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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Our consultant had way too many other things to do besides help my daughter get dressed. She was only able to try on 3 or 4 dresses with the help of her friend. Don't think she'll come back even though she liked 2 of the dresses.
Business response:
Hello Carolyn, thank you for taking the time to share your feedback. We deeply apologize that you are unhappy with our staff and service during your recent visit. We at David's Bridal are committed to providing our customers with exceptional and individualize customer service and we can't apologize enough that you feel we fell short of providing that for you and your daughter. If you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN: Marquita in the subject line. I will be sure to sha... read more
My experience today was absolutely terrible I will NEVER EVER EVER shop there again. My consultant only brought me two dresses. My family had to go and find the rest and then when she was supposed to help me she decided to help someone else instead of me. I ended up leaving without even saying anything. Not even worth my two hours being there just to try on 5 dresses and that's with having a appointment. The only reason why I gave a star is because I have to but if I could I wouldn't be giving anything.
Business response:
Hello Bailie, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Jessica H). Best wishes. Jessica H.
This bridal shop was the worst one i went to i had four bridesmaids with me first they had to fit me in because even though i. Confirmed my appt twice they didnt have my appt scheduled... Then when we got there the lady was late and instead of helping my bridemaids get into there dresses or anything she sat down literally... During the whole appt by the jewelry and didnt help oh and talked to a co worker the whole time instead of paying attention to our appt and trying to assist my bridemaids when she knew this was my first ... read more
Business response:
Hello Sarah. We would like to apologize that you did not receive the attention that you should have on your recent visit. Despite it being our busy season, we strive to give all of our guests a quality experience and it does not sound like we accomplished that for you. We would love another opportunity to give you the service you deserve. Please email us at Dbcares@dbi.com (attn: April B) so we can set you up with a more personal appointment. Thank you, April B.
the fact that we were told to go browse dresses and then be shunned and scolded for actually touching them. when asked if we could try a dress in a larger size to see how it would flow was told no, that that was the only size they had...found the dress myself within 5 minutes in 2 sizes larger...again scolded for touching something. absolutely arrogant and when the bride stated that she DISLIKES A DRESS DO NOT PUSH IT ON HER BECAUSE ITS MORE EXPENSIVE. also, not allowed to make a payment on a dress rather the entire thing ne... read more
Business response:
Hello Brandi. We cannot apologize enough for the service you received during your experience with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. We would love to reach out to you in regards to your visit. Please contact us at dbcares@dbi.com (attn:Ellice) with your contact information so that we can do so. Thank you, Ellice J.
My appointment was for 7:30pm, we were there just a few minutes early but our "consultant " didn't find her way to us until close to 8. She NEVER took any measurements on me and as a result we picked dresses that were way to big. My bridal party did most of the shopping ourselves. Our sales assistant seem to be more interested in the bride that was in the fitting room across from me. It was kind of upsetting. I found a dress I really liked, the sales lady added a sash & a veil and it was perfect.... EXCEPT there was only ONE... read more
Business response:
Hello Clarica, we cannot apologize enough to hear of your recent experience with us. Shopping for a bridal gown is such a special moment and we?re disappointed that we let you down during your visit. We would love to be able to assist you further. Please email us at DBCares@dbi.com (Attn:BrittianyD) if you would like to discuss this further. Thank you, BrittianyD.
Business response:
Hi V�ronik, We apologize to fall short in providing you with a full five star experience. If you would like to provide additional information on how we can improve your visit, please email us at dbcares@dbi.com Attn: Jill K- Ottawa. Thank you, Jill K.
Does not know how to handle a large party! Unprofessional staff. This is by far the worst customer service from David's Bridal! Glad I purchased my actual dress from a different location! The rest of my bridesmaids will be going elsewhere!
Business response:
Hello Kirsha, we are so sorry to hear that our team disappointed you and your bridesmaids during your visit. We will be sure to provide your feedback to our team to ensure better service in the future. We understand that you purchased at a different location and will be taking your girls else where, but if there is anything more we can assist you with please let us know. Thank you, BrittianyD.
Business response:
Thank you for your rating Julie, we are very excited to know you enjoyed your time with us. Best wishes! Ciara D.
If you're a bride and don't know what to expect when picking out your wedding dress, DO NOT COME HERE! Take your time and be open to looking at other shops. I had the worst experience here and I would also recommend to skip the alteration services. They charge so much and they can't even get the job done right. I had to go back 3 different times because they couldn't do a corset correctly. Even the other lady Tanya was shocked at the work that was done. It was horrible. Go somewhere where it's not just about the money.
Business response:
Hello Michelle, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Jessica H). Best wishes. Jessica H.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,485 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 7:30 p.m.