asked for a better consultant. She made me feel 100% comfortable. I left with a dress in mind but had another appointment scheduled later in the day that I still wanted to go to. My experience at the other shop was awful. I got in tou... read more
Business response:
Hello Hannah, congratulations on finding THE dress! We are so pleased that you gave us a chance and we were able to surpass your expectations. We will be sure to let Dana know how much her assistance meant to you! Best wishes, Ellice J.
I gave this 5 stars so people would actually read it. I made an appointment at 12:30 today this past Wednesday. When I got there we were 20 minutes early, so my mom and I decided to browse the prom dress section. 30 minutes go by and our dress fitter skips over us and helps another girl who is there for a prom fitting also. The receptionist tell the lady that she has the wrong people and that she was supposed to be helping my mom and I and she just says oops and goes about her business with the other girl who is just a walk ... read more
Business response:
Hello Kamillah, we are sorry to hear that you did not have a positive experience during your recent visit to our Jackson location. Our number one focus is our guests, and we apologize if this is not what you experienced during your visit. We appreciate you bringing this to our attention, and we will be sure to let our management team know so that we can re-evaluate our current appointment procedures and provide our team with a coaching to enhance their customer service etiquette. If you would like to discuss any issues furth... read more
This place needs to double their staff at this time of year. we went there at noon on Sunday and were told that we couldn't try on any dresses without an appointment and we couldn't get an appointment until after 4pm. The poor staff was totally overwhelmed. We went to this same store for my daughters prom gown last year and it was an amazing experience. Clearly overbooked and understaffed. A truly miserable experience.
Business response:
Hello Kathleen, I would like to take the time to apologize for your recent experience at our store. During our busy season our stores can have a party like atmosphere due to the high volume of customers that arrive. Even while busy we want to provide all of our guest with the ?once in a lifetime? experience that they deserve. We will be sure to share your experience with our team to help to make sure all of our guests have a great experience. We would like to thank you for taking the time to provide us with your feedback. Yo... read more
This would be my second bad experience at David's Bridal and both at two different locations. The first as a bride and this time as a bridesmaid. The service is HORRIBLE! As a bride, I wasn't paid attention to and it felt like the sales rep assigned to me had more than one customer. Not a great way to make a bride feel special! Not to mention, she wouldn't let my bridesmaids choose dresses for me but then wouldn't listen to my suggestions when I didn't like the ones she chose! So frustrating! As a bridesmaid, we were given 1... read more
Business response:
Allyson, We are so sorry for falling short in providing you with a full five star experience during both visits with us. We feel terrible that this time has been less than rewarding, and would love the chance to improve your time with us. (dbcares@dbi.com, please add a subject- Attn: Jill K. City/Location). Warmest Regards, Jill K.
Went to look at bridal and bridesmaids dresses. Our consultant was far from attentive, friendly, and not very helpful. A couple of my bridesmaids were talking to her trying to give her an idea of what kind of dress they wanted to see and she flat out says "oh I'm sorry, I wasn't listening." She kept disappearing and when I was trying on dresses, she wasn't even there to help me zip up when I walked out of the dressing room. My friends had to do it! Not a good experience.
Business response:
Marie, We are unable to express in words how deeply sorry we are for the experience you encountered during your visit with us. It would be an honor to have the chance to improve your most recent time with our Merrillville store. (dbcares@dbi.com, please add a subject- Attn: Jill K. City/Location). We would be pleased to assist you personally in finding the perfect styles for you girls. Warmest Regards, Jill K.
Very disappointed in the Depford store. Total chaos in the store My future daughter in law told the girl Jessica her budget & she kind of laughed & told her the dresses that she chose were over that budget. She never even suggested her to check in the clearance section . On the way it's saw the exact dress she was explaining to the girl. We will definitely not retro that store but will go to the Mayslanding store.
Business response:
Hello Joanne, we would like to apologize for you r recent visit to our store. We will be sure to share your comments with our management team. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future.We would love to have you visit our Mays Landing location so you can find your perfect dress! If you need assistance with anything in the future, please do not hesitate to contact us. Send us an email... read more
The girl that helped me try dresses on was very sweet. But I gave her a budget and a style that I wanted. Neither of those were met. I'm not sure if they make some kind of commission off of the dresses that get sold. Also it was just a complete disaster in that store. I'll be going to the one in Mays landing and hopefully they can help me find the dress I want
Business response:
Hello Nicole, I would like to take the time to apologize for your recent experience at our store. . Your experience does not reflect what we as a company strive to provide for our customers. We would love to have you visit our Mays Landing location so you can find your perfect dress! If you need assistance with anything in the future, please do not hesitate to contact us. Send us an email to dbcares@dbi.com (Attn:Cierra). Thank you, Cierra S.
This was the worse dress shopping experience I've ever had. As a bride this experience is supposed to be an amazing once in a life time opportunity. But not for me. It was the most stressful overwhelming experience that I wish never happened. When the girls and I first got there for our appointment we stood at the desk for a good couple of minutes waiting to check in. I filed out the rest of the paper work I needed then was told I can go look around and someone will be right with you. About five minutes later our person fou... read more
Business response:
Hello Jessica, thank you for making us aware of your experience at our store. We are so disappointed to hear of the service you received and would like to apologize on the behalf of David's Bridal for your visit. We will be sure to share this with our team to ensure that this does not happen again.We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company.If you would like to schedule an appointment or if you would like to further discuss this matter, please ... read more
First off, the consultant didn't seem to appreciate anyone looking for dresses for me to try on, she took that as her sole responsibility, which would have been great had she taken the time to get a feel for what I liked. I had some specific things I was looking for in my wedding dress, and some things I didn't want to see. It felt like she didn't listen when I mentioned, "I don't like v-necks", as she brought more v-necks. I also had a price I didn't want to go over and more than once I was brought a dress $300 over my limi... read more
Business response:
Hello Anne-Marie, thank you for taking the time to share your feedback. We deeply apologize that you were unhappy with our services during your recent visit. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. We at David?s Bridal are committed to finding the perfect dress to complete your special day. Our stylists are trained to provide our customers with every option that may fit their vision. That being said, we would never want to offend our guests. ... read more
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,485 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 7:30 p.m.